TANZANIA: Aleph Hospitality To Manage Moja Tuu And Hakuna Majiwe In Zanzibar

Independent hotel management company Aleph Hospitality has entered the Tanzanian market with the signing of a management agreement to operate two boutique resorts, the Moja Tuu and Hakuna Majiwe, in Zanzibar.

The new management contracts, scheduled to take effect in October, mark Aleph Hospitality’s continued expansion in Africa, with its portfolio now stretching across five countries on the continent.

Speaking at the African Hotel Investment Forum (AHIF), Bani Haddad, Founder and Managing Director of Aleph Hospitality, commented: Our entry into the Tanzanian market solidifies the company’s already-rapid African expansion, coming just days after the signing of an agreement for the first Marriott International property in Kisumu, Kenya.

In addition to this growth of our branded hotel portfolio, we are thrilled to be adding two more independent hotels to our fold and providing our in-depth knowledge of international best practices and operating standards to unlock the true potential of these unique beachfront properties.

We have proven highly successful at turning around existing operations and look forward to driving maximum returns for the hotels’ owner.

Amit B. Ladwa, owner of both Tanzanian hotels, commented: We have long sought an independent management partner who can bring world-class operational expertise and extensive regional knowledge to our assets.

Aleph Hospitality is highly experienced, flexible and agile, and we are looking forward to seeing our hotels thrive with our new partner on board.

Located in Kiwengwa, on the north east coast of Zanzibar and a 60-minute drive from Abeid Amani Karume International Airport, Moja Tuu is a 35-key upper upscale beach resort, including 10 luxury beachfront villas, each with private infinity pool.

Ideally positioned for international leisure travellers, including honeymooners and groups of family and friends, the secluded resort, surrounded by tropical forest, features three restaurants, private beach and swimming pool.

On the south east coast of Zanzibar, the midscale Hakuna Majiwe in Paje offers a spectacular white sand beach and an authentic, disconnected barefoot experience.

The 21-room hideaway, including 16 beach rooms and five garden rooms, features an all-day dining restaurant and swimming pool, and is located 75-minutes away from Abeid Amani Karume International Airport by car.

With some of the most stunning coastline in the world, a rich cultural heritage and exceptional diving, we see tremendous potential for the growth of tourism in Zanzibar, said Haddad.

Supported by our world-class systems and operating model, Moja Tuu and Hakuna Majiwe will be perfectly placed to capitalise on increasing demand.

Aleph Hospitality, which has earmarked a pipeline of 35 hotels in the Middle East and Africa by 2025, manages hotels directly for owners, either on a franchise basis for branded properties or as a white label operator for independently-branded hotels.

Tourism Observer

TANZANIA: Marriott International Proud To Announce Four Points by Sheraton Dar es Salaam

Marriott International, Inc. has announced the opening of its second Four Points by Sheraton hotel in Tanzania, Four Points by Sheraton Dar es Salaam, New Africa Hotel.

The original New Africa Hotel was built as the official residence of Kaiser Wilhelm II in 1896. It was used as a hospital during World War I before being converted into a hotel during the British Empire.

Sitting at the heart of the central business district of the city, overlooking the Harbor the hotel has since emerged as a landmark and an integral part of the burgeoning city.

With the renovation and the rebrand the hotel continues to retain its unique charm, while delivering on the brand’s promise to provide what matters most to today’s independent travelers.

Four Points by Sheraton Dar es Salaam, New Africa Hotel, is a great addition to our rapidly growing footprint in Africa and further consolidates the brands presence in Tanzania.

We are confident that with its blend of stylish comfort and genuine service at a great value, the hotel will meet the rising demand for high-caliber lodging in this fast-growing market and soon emerge as a leading choice among business and leisure travelers, said Alex Kyriakidis, President and Managing Director, Middle East and Africa, Marriott International.

Designed for the modern traveler with an emphasis on approachable design, the 174 room Four Points by Sheraton Dar es Salaam, New Africa Hotel, features spacious and contemporary rooms including suites.

It also offers an all-day dining, a coffee shop and a lounge-bar where guests can experience the brand’s signature Best Brews program and watch their favorite sports matches.

The hotel also features The Spice Route, a signature restaurant overlooking the Harbor showcasing Pan Asian fine dining.

Other facilities include an outdoor pool and a state-of-the-art fitness center. With 1000 square feet of indoor meeting and banquet space spread across 12 flexible meeting rooms, the hotel is an ideal venue for gatherings of any size including elaborate social events and weddings.

The hotel offers the brand’s defining touches, including the Four Comfort Bed, complimentary bottled water in all rooms, fast and free Wi-Fi throughout the hotel and an energizing breakfast with freshly brewed coffee that helps guests start the day right.

Our vision is to offer an uncomplicated travel experience for both business and leisure. Perfectly situated in the heart of the city, the hotel is at the epicenter, steeped in history and surrounded by local attractions, said Siddharth Chaudhry General Manager, Four Points by Sheraton Dar es Salaam, New Africa Hotel. “We look forward to welcoming our guests with the brand’s signature warm and uncomplicated yet comfortable service.”

Four Points has proven to be a global hit with its distinctive identity and ability to meet the increasing demands of the modern, everyday traveler.

The brand is experiencing incredible growth momentum having surpassed the 250th hotel milestone globally.

Over the past two years in East Africa alone, the brand has opened Four Points by Sheraton Hurlingham, Four Points by Sheraton Nairobi Airport and Four Points by Sheraton Arusha with Four Points by Sheraton Dar es Salaam becoming the fourth property to open in the region.


Tourism Observer

AFRICA: Scramble For Africa Hospitality Business Attracts Hilton, Accor, Marriot, Hyatt

Hilton will soon enter the Ugandan market, enhancing the country's growing hospitality industry. The company's representatives on March 22 signed a hotel management agreement with TWED Property Development Company to manage a 23-storey property.

