The European Court of Justice found in favour of a Dutch couple who were delayed because of faulty aircraft components but were refused compensation by KLM
The European Court of Justice found in favour of a Dutch couple who were delayed because of faulty aircraft components but were refused compensation by KLM.
A court ruling could help passengers being denied compensation for flight delays in the European Union if there is a technical problem.
The court ruled that a technical problem does not qualify as an extraordinary circumstance for which airlines can withhold a payout.
The UK's Supreme Court issued a similar judgment last year.
Martin Lewis, founder MoneySavingExpert.com, which has campaigned for more compensation payments, said some airlines were behaving like a " lovelorn third-former with a crush , continually appealing to the courts with no embarrassment of the constant rebuttal".
He added: "My concern is some of the airlines will continue to try and find excuses to not pay people.
"This has to stop. The law is plain and we need a formal system - which doesn't require people to go to court - where the CAA (Civil Aviation Authority) can properly enforce payouts as an ombudsman would in other industries."
The law allows passengers on EU flights to claim up to £440 compensation if their flight is cancelled or delayed by over three hours due to a fault by the airline.
No comments:
Post a Comment