NETHERLANDS: Flight Information Available to KLM Passengers On WhatsApp

KLM Royal Dutch Airlines and the messaging application WhatsApp have launched a new service that gives the carrier’s customers access to flight information through their mobile phones.

Operating on a pilot scheme, the program offers KLM’s passengers the opportunity to receive booking confirmation, check-in notification, boarding pass, flight status updates and answers to questions in 10 different languages on WhatsApp via the official WhatsApp Business application.

According to an announcement, KLM is one of the first companies and very first airline worldwide with a verified WhatsApp business account.

Together with a small number of businesses, WhatsApp is testing ways for businesses to communicate with customers using the program.

The rollout has already started in a limited number of countries, and the service will become more widely available in the coming days and weeks.

We want to be where our customers are and, given the 1 billion users, you have to be on WhatsApp.

With an account verified by WhatsApp, we offer our customers worldwide a reliable way to receive their flight information and ask questions 24/7.

This truly is a major next step in our social media strategy, said KLM President and CEO Pieter Elbers.

Customers can also directly contact KLM’s social media service agents, 24/7, via WhatsApp. Futhermore, messages are secure so that they can only be read by the customer and KLM.

The service is available to customers, who book tickets or check in via KLM.com and opt-in to receive information via WhatsApp.




Tourism Observer

ZIMBABWE: Wives Go to Court Over Shared Husband's Whatsapp Images

TWO Harare women have gone to court in a row over use of their shared husband's picture on the mobile phone messenger platform WhatsApp.

A Harare civil court heard Friday that Miriam Dziva and Tamari Sithole were fighting over a man only identified as Shepherd.

Dziva, who claimed to be the man's lawful wife, approached magistrate Gamuchirai Siwardi seeking protection order against Sithole.

She also wanted the magistrate to her rival from using the husband's picture on her WhatsApp profile.

Dziva told court that whenever she updates WhatsApp settings and puts her husband's picture, Sithole downloads the same image and makes it her own profile picture.

"Whenever I put my husband's profile picture on my profile she (Sithole) downloads them and uses the same on her profile picture too.

"I wanted her to stop this habit," fumed Dziva.

In response Sithole refuted the allegations, adding that she was, in fact, the first wife and was also expecting Shepherd's child.

"I am his first wife and I don't see any problem with putting my husband's photos on my WhatsApp profile," she said.

According to Dziva, Sithole also feeds her husband with lies in order to gain favours.

Dziva also pleaded with the court to bar Sithole from attending her in-laws' family events.

"She recently attended my father-in-law's funeral yet she is not our relative. I also want her bared from attending our gatherings," Dziva said.

Magistrate Siwardi dismissed Dziva's application saying she could not stop Sithole from dating their shared husband.