The construction of a 244-guest room property on 1200 sq metres in the upscale Nakasero suburb in central Kampala is already underway.

The complex will comprise several high end meeting and conferencing facilities including a ballroom for up to 500 guests, a 518-car park, spa and fitness centre and outdoor swimming pool.

It will include multiple restaurants offering a wide range of dining outlets to include a destination sports bar and a sky bar with city, golf course and lake views. Guests will be able to choose between upscale guest rooms and a range of suites, including a Presidential Suite.

The Hilton hotel brand is one of the biggest and most luxurious hotel chains in the world, operating over 4,000 hotel facilities in over 113 countries. However, many of these properties are franchised to independent operators and companies.

Its brand portfolio is said to be the highest performing and most-diverse in the industry with 12 brands, over 715,000 hotel rooms and a workforce of over 155,000 worldwide.

In Africa, the hotel chain operates 43 hotels and is embarking on an exciting period of growth, with plans to double its portfolio of hotels on the continent during the next five years.

This will include entering new markets such as Botswana, Ghana, Swaziland, Uganda, Malawi and Rwanda. So far, development of 53 properties is in the pipeline.

Uganda is a country very close to my heart, so I am very proud to have been able to be personally present at the unveiling of this fantastic hotel, said Patrick Fitzgibbon, Hilton's Senior Vice President in charge of development for Europe, Middle East and Africa during the unveiling of the plan.

This development comes as the hotel chain managers plan to open its 96 guest room Hilton Garden Inn Kampala in the coming months.

This is a landmark year for Hilton in Uganda as we prepare to welcome guests for the very first time at our upcoming Hilton Garden Inn Kampala, so no better time for us to be signaling our commitment to the market than by partnering with TWED to bring our flagship Hilton Hotels & Resorts brand to the country.

We couldn't be happier to be entering the field alongside Hilton, an operator with a strong commitment to the market and 100 years of industry expertise, said Dr Dan Twebaze, the managing director, TWED Property Development Company.

The Hilton Hotel brand could have entered the country's hotel industry much earlier through the management of AYA Property, now known as Pearl of Africa Hotel. Instead, the South African based Sovereign Hotels was granted the management contract.

Tourism industry executives say that Hilton's investment in Uganda is a plus for the tourism industry as it will attract a number of tourists who have been yearning for their services.

Hilton opens Uganda to a different segment of clientele. It is a very positive development for Uganda in terms of international reputation and quality, said Lilly Ajarova, the executive director at the Uganda Tourism Board.

Meanwhile, Marriott International announced recently that Uganda is among several countries where it expects to add nearly 20 properties under its Middle East and Africa portfolio this year.

This follows the acquisition of two properties previously owned by the South Africa-based Protea Hospitality Holding, where it has been operating as Protea Hotel for the past five years.

Marriott management said they plan to open up two more properties in Kampala - Hotel Naguru and Naguru Skyz.

Hilton Garden Inn globally recognized midscale hotel brand, is celebrating strong growth in Africa with four open properties and an additional 14 in the pipeline just three years after opening its first hotel on the continent in 2016.

Many of these properties represent first-in-country openings for Hilton Garden Inn and for the Hilton enterprise as a whole, including Botswana, Zambia and Uganda.

Speaking from Africa’s Travel Indaba, John Greenleaf, global head, Hilton Garden Inn said, We have positioned Hilton Garden Inn for success in Africa with a prototype developed specifically for the region.

This prototype has been curated to meet the expectations of both travelers and owners throughout Africa, while maintaining the brand’s signature light, bright and airy design as well as the consistent, core guest offerings and amenities that the brand is recognized for around the world.

Each hotel is built in the Hilton Garden Inn tradition featuring modern guest rooms perfect for work and comfort. Guests may unwind in a relaxing social setting, enjoying handcrafted cocktails, light bites or dinner.

The Shop, a 24-hour, grab-and-go retail space, offers an upscale mix of healthy, indulgent and fresh foods, varietal beverages and a self-serve specialty coffee bar.

To date, Hilton Garden Inn has four properties and nearly 800 rooms open in Africa, including:

Morocco: Hilton Garden Inn Tanger City Center Opened March 2016 – Hilton Garden Inn’s initial entry into Africa, this property is steps away from the beach and the famed Tanger City Mall with stunning views of the city and Mediterranean Sea

Kenya: Hilton Garden Inn Nairobi Airport Opened February 2018 – Hilton Garden Inn’s first property in Kenya is a welcoming oasis close to Nairobi’s international airport with a rooftop infinity pool

Zambia: Hilton Garden Inn Lusaka Society Business Park Opened August 2018 – Zambia’s first Hilton hotel, this Hilton Garden Inn property is centrally located in the heart of Lusaka City, perfect for business travelers

Botswana: Hilton Garden Inn Gaborone Opened February 2019 – Hilton’s first hotel in the country, this Hilton Garden Inn property is centrally located in the city's new Central Business District

Countries such as Botswana and Uganda are some of the fastest growing economies in the world, with impressive visitor offerings.

The Hilton Garden Inn brand appeals to the rise of middle-class travelers into and across Africa, providing an opportunity for us to open hotels and meet guest demand in key destinations, said Jan Van Der Putten, VP Operations, Africa and Indian Ocean, Hilton.

With 14 hotels and nearly 2,400 rooms in the Africa pipeline, Hilton Garden Inn Kampala in Uganda and Hilton Garden Inn Mbabane in Eswatini are in the pipeline to open this month as first-in-country properties for both Hilton Garden Inn and the Hilton enterprise.

The pipeline also projects Hilton Garden Inn Windhoek in Namibia to open later this year, another first-in-country for Hilton Garden Inn.

