Nigerian Government Takes Turkish Airlines To Court For Consumer Rights Violations

The Nigerian government has taken Turkish Airlines to court for refusing to cooperate with the West African nation’s Consumer Protection Council (CPC.

According to Abuja high court papers seen by the CPC, the Nigerian government has filed a three-count charge against the airline and two of its principal officers, Liker Ayci and Rasak Shobowale for violating the Consumer Protection Council (CPC) Act.

It claims that they collectively refused to cooperate with lawful requests from the CPC for full reports on the alleged poor treatment of passengers and the delayed delivery of their luggage on flights between Abuja and Istanbul Atatürk on December 25 and 31, 2015 and on January 9, 2016. It also claims Ayci and Shobowale failed to appear before the CPC when requested to do so.

Given that cooperation with the CPC is required under the Consumer Protection Council (CPC) Act, the council subsequently turned to the Attorney General of the Federation (AGF) for assistance when repeat attempts for clarification went unheeded.

The CPC also refused to accept a late response from Turkish Airlines where it claimed to have held discussions with other government agencies and had therefore already resolved the matter.