UNITED KINGDOM: TUI Airlines Passengers Sit On Plane Floor After Buying Tickets For Seats That Were Non Existent

A family returning from holiday found they had no seats once they had boarded their plane and spent part of the flight sitting on the floor.

Despite having boarding passes, the Taylor family found empty spaces where their seats should have been.

The family, from Alcester, Warwickshire, had paid £1,300 and were flying from Mahon in Menorca to Birmingham with TUI airlines.

The Civil Aviation Authority is looking into the matter.

Mrs Taylor and her husband were given flip-up seats but the plane's food and other items were stored behind them, she said.

Paula Taylor said her husband and 10-year-old daughter had got to the airport early, in June, to make sure they were seated together.

Their seat numbers were 41 D, E and F. But when they got on the plane there was an empty space underneath the numbers.

We all just looked at each other as if to say where's our seats gone?, Mrs Taylor said.

Once all the passengers had boarded there was just one seat left. Mrs Taylor's daughter Brooke was given that seat while she and her husband were given flip-up seats in the crew section.

Paula Taylor said she was given short shrift when she tried to raise the matter with TUI afterwards.

But once the flight had taken off, crew were busy serving food and other items stored behind those seats and Mr and Mrs Taylor had to go and sit on the floor, in the space their seats should have been. They were joined by Brooke as she did not want to sit alone.

The family say they were thanked by the plane crew for their understanding.

But Mrs Taylor says she was given short shrift when she raised the matter with TUI and was eventually offered a goodwill gesture of £30.

After the family contacted Rip Off Britain, TUI refunded their fares and said a last-minute aircraft change, meant the family's assigned seats were unavailable, as the alternative aircraft had a different seating configuration.

It said it was sorry for the way the situation was initially handled and will contact the family directly to apologise.

The Civil Aviation Authority says while passengers are allowed to sit in crew seats under certain conditions, they must not be left unseated during any stage of the flight.

It told Rip-Off Britain it would be contacting TUI for an explanation.


Tourism Observer

UNITED KINGDOM: Jet2 Unveils 57 Weekly Flights From Birmingham Airport

Jet2.com and Jet2holidays is to begin flying from Birmingham airport for the first time with the introduction of 57 weekly flights to 15 destinations.

Birmingham will become the operator and airline’s eighth base in the UK.

Destinations on sale for summer 2017 include Alicante, Crete (Heraklion), Faro, Fuerteventura, Girona (Costa Brava), Gran Canaria, Ibiza, Lanzarote, Majorca, Malaga, Menorca, Paphos, Reus, Rhodes and Tenerife.

The flights will operate on four of Jet2.com and Jet2holidays’ new Boeing 737-800 aircraft.

The first flights from Birmingham will take off on March 30 to Faro and Malaga.

The airline already flies out of Belfast International, East Midlands, Edinburgh, Glasgow, Leeds Bradford, Manchester and Newcastle.

The company said the move will create more than 200 jobs in the region.

Jet2.com and Jet2holidays chief executive, Steve Heapy, said: “This is an incredibly exciting day for us as we announce our expansion into our eighth UK airport base, providing further growth and investment for the region.

“It’s fantastic to be bringing our friendly low fares, great value package holidays, plus our brand new aircraft to Birmingham Airport.

“This is our most significant programme launch for some time, giving local travel agents a choice of 15 of the most popular sunshine destinations, including eleven Spanish hotspots, two Greek islands, plus Paphos and the sunny Algarve.

“We’re thrilled that even more of our agents’ customers can now experience our award winning flights and holidays and we look forward to our first flights taking off next year.”

Alistair Rowland, group general manager at Midcounties Co-operative Travel, welcomed the news.

“This is great news for the Midlands and our loyal customers who already love Jet2.com and Jet2holidays. We already send tens of thousands of our customers from East Midlands with them and look forward to the new Birmingham routes offering more choice and great value.

“Our partnership is already very strong and we look forward to working even closer in the future with Jet2.com and Jet2holidays and our number one airport in Birmingham.”