Other African countries in the Hilton Garden Inn pipeline include Malawi, Uganda, Ghana, Egypt, Democratic Republic of Congo, Ethiopia, Ghana, Nigeria and South Africa.

As Hilton Garden Inn expands in Africa, the Hilton enterprise as a whole is also expected to double its footprint across Africa from 44 hotels today to almost 100 over the next several years.

Hilton, which is celebrating its 100th anniversary this month, has a rich legacy of hospitality leadership in the region. As shared in The Hilton Effect, Hilton was the first international hotel brand in the newly created capital of Abuja more than 30 years ago.

Hilton produced infrastructure, created sewage and electric systems, built factories, paved roads and recruited Team Members from around the world to quickly teach locals, many of whom had never set foot in a hotel to deliver five-star service to nearly 1,000 government officials.

Hilton Garden Inn is part of Hilton Honors®, the award-winning guest-loyalty program for Hilton’s 17 distinct hotel brands.

The award-winning Hilton Garden Inn brand provides business and leisure guests upscale, affordable accommodations and unexpected amenities for an experience that is ‘Simply on Another Level.’ The Hilton Garden Inn Promise affirms the brand’s goal to make each guest’s stay better and brighter.

Guaranteed. Team Members at more than 820 hotels in 42 countries around the world ensure today’s busy travelers have a bright and satisfying experience, starting with the first hello.

As a recognized F&B leader, Hilton Garden Inn serves locally-sourced food and beverage at its full-service restaurants and bars, featuring cooked-to-order breakfast, handcrafted cocktails, and on-trend small plates.

Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits.

Over the coming decade, affluent Africans—and visitors to the continent—will have a lot more hotel options to choose from. That’s because some of the world’s largest hotel chains are betting big on expansion plans in Africa.

AccorHotels, the largest hotel operator in Africa with brands like Sofitel, Novotel and Ibis, set the pace back in July with an ambitious partnership with Qatar-based Katara Hospitality for a $1 billion fund to drive expansion in sub-Saharan Africa’s hotel market.

AccorHotels currently operates over 100 hotels on the continent.

Marriott, the chain which currently operates brands in 21 African countries, is doubling down on the continent as well with plans to increase its hotels in Africa by 50% by 2023.

As well as expanding in several markets where it already operates, Marriott is opening in new markets including Benin, Botswana, Ivory Coast, Mauritania, Mozambique and Senegal. Marriott’s expansion will boost its Africa presence to 38,000 rooms across 200 hotels.

It’s a total that’s currently much higher than the 41 hotels operating under brands owned by Hilton. But with 53 hotels currently planned, the US-headquartered chain is also looking to double its Africa footprint over the next five years.

Much of its plans come under its Hilton Africa Growth Initiative, a $50 million expansion drive to open 100 new hotels with 20,000 rooms across the continent mainly by converting existing hotels to Hilton brands.

Hilton is also looking to have a footprint in new African countries with debut hotels planned in up to 13 African countries.

Hyatt, a less dominant player in the continent’s hotel space, is also stepping up development plans with nine new hotels expected to open by 2020.

Eyeing a much quicker development pace, Radission Hospitality plans to open 10 new hotels across Africa over the next nine months.

The running theory among hospitality experts is that several Africa countries with growing economies and rapidly developing urban centers are a high-growth market for hotels.

Indeed, hotel chains began ramping up expansion plans in Africa back in 2016. Marriott thinks the continent is still under capacity when it comes to branded hotels.

Some of the demand is seen in growing tourist arrival numbers on the continent: between 1995 and 2014, international tourist arrivals more than doubled, growing at a rate of 6% every year.

Africans are also traveling more around the continent and now account for four in every 10 international visitors on the continent. And with the newly established Single African Air Transport Market expected to result in cheaper flights between African cities, that share could well increase.

But as hotel chains expand, they will also face competition from a now familiar adversary in Airbnb as the hospitality startup gains a stronger foothold on the continent, too.

Since launching in Africa in 2013, Airbnb has notched up over 130,000 listings which have welcomed over 3.5 million guests with around half of those arriving in the past year alone.

Even more, seven African countries recorded over a 100% increase in Airbnb guest arrivals over the past year and the continent now also accounts for three of Airbnb’s eight fastest growing markets globally.


Tourism Observer

MIDDLE EAST & AFRICA: Marriott To Open 19 Properties In Middle East & Africa 2019

Marriott International today announced it expects to add 19 new properties and more than 3,000 rooms to its Middle East and Africa portfolio in 2019.

Underpinning a strong demand for its diverse brands, the new additions are in line with the company’s expansion plans to add more than 100 new properties and nearly 26,000 rooms across the region by the end of 2023.

Marriott estimates its development pipeline through 2023 represents up to $8 billion of investment from property owners and is expected to generate over 20,000 new jobs across the region.

Our growth across the Middle East and Africa is fuelled by a strong demand for our diverse range of well-established brands, each offering different attributes that cater to this region’s ever changing and evolving marketplace, said Jerome Briet, Chief Development Officer, Middle East & Africa, Marriott International.

This region continues to present us with opportunities to further grow and enhance our portfolio across new and established markets. While the majority of our growth will be through new-builds, we are seeing an increasing number of conversion opportunities, especially in the luxury space.

Year-to-date, the company has opened five new properties in the region and is expected to add 14 more, bringing its portfolio across the Middle East and Africa to nearly 270 properties and over 60,000 rooms by the end of the year.

The company is poised to expand its luxury footprint in the region by more than 70 percent by the end of 2023, with more than 25 luxury properties under development.

The company expects to grow its luxury portfolio in 2019 with seven anticipated openings across four brands:

With the recent opening of W Dubai – The Palm and the anticipated openings of W Muscat and W Yas Island, W Hotels should double its portfolio in the region.

Regis anticipates debuting in Jordan and Egypt with the openings of The St. Regis Amman and The St. Regis Cairo.

