Showing posts with label Rajiv Gandhi International Airport. Show all posts
Showing posts with label Rajiv Gandhi International Airport. Show all posts

Monday, 17 September 2018

INDIA: GMR Hyderabad International Airport Graced With Airports Council International Airport Service Quality Award

GMR Hyderabad International Airport Ltd Thursday announced it has received the Airports Council International Airport Service Quality World No.1 airport award trophy in the 5-15 Million Passengers Per Annum (MPPA) category for the 2nd consecutive year.

The airport was adjudged World no 1 Airport in its category in 2016, a press release from GMR said.

GMR Group, which operates the Rajiv Gandhi International airport (RGIA) here, said S G K Kishore, CEO, GHIAL on Wednesday received the trophy from Joyce Carter, President and CEO, Halifax Stanfield International Airport, Nova Scotia at the ASQ awards ceremony, organised at the 2018 ACI Customer Excellence Global Summit at Halifax in Canada.

Kishore said the award was a recognition of the airport’s relentless efforts towards service excellence and customer delight. It will be our endeavor to continuously raise the bar and exceed passenger expectations.

We are thankful to all our stakeholders, including the Ministry of Civil Aviation, CISF, Immigration, Customs and our service partners, including airlines, concessionaires, housekeeping and other support staff for their constant support in helping us achieve this recognition, he said.

This year’s ACI ASQ Award marks the 9th consecutive year of Global Top 3 ranking by RGIA in its size category, the release said.


Tourism Observer

Friday, 3 August 2018

INDIA: Passengers Complain About Flight Delay At Hyderabad Airport

Passengers travelling in two separate flights registered their protest after their aircraft failed to take off as per the scheduled time from the Rajiv Gandhi International Airport (RGIA) in Shamshabad on Tuesday night and Wednesday morning.

The two airline officials said the flights failed to take off due to technical reasons.

Airlines authorities pressed into service, aircraft maintenance engineers and sorted out the problems.

The SpiceJet flight SG 511 bound to Bangalore from RGIA was supposed to depart around 10.40 am on Wednesday but it took off at 2.55 pm.

The Saudia airlines flight bound to Jeddah was scheduled to depart from the Shamshabad airport at 12.50 pm on Tuesday.

However, it took off around 12 am on Wednesday, airport sources said.

The airline officials provided proper accommodation to the passengers till the aircraft departed from RGIA, the sources added.


Tourism Observer

Wednesday, 23 December 2015

INDIA: 19 Students Stopped From Boarding US-bound Air India Flight


Air India on Sunday night stopped 19 Indian students from boarding its flight to San Fransisco after being informed from US authorities that the universities to which they had secured admission were under "scrutiny".

Air India said the move was aimed at preventing the students from being "inconvenienced".

The national carrier, which did not allow these students to board the flight at Hyderabad's Rajiv Gandhi International Airport, has decided not to accept students headed to these universities till the time it got clearance from Air India's US office for their travel.

"Air India received communication on December 19, 2015 from the US Customs and Border Protection agency that two universities namely Silicon Valley, San Jose, California and North Western Polytechnic College, Fremont, CA are under scrutiny and students who arrived into San Francisco were not allowed to enter the US and were deported back to India," an Air India statement said.

"In the past, we have witnessed that students who secured admission in those institutions have been deported to India as soon as they land there. To avoid embarrassment to them and save their money, we prevented them from boarding the flight," an AI official said in Hyderabad.

Air India has offered full refund and waived all charges such as cancellation and rescheduling fee.

The airliner said it will start accepting students travelling to join these universities, at no additional cost, as soon as clearance is received from Air India's US office.

The statement said so far 14 students who travelled on Air India flights to San Francisco have been deported. Students travel on a one-way ticket to the US and, in the event of deportation, incur huge expenditure to buy a ticket back to India on first available service. Further, seats are often not available on any airlines to travel back," it said.

"Considering the situation, as a precautionary measure and to avoid inconvenience, students booked for travel to take admission to these universities are not being accepted on Air India flights," the statement said.

US Consulate officials in Hyderabad said they are trying to gather information on the episode.

"We are indeed aware of the reports that some students were denied entry on the flights to the US. At this time, we don't have any further information to share with you on this particular issue, but we are seeking clarity on the situation.

"As soon as we have new information, we will get back to you immediately," an email reply from the US Consulate said.

When contacted, an immigration official at the Rajiv Gandhi International Airport said that clearance for boarding a flight has to be given by the airline concerned through the issuance of boarding pass.

"The students were not issued boarding passes. It is the airline's responsibility to clear passengers. We have nothing to do with the issue," he said.