Balearic Islands To Ban Tourist Cars

Officials say they may stop people arriving in smaller islands by car as region prepares to receive record number of visitors.

Balearic Islands consider banning tourist cars to avoid summer gridlock.

Tourism chiefs in the Balearic Islands could ban cars from the smaller islands during the summer months as the region braces for a record number of visitors.

The islands of Mallorca, Menorca, Ibiza and Formentera, which have a population of 1.1 million, are expecting 13.5 million visitors this year.

Officials in Ibiza and Formentera say they may have to stop tourists arriving in cars to avoid gridlock, following the example of the Italian resort island of Capri. In peak season there are as many as 20,000 cars on Formentera, which is 19km long.

Last year 65 million people visited Spain, 20 million more than the number of inhabitants. Numbers are already up on 2015 as terrorist attacks in Tunisia and Egypt have driven tourists back to European destinations.

Traffic jams are not the only problem. Local officials and environmentalists say the islands are close to the point where they will have neither the water nor the energy resources to meet demand.

Menorca, for example, was declared a biosphere reserve in 1993 and environmentalists say it cannot sustain more than 200,000 visitors on any one day, in addition to its 86,000 permanent residents. However, it exceeded that number on more than one occasion last year.

Cruise ships are adding to the pressure. On a single day last week, 22,000 passengers disembarked from cruise ships in Palma, the Mallorcan capital.

Over 500 cruises are expected to dock in Palma this year, carrying 1.5 million passengers.

Biel Barceló, vice-president of the Balearics tourism ministry, said: “We are encouraging cruise operators to take passengers on excursions to other parts of the island to avoid overcrowding the old town of Palma.”

Mallorca airport is also struggling to cope. Designed to deal with a maximum of 66 flights an hour, officials say in the high season this may rise to as many as 100.

Joan Gual de Torrella, president of the Balearic port authority, agreed that pressure needed to be taken off Palma, but added: “It would be a mistake to think that we would benefit from limiting the number of tourists.”

Tourism is by far the biggest industry in the Balearics, accounting for nine out of every €10 of GDP, and any attempt to curb it comes into conflict with powerful forces in the hotel and travel industry, as the Barcelona mayor, Ada Colau, discovered when she attempted to impose a moratorium on new hotels in the city. Schemes for new hotels were pushed though and contracts signed before her election.

With 9 million tourists last year, Barcelona is also reaching saturation point, especially as tourism is concentrated in only a small part of the city. Its airport is also the point of entry for the 18 million visitors who are expected in Catalonia this year.

Barceló said that taking in more and more tourists doesn’t necessarily bring economic benefits. “In the 1980s, when the Balearics had 6 million visitors, it was the region with the highest per capita income in Spain. Now, with 13 million, it has dropped to seventh place,” he said.

Meanwhile, Spain continues to lead the world as a seaside resort destination, with 586 beaches awarded blue flag status, nine more than last year.

SPAIN: Iberia Express Grows By 8.4% From Madrid Since Last Year;

Iberia Express launched its latest route to the UK from Madrid on the 8 September in the form of a thrice-weekly service to Manchester, a sector that will then operate twice-weekly from the end of October for the remainder of W15/16. The carrier, a subsidiary of Spain’s national carrier, Iberia, also serves Edinburgh and London Gatwick from the Spanish capital, with the airline also serving London Heathrow from other Spanish airports.

Iberia Express was set up on 6 October 2011 by IAG, and commenced its first flight operations on 25 March 2012. The main intention of the airline was to operate European routes that were unprofitable when flown by mainline Iberia, and to make them viable by the new carrier operating the sectors with lower running costs. In its short history, Iberia Express has become the fourth biggest airline to fly from Madrid, with over 6 million passengers having flown and 50,000 flights operated within the carrier’s first two years of operation. In 2013, a report by FlightStats confirmed that Iberia Express tops all other European airlines in terms of punctuality. The airline operates an all-A320 fleet, of which a majority have been passed to the company from mainline Iberia.