The iconic North Island is expected to join The Luxury Collection’s portfolio of world-renowned hotels and resorts.

JW Marriott anticipates marking its entry into Oman with the opening of the JW Marriott Muscat Convention Center.

The growth of Marriott’s premium brands remains steady across the region with more than 30 hotels expected to be added to the portfolio by the end of 2023. By the end of 2019, the company expects to have added four new hotels under its premium portfolio for the region:

The Autograph Collection anticipates marking its debut in Kenya with the addition of Sankara Nairobi.

Marriott Hotels and Marriott Executive Apartments strengthened its presence in Saudi Arabia with the recent openings in the Diplomatic Quarter of Riyadh. Marriott Executive Apartments is also expected to open a new property in Madinah later this year.

Marriott Hotels is also planning to open its second property in Algeria, in the capital city of Algiers.

In addition to the openings in 2019, Marriott is also focused on the transformation journey of Sheraton Hotels & Resorts, the company’s most global brand.

In the region, Sheraton Jeddah Hotel and Sheraton Grand Hotel, Dubai are currently undergoing renovations that represent the brand’s vision for the future.

Currently representing over 40 percent of the company’s development pipeline through 2023, select-serve brands continue their rapid growth trajectory across the Middle East and Africa.

Building on the momentum from 2018 with ten properties added across the region, including four Aloft hotels in the UAE – the company expects to add seven new properties by the end of this year:

Four Points by Sheraton anticipates expanding its portfolio with a total of four openings in 2019. The brand recently opened properties in Sharjah (UAE) and Setif (Algeria) and is on track to open two more properties this year including, Four Points by Sheraton Dar es Salaam New Africa in Tanzania and Four Points by Sheraton Lahore in Pakistan.

Residence Inn by Marriott expects to make its debut in Algeria with the opening of Residence Inn by Marriott Algiers.

Protea Hotels by Marriott plans to expand the brand in Uganda with the opening of Protea Hotel by Marriott Naguru Skyz.

Element Hotels is set to launch its first property in Africa with the opening of Element Dar es Salaam in Tanzania.


Tourism Observer

HONG KONG: Marriott International Opens 27 Story Luxury Hotel, St. Regis Hong Kong.

Marriott International has celebrated the opening of its 7,000th property – The St. Regis Hong Kong.

The stunning, 27-story luxury hotel, which features butler service, and multiple restaurants, is emblematic of Marriott’s global expansion strategy which disproportionately focuses on the highest lodging tiers as well as fast-growing international markets such as Hong Kong.

The company’s first property, the Twin Bridges Marriott, opened in 1957 and was a four-story motor hotel in Arlington, Virginia.

It’s thrilling to open our 7,000th property, an incredible milestone for a company that began as a nine-stool root beer stand in 1927 and didn’t even open its first hotel until decades later, said Arne Sorenson, President and Chief Executive Officer of Marriott International.

I can’t think of a more fitting property to hold the honor than The St. Regis Hong Kong which underscores the benefits of our merger with Starwood, the importance of luxury and the tremendous opportunity in Asia, said Arne Sorenson.

Today, Marriott’s pipeline is growing with an increasing number of legacy-Starwood branded hotels with brands such as St. Regis, Luxury Collection and W.

Our newest luxury hotel, The St. Regis Hong Kong is a testament to our well defined global growth strategy, said Tony Capuano, Marriott’s Executive Vice President and Global Chief Development Officer.

By leveraging our industry leading luxury brands, including those we gained from the Starwood merger, our robust relationships with multi-unit owners and our expertise in identifying strategic opportunities in global gateway markets such as Hong Kong, we are well positioned to expand our global footprint by 25 percent in the next three years, said Tony Capuano.

The milestone follows Marriott’s announcement in March that it expects to add more than 1,700 additional hotels by the end of 2021, including about 320 hotels in Asia Pacific.

According to STR data, Marriott’s overall open hotels and signed pipeline at the end of 2018 totaled a combined 1.69 million rooms, which exceeds that of its next competitor by 36 percent.

Marriott estimates that these 1,700 properties expected to be added by the end of 2021 could provide up to 150,000 jobs around the world.

In Asia Pacific alone, the company’s additions in the region over the same time period could provide up to 56,000 jobs.

As we look at adding an expected 1,700 properties to our system, hiring and retaining talented people has never been more important to our continued success, said Dr. David Rodriguez, Chief Global Human Resources Officer, Marriott International.

As our footprint grows more global, workers in our hotels, from bartenders to housekeepers will have ever growing choices and opportunities as they grow their careers with Marriott International and its franchisees.

For over 90 years, we have focused on building a company that puts its people first and this value remains at the forefront as our global growth continues.

Marriott International prides itself on being a welcoming and inclusive place to work. More than 730,000 people in 130 countries and territories wear a Marriott name badge.

The company has received numerous global accolades on its work environment, including being named to the Fortune “Best Places to Work” list for a record 22 consecutive years.


Tourism Observer

MALDIVES: Westin Maldives Miriandhoo Resort Set To Open 2019

The Westin Maldives Miriandhoo Resort has been officially brought to the market.

Located on a beautiful coral island in the Baa Atoll which is a designated UNESCO Biosphere Reserve site; the Westin Maldives Miriandhoo Resort features 70 villas and suites, 41 on island and 29 over water.

With the opening of the Miriandhoo Resort, the number of resort in Baa Atoll has risen to 16.

Developed by award-winning Milan-based architects PEIA Associati, the resort's design took inspiration from the ocean with a visionary approach towards environmental sustainability.

Marriott International is set to launch its Westin brand in Maldives with the opening of The Westin Maldives Miriandhoo Resort in 2019.

Scheduled to open in February 2019, The Westin Maldives Miriandhoo Resort is being developed on the uninhabited island of Miriandhoo in the central Baa atoll.

