THAILAND: Aggressive Behavior Tarnishes Phuket Tourism

There have been a number of incidents in recent times that will negatively impact how safe visitors feel here; namely the latest tourist bashing by bouncers in Patong and the riot at Thalang Police Station.

Though controversial, the riot should not really have much impact on tourism as it was far from the main tourist areas and was easily avoidable by those who needed to pass through the area at the time.

However, incidents involving nightclub bouncers in tourist areas are a different story, and could have negative repercussions, especially in Patong, where such force and aggression happens in plain view, for all tourists to see.

Bouncers and security guards are supposed to be making guests feel safe. Those who do not follow the club’s rules should first be warned of their behaviour and if they continue to act inappropriately, should then be evicted, but in a tactful manner.

This appears to be where the problem arises. Unfortunately, in some bouncers’ eyes, using relentless force and aggression is seen as appropriate and tactful.

What these bouncers, along with club owners, management and especially the Patong Entertainment Association should realise is that bouncers are also responsible for upholding the image of the club.

As “keepers of the peace” they should be patient and tactful and not hired simply because they look bad or are able to intimidate.

In the UK it is only possible to hire bouncers who have proper training and skills. In fact, they must hold a valid license from the Security Industry Authority, have valid references and no criminal history.

In Thailand, the criteria for hiring bouncers is apparently much less stringent; unlike in the UK, a police background check is not required and it is simply down to the business operator to conduct their own checks.

Whether this is actually done is anyone’s guess. However, having seen the footage of the latest attack, and considering previous similar incidents in Patong, one has to seriously wonder.

Perhaps it’s too far of a cry to expect Thailand to change its laws and requirements for screening bouncers any time soon, but one thing has become clear at this point: Patong’s entertainment venues – and all businesses for that matter – need to carefully consider who they allow to represent their image to the world.