Iberia Express is Madrid’s #4 largest carrier
Iberia Express remains the fourth largest airline from Madrid (highlighted in Iberia Express colours in the table above) in S15, the same position it held last year. What is interesting to note however is that mainline Iberia (highlighted in Iberia colours), the number one carrier from the Spanish capital, has seen a greater growth in seat capacity in the past 12 months of 9.5% when compared with that of Iberia Express’ 8.3%. Overall, Iberia Express occupies 7.8% of seat capacity from Madrid, down only 0.1% from the 7.9% which it occupied last year, a result of Madrid seeing two additional carriers operating services from the facility according to OAG.

Tenerife North overtakes Santiago de Compostela
After reporting a growth in seat capacity over the past 12 months of 9.8%, the 1,770-kilometre sector to Tenerife North overtakes Santiago de Compostela to become the carrier’s number one route from its Madrid hub, although the latter is also reporting growth of 3.3% in seat capacity. Since last year, three new airports have entered the top 12 when compared to the same time period of 2014 (highlighted in light green), with Frankfurt (no longer served by Iberia Express), Malaga and Tenerife South no longer being in the top 12. London Gatwick goes straight into the top 12 at ninth spot, tied with Berlin Tegel, after the airline launched services to the airport from the Spanish capital on 28 March according to OAG, operating with an 11 times weekly frequency. Also joining the top 12 party from Madrid are Lanzarote and Fuerteventura, two routes which have both been operated by Iberia Express since the airline commenced service.

Destinations double since operations commenced
Iberia Express in 2012 served a total of 16 destinations from Madrid, this number has now risen to 31 destinations in 2015. From the destination split, the majority of routes served are Spanish domestic services. Of the international country markets served by Iberia Express from Madrid, the average amount of airports served is two. This shows the importance of the Spanish domestic market within Iberia Express’ operation, a market that faces strong competition from ULCC Ryanair. Soon Iberia Express will face strong competition from Norwegian, which is planning to start domestic services to Gran Canaria and Tenerife North during the start of W15/16 season from the Spanish capital. The latest route launched by Iberia Express from Madrid was to Manchester on 8 September.

Services operated alongside mainline Iberia
An analysis of OAG Schedules Analyser data for September 2015 reveals that only three routes of Iberia Express’ operation from Madrid are operated alongside mainline Iberia operations. The destinations are Athens, Düsseldorf and Gran Canaria.

Iberia Express currently has no new routes planned for S16 from its Madrid hub, and it is also worth noting that neither does mainline Iberia, making it interesting to think as to what cities will be the next destinations for the subsidiary. When looking at Iberia Express’ route map (as shown below), we can see that there is a very even geographical spread in relation to the location of western European airports served by the carrier, with key capital cities such as Amsterdam, Berlin, Dublin, London and Paris being served from Madrid. Of the international routes served from Madrid, eight are capital cities. In relation to the potential future routes for Iberia Express, the main focus will possibly be the transfer of services from mainline Iberia to Express which could potential include Brussels, Budapest (launched 2 June), Florence, Hamburg, Milan (Linate or Malpensa), and Rome Fiumicino.

In relation to new routes for the Iberia group that have the potential to be served under the Express brand, one could be Oslo Gardermoen, a European capital currently not served by mainline and is currently only served by Norwegian. With Iberia Express having oneworld alliance advantages opening up connections to Latin and South America, it would give them the edge over Norwegian on the sector. Another potential destination would be Helsinki, which is currently served by fellow oneworld member Finnair. It is worth noting though that LCC Norwegian also operates to the Finnish capital.

Within the domestic network, the key route most likely to be transferred from mainline is Barcelona. With this lucrative domestic route seeing strong declines in traffic since the development of high speed rail, the national carrier may want to reduce costs on the city pair by using the Express model to help increase profit margins, operating alongside Vueling. Other potential domestic routes that could be switched from mainline to Express include A Coruña, Asturias and Santander.

As of September 2015, Iberia Express’s destinations consist of 14 domestic and 18 international airports. All flights depart, arrive and connect in Madrid, except for the following routes: Vigo-Tenerife North, Asturias-Tenerife North, Tenerife North-London Heathrow, Tenerife North-Lyon and Gran Canaria-London Heathrow.