The island is accessible by a scenic 40-minute seaplane flight from the main Velana International Airport or a domestic flight to the airport on the nearby Dharavandhoo island followed by a further 20-minute speedboat ride.

Designed by Italian studio Peia Associati, The Westin Maldives Miriandhoo Resort will boast innovative architecture and sophisticated interiors that feature precious local materials.

Timber from neighbouring countries will complete the external finishing and frames, including the light structure part of a double skin system building.

These natural shelters will have an innovative organic shape, and provide natural ventilation as well as lighter natural skins and comfortable shading.

The Westin Maldives Miriandhoo Resort, located in the Maldives first and only UNESCO Biosphere Reserve, will have 70 luxurious villas and suites fitted with the signature Westin Heavenly Bed that allows guests to refuel their body and mind with truly restorative sleep.

The resort will also come with the fully-equipped Westin Workout that maintain and maximise the guest workout routine, with the brand’s world-class fitness studio, Gear Lending with New Balance and local running maps.

The Heavenly by Westin Spa at The Westin Maldives Miriandhoo Resort will be designed to awaken the senses, with services and amenities that are relaxing and rejuvenating in order to leave guests feeling fresh, energised and focused.

The resort is jointly owned by Sri Lanka’s largest investment bank Asia Capital Plc and Japanese mail order company Belluna Co., Ltd. The project is expected to cost USD 45 million.

Westin, a brand that was acquired by Marriott through its merger with Starwood Hotels and Resorts, runs hotels and resorts that are designed to enhance guests’ well-being through revitalising amenities and innovative programmes that help them be at their best while on the road.

Marriott runs several resorts in the Maldives, including The St. Regis Maldives Vommuli Resort, Sheraton Maldives Full Moon Resort and Spa, and W Maldives.

The Westin Maldives Miriandhoo Resort joins a number of new resorts set to open in 2019, including AVANI Fares Maldives Resort by Thailand-based Minor Hotels and Hilton’s Waldorf Astoria Maldives Ithaafushi Resort.



Tourism Observer

TAIWAN: Sheraton Zhonghe Hotel Dissolves Contract With Marriott International After Listing As China

The owner of a Starwood-branded hotel in Taiwan said Thursday it will terminate its contract with Marriott International, in protest over the US group caving into Beijing pressure to list the island as part of China.

Marriott was strongly criticised by Chinese authorities in January for listing Taiwan along with Tibet and Hong Kong as separate countries, all regions which Beijing claims under its authority.

After the Chinese government shut down Marriott’s local website for a week, the hotel chain apologised and changed the listing to Taiwan, China.

But the Four Points by Sheraton in Zhonghe, a district of the capital Taipei, announced in a front page advertisement in local newspaper the Liberty Times,it will terminate its franchise agreement with the parent group.

We are sternly protesting against Marriott International unilaterally listing our hotel as Taiwan, China on the simplified Chinese version of a booking website for members, the advert read, adding it would dissolve its contract.

Simplified Chinese is used in mainland China. A more complicated traditional version is used in Taiwan and Hong Kong, and on that version of the website the island is still listed as Taiwan.

Four Points by Sheraton is a brand of business hotels under the Starwood brand, which was bought by Marriott in 2016.

Lily Cheng, a spokeswoman for the Zhonghe hotel, said its name will now be changed and it will no longer take reservations from Marriott’s booking system.

Of course it will cause some impact, but our main customers are corporates, and Taiwanese people, and other booking websites, she said.

Marriott did not immediately respond to a request for comment.

China is swift to condemn any moves that could be interpreted as de facto diplomatic recognition of the government in Taiwan.

It has taken a number of airlines, hotels and other companies to task in recent months for listing Taiwan as a separate country on their websites.

The foreign ministry lodged an official protest with the US for allowing Taiwan president Tsai Ing-wen to transit in Los Angeles en route to Paraguay this week, during which she gave a rare public speech by a Taiwanese leader on US soil.


Tourism Observer

NIGERIA: Femi Kuti Live Concert At Sheraton Lagos Hotel

Sheraton Lagos Hotel will host the living legend Femi Kuti, live in concert, on 22nd September, 2018. Curated in partnership with media and entertainment company Chocolate City Group.

The critically acclaimed singer, songwriter, instrumentalist, and four-time Grammy Award nominee, is set to enthrall music lovers, Afrobeat enthusiasts and members of Marriott International’s award-winning loyalty programs – Marriott Rewards, The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG), with an exclusive live performance of his seventh studio album, One People One World.

Marriott International has been focused on stepping up its experiences game, creating exclusive Moments that help connect with members through their passions, be it culinary, music or sport.

From Masterclasses with renowned chefs, mixologists, DJs and photographers to behind the scenes access to concerts, to experiences around your favorite sport or an immersive experience of the local cuisine or culture, there is a lot to explore and discover what makes travel more enriching.

We are committed to creating unforgettable moments for our loyal members, and what better way to do that than to connect with them through their passions, said Neal Jones Chief Sales and Marketing Officer, Middle East and Africa, Marriott International.

This is an opportunity for us to engage with our loyal members and build a strong emotional connection with them by creating a once-in-a lifetime experience while amplifying the benefits of our Loyalty Programs.

Through this very special experience created by Sheraton Lagos Hotel, we want our members to carry back a memory that ties back to the destination and our brand.

Chocolate City is happy to collaborate with Marriot International and Sheraton Lagos to give its guests and Marriott International loyalty members an exclusive live music experience with its artist and Afrobeat legend Femi Kuti.

His music and brand embody Africa’s rich culture and we have tried to replicate that in the set up, management and curation of the event.

We expect guests to remember the event for the energy and excitement that Femi’s music brings” said Edward Israel-Ayide, Senior Marketing Manager Chocolate City Group.

