Thursday 17 September 2015

NETHERLANDS: Air Passengers May Claim Compensation Says European Court

The European Court of Justice found in favour of a Dutch couple who were delayed because of faulty aircraft components but were refused compensation by KLM

The European Court of Justice found in favour of a Dutch couple who were delayed because of faulty aircraft components but were refused compensation by KLM.

A court ruling could help passengers being denied compensation for flight delays in the European Union if there is a technical problem.

The court ruled that a technical problem does not qualify as an extraordinary circumstance for which airlines can withhold a payout.

The UK's Supreme Court issued a similar judgment last year.

Martin Lewis, founder MoneySavingExpert.com, which has campaigned for more compensation payments, said some airlines were behaving like a " lovelorn third-former with a crush , continually appealing to the courts with no embarrassment of the constant rebuttal".

He added: "My concern is some of the airlines will continue to try and find excuses to not pay people.

"This has to stop. The law is plain and we need a formal system - which doesn't require people to go to court - where the CAA (Civil Aviation Authority) can properly enforce payouts as an ombudsman would in other industries."

The law allows passengers on EU flights to claim up to £440 compensation if their flight is cancelled or delayed by over three hours due to a fault by the airline.

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