Members can redeem their points for an experience package on the Moments platform which includes the following:

- Front row seats and access to special viewing area at the Femi Kuti concert at Sheraton Lagos

- Complimentary cocktails and hors d’oeuvres during the concert

- VIP backstage passes

- Exclusive breakfast with Femi Kuti at the Club Lounge at Sheraton Lagos Hotel on 23rd September, 2018 with a photo opportunity with Femi Kuti.

- A one-night stay in the Sheraton Club Room for two people at the iconic Sheraton Lagos

- Airport transfers

- A goody bag and a bounce-back F&B voucher

To secure your experience, please visit : www.Moments.Marriottrewards.com/item/vip-concert-breakfast-and.

As a city landmark hotel and a hotspot for the local community as well as the international traveler to Nigeria, we are excited to bring this concert to the hotel and create transformative moments for our guests and loyalty program members, through the reverberating rhythm of Afrobeat said Barry Curran General Manager Sheraton Lagos Hotel.

In addition to Femi Kuti there will be performances from five other popular artists. Invited guests and loyalty members will be treated to an eclectic selection of expertly crafted cocktails and finger favorites.

Sheraton Hotels & Resorts, part of Marriott International, Inc., makes it easy for guests to explore, relax and enjoy the possibilities of travel at nearly 450 hotels in over 70 countries and territories around the world.

Sheraton continues to enhance the brand through innovative guest experience, differentiating design, multi-channel marketing and a sharp focus on service. Sheraton is proud to participate in the industry’s award-winning loyalty program, Starwood Preferred Guest®.

Members can now link accounts with Marriott Rewards®, which includes The Ritz-Carlton Rewards® at Members.Marriott.com for instant elite status matching and unlimited points transfer.

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,500 properties in 30 leading hotel brands spanning 127 countries and territories.

Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company also operates award-winning loyalty programs: Marriott Rewards®, which includes The Ritz-Carlton Rewards®, and Starwood Preferred Guest®.

Chocolate City Group is a 360-degree media and entertainment company consisting of a record label, food and beverage business, event planning company, management consulting firm, and a marketing agency based in Nigeria.

It has offices in Lagos, Abuja and Nairobi with agency operations in the United Kingdom, United States, South-Africa and Ghana.

CCG is an industry leader in the entertainment business and pioneered the formalized approach to developing, managing, distributing and monetizing media and entertainment and related content in Nigeria.

Since its inception, it has been a trailblazer in terms of experience, innovation and operations on the Nigerian entertainment scene.


Tourism Observer

CHINA: Hotels Introduce Facial Recognition Check-ins And Artificial Intelligence Smart Rooms

Marriott International and InterContinental Hotels launch innovations after joint ventures with mainland technology giants Alibaba and Baidu

Two international hotel chains in mainland China have started using hi-tech innovations such as check-in facial recognition sensors and artificial intelligence (AI) room service features to improve the comfort and convenience of guests.

The equipment being introduced by Marriott International and InterContinental Hotels & Resorts has been devised in collaboration with the nation’s leading technology companies.

Marriott International introduced facial recognition check-in services in July at two mainland hotels – the Hangzhou Marriott Hotel Qianjiang, in Zhejiang province, and Sanya Marriott Hotel Dadonghai Bay, in Hainan province – but it has plans to introduce the sensors at all of its worldwide properties.

The hotel group said the check-in process could normally take at least three minutes, but even longer during peak times.

However, the use of its facial recognition technology meant the check-in process could now be completed in less than a minute.

The installation of the self-service check-in terminal in the lobbies of the hotels meant Chinese guests were able to easily scan their ID cards, pose for a portrait photograph and input their contact information before the machine issued room key cards after verifying their identities and booking details.

Two international hotel chains in mainland China have started using hi-tech innovations such as check-in facial recognition sensors and artificial intelligence (AI) room service features to improve the comfort and convenience of guests.

The equipment being introduced by Marriott International and InterContinental Hotels & Resorts has been devised in collaboration with the nation’s leading technology companies.

Marriott International introduced facial recognition check-in services in July at two mainland hotels – the Hangzhou Marriott Hotel Qianjiang, in Zhejiang province, and Sanya Marriott Hotel Dadonghai Bay, in Hainan province, but it has plans to introduce the sensors at all of its worldwide properties.

The hotel group said the check-in process could normally take at least three minutes, but even longer during peak times.

However, the use of its facial recognition technology meant the check-in process could now be completed in less than a minute.

The installation of the self-service check-in terminal in the lobbies of the hotels meant Chinese guests were able to easily scan their ID cards, pose for a portrait photograph and input their contact information before the machine issued room key cards after verifying their identities and booking details.

The pilot service is part of digital initiatives as a result of a joint venture launched in August 2017 between Marriott International and Alibaba Group, the Chinese multinational e-commerce, AI and technology conglomerate.

The system is powered by Alibaba’s Fliggy digital travel service platform.

In addition, the joint venture also manages Marriott’s microsite on Fliggy, which allows guests to access the group’s 6,000 hotels under 30 brands.

Meanwhile, InterContinental Hotels & Resorts has teamed up with Baidu – another Chinese multinational technology company specialising in online services and products and AI – to introduce the use of AI technology in rooms.

Each of the AI smart rooms is equipped with a voice-control system powered by Baidu’s DuerOS, an AI platform that aims to offer more natural human-computer interactive experience.

A control panel allows guests to use their voices to control some of the in-room amenities, such as opening and closing curtains and switching lights and televisions on and off.

The system can also be used to fine-tune the current backstage management system, such as customising information and the resetting of the devices.

InterContinental has already launched the AI smart rooms at the InterContinental Beijing Sanlitun, in Beijing, and InterContinental Guangzhou Exhibition Centre, in Guangdong province, and plans to add them to around 100 of the Club InterContinental suites at InterContinental hotels in major mainland Chinese cities within the year.


Tourism Observer

THAILAND: Phuket Marriott Resort & Spa, Merlin Beach Is A MICE Gem

Thailand is one of the leading players when it comes to meetings and events with an almost overwhelming range of hotels and conventions centres to choose from, especially in Bangkok.

Now those MICE options have grown even wider with the introduction of Phuket Marriott Resort & Spa, Merlin Beach’s new meeting spaces.

Fully embracing Marriott’s concept of Meetings Imagined, which empowers meeting planners and MICE specialists with inspiring and creative ways to organize events, Phuket Marriott Resort & Spa, Merlin Beach’s latest offerings.

These include its refurbished meeting spaces – the 573 sqm Merlin Grand Ballroom with a maximum capacity of 600, as well as the adaptable Vanda Room at 84sqm.

The property also features the Beach Lawn, a beachside venue overlooking the Andaman Sea.

Trevor May, general manager of the hotel said: The resort is going through a transformation when Marriott International entered into a new management agreement in December 2016.

We offer Marriott International’s innovation in technology, spaces and service while localising these experiences to reflect Thai culture, Trevor May said.

We work with organizers to discover the essence of great events and execute them in a way that resonate with their clients, he added.

Trevor May went on to say: At Marriott, meetings are people-inspired and Marriott delivered. The resort’s professional events team work one-on-one with planners to identify their meeting purpose, business background and how to integrate those concepts into a smooth and stunning event.

To take advantage of all the features and benefits, Phuket Marriott Resort & Spa, Merlin Beach is running Marriott International’s Power of Three campaign.

These make planning an event even more attractive with a 5% discount on master bedrooms, complimentary internet in meeting rooms as well triple Marriott Reward points and a whole lot more.

As long as you make reservations by 15 September 2018 for meetings or events happening until 30 September 2018.


Tourism Observer

MALI: Marriott International Opens Sheraton Bamako Hotel

Marriott International has opened the Sheraton Bamako Hotel marking its entry into Mali, in West Africa.

We are thrilled to build on Sheraton’s proud heritage in Africa that dates back to 1971, said Alex Kyriakidis, President and Managing Director, Middle East and Africa, Marriott International.

Over the last four decades, the brand has maintained its first mover advantage through strategic pipeline development and growth, giving global travelers access to more destinations across the continent.

Sheraton Bamako Hotel not only marks our entry into a new country, but also serves as a great example of our transformation efforts around the brand.

The hotel is located in close proximity to Bamako’s Modibo KeIta International Airport in one of the city’s most sought after neighborhoods,

All 200 guestrooms offer panoramic views of the Niger river and the lush green hillside dotted with mango plantations.

27 Sheraton Club rooms and 32 suites offer exclusive access to the Sheraton Club Lounge.

Leisure facilities include a state-of-the-art Sheraton Fitness Centre with equipment available 24 hours a day, a spa and an outdoor pool.

Four distinctive dining venues offer a wide selection of global cuisine.

The all-day dining restaurant, City Grill, blends European and International cuisine with flavors from West Africa while a classic Paris inspired brasserie, the Brasserie Bamaquoise, offers the best of French cuisine.

11 state-of-the-art meeting rooms are equipped with the latest audiovisual technology and some of our meeting rooms boost natural daylight.

The Grand Ballroom with over 470sqm space provides the perfect venue for large conferences of up to 500 delegates or can be used for magical weddings or gala dinners for up to 400 people.


Tourism Observer

KENYA: IHG Takes Over Hotel Lazizi Premiere, Renamed Crowne Plaza Nairobi Airport Hotel

InterContinental Hotels Group (IHG) has taken over the management of Jomo Kenyatta International Airport-based Hotel Lazizi Premiere which is set to rebrand to Crowne Plaza Nairobi Airport Hotel this week.

IHG confirmed it was taking over management of the four-star hotel, owned by Kiran Patel, from Mumbai-based hotelier Sarovar.

The hotel sits on a 1.5-acre plot. It features three conference rooms targeting business meetings, as well as a rooftop pool, spa, gym, coffee shop, bar, and café where guests can rest as they wait for their flights.

During its opening last year, Lazizi employed 165 staff, with Satya Roychowdhur, an ex-Carlson Rezidor executive, as the general manager.

It is one of the two hotels at JKIA, with the other being Four Points run by Sheraton Nairobi Airport Hotel, a 172-room property under the Marriott International umbrella.

The two hotels are targeting the passenger traffic at the airport as Kenya entrenches its status as a regional transport hub.

International arrivals and departures in Kenya most through JKIA reached 2.8 million last year, according to the Economic Survey 2018.

International travellers are the main target for airport hotels.

Crowne Plaza Nairobi Airport Hotel will be the second under the Crowne Plaza brand in Kenya.

LUXURY HOTEL IN NAIROBI AIRPORT

The Lazizi Premiere is the only official hotel located at the Jomo Kenyatta International Airport, designed to offer a luxurious and elegant experience with unmatched security within the most protected zone in Nairobi.

The hotel offers 144 spacious, adaptable, contemporarily designed rooms, with a large ergonomic working area consisting of suites, interconnecting rooms, double and twin rooms, convenient for business, family and leisure travelers.

With its convenient location, less than 3 minutes from the terminals, the hotel caters to transiting international and domestic passengers adding tranquility and comfort to your travel experience.

No traffic, no delays and no hold ups thus guaranteeing seamless transition to your flight on time, every time.

Tailored to meet every guest's needs, the hotel also has facilities for pre or post flight passengers with day rooms.

Specializing in relaxation and rejuvenation, personal fulfillment is also guaranteed at the Euphoria Spa, a roof top deck with an infinity pool as well as an equipped gym for the fitness enthusiasts.

The hotel features a contemporary café with a round the clock menu offering local and global cuisine, a coffee shop that offers the best handpicked flavors and a unique culinary experience.

A bar with an amazing range of exotic cocktails, international wines, draught beer, mock tails and starters for every mood.

A conference center is provided with 3 varied meeting rooms, a state of the art business center and a shop stocked with essential items and Kenyan artifacts.

Complimentary Luxury Airport Pick up & Drop off is provided upon Request within JKIA (Jomo Kenyatta International Airport) to Hotel.



Tourism Observer

Marriott International Acquires More Than 30 Projects In Middle East And Africa

Marriott International in the next five years the company will increase its portfolio in the region by 50%, debut additional brands, and add 30,000 new jobs.

With ambitious plans for the Middle East and Africa, Marriott International signed more than 30 properties and over 5,000 rooms in the last 12 months.

It will increase its portfolio in the region by more than 50% in the next five years, amounting to more than 80,000 rooms across 21 brands including the introduction of EDITION, Element and AC Hotels.

Marriott expects to add around 30,000 new jobs across its portfolio, in line with the company’s development plans.

Regarding the plans, Alex Kyriakidis, president and managing director, Middle East and Africa, Marriott International said - It is a really exciting time for the Middle East and Africa region’s travel and tourism sector.

With clear and ambitious visions set out by regional governments to grow and invest in the sector, the industry is thriving more than ever.

At Marriott International, we are proud that we and our owners are opening a huge range of jobs, as well as contributing to the ongoing growth and diversification of the region’s economy.

The announcement of Marriott’s growth plans in the region comes ahead of the Arabian Hotel Investment Conference, which centred its 2018 theme on Focus on the Future.

During the annual event, Kyriakidis will join the Regional Leaders in the Hot Seat panel session to discuss how hotel operators are supporting owners and adjusting to a maturing and shifting regional market.

Marriott International’s growth in the region is a result of consistently delivering value to our owners.

Our long-established presence in the region, global footprint, a compelling portfolio of diverse brands, award-winning loyalty programs and strength of our distribution platforms continue to position us at the forefront, enabling us to leverage trends to benefit our stakeholders in the region, added Kyriakidis.

We remain focused on working with our owners to identify synergies and increase efficiencies across hotels by implementing shared services, remote solutions, complexing of hotels where relevant and possible and by bringing state-of-the-art technology to leverage scale, ultimately improving profitability.

The Middle East and Africa present immense development opportunities for Marriott to strengthen its position in the market and its growth plans reflect a high demand for its various brands.


Tourism Observer

USA: Hurricane Irma Affects Florida's Tourism Industry

Hurricane Irma's path of destruction up Florida's Gulf Coast on Sunday threatens to disrupt a thriving state tourism industry worth more than $100 billion annually just months ahead of the busy winter travel season.

Some of the state's biggest attractions have announced temporary closures, including amusement park giants Walt Disney World's Magic Kingdom, Universal Studios, Legoland, and Sea World, which all planned to close through Monday.

About 20 cruise lines have Miami as a home port or a port of call, according to the PortMiami website, and many have had to move ships out of the area and revise schedules.

Carnival Cruise Lines and Royal Caribbean have canceled and revised several sailings as a result of the storm and have offered credits and waivers on trips where passengers are unable to travel.

A Carnival spokesman said the situation in Florida on Sunday was still not clear enough to fully assess how widespread the effects will be.

We will know more in the hours ahead since the hurricane is active in Florida right now, spokesman Roger Frizzell said.

Irma made a second Florida landfall on Sunday on southwestern Marco Island as a Category 3 storm bringing winds of 115 miles per hour (185 kph) and life-threatening sea surge.

Disney canceled the Monday sailing of one of its cruise ships and said it is assessing future sailings, which stop throughout the Caribbean and in the Bahamas.

Florida is one of the world's top tourism destinations.

Last year nearly 113 million people visited the state, a new record, and spent $109 billion, state officials said earlier this year.

The first half of 2017 was on track to beat that record pace, officials said.

The damage Irma's winds and storm surge do to Florida's 660 miles (1,060 km) of beaches and the structures built along them during more than 30 years of explosive population growth will be critical to how quickly the state's No. 1 industry recovers.

The Gulf beaches west of St. Petersburg and Clearwater, are squarely in the storm's path.

In 2016, more than 6.3 million people visited Pinellas County, which encompasses those cities, and generated more $9.7 billion in economic activity.

Up and down the wide, sandy beaches of Pinellas County are traditional "old Florida" water-front hotels such as the Don Cesar, a coral pink 1920s hotel on St. Pete Beach, which was closed by the storm. There are also modern high-rises and resorts that are part of the nation's biggest chains and brands including Hyatt Hotels, Marriott International, Intercontinental Hotels Group, Hilton Hotels & Resorts, and Ritz-Carlton Hotel.

The low-lying barrier islands would be inundated if Irma's storm surge reaches forecast heights of as high as 15 feet (4.6 meters).

While some newer structures in the area are built on elevated pilings, many older homes and businesses are not.



Tourism Observer

EGYPT: Iconic Sheraton Cairo Reopens After Extensive Renovation

Sheraton Hotels & Resorts, part of Marriott International, today announced the reopening of the iconic Sheraton Cairo Hotel & Casino (www.SheratonCairo.com), a city landmark for more than four decades. A highly anticipated reopening, the hotel emerges after extensive renovation to reveal a distinct and vibrant aesthetic with modern interiors, refreshed public spaces and innovative and revitalized dining concepts.

Perched on the West Bank of the River Nile, it enjoys a prime location, in the heart of the city, just steps away from the Egyptian Museum, Cairo Opera House and the iconic 70 story Cairo Tower. With signature brand experiences and the warmth of the familiar hallmark Sheraton service that goes above and beyond to make every guest experience meaningful, the hotel is poised to quickly regain its glory of yesteryears.

“Sheraton Cairo was our first Sheraton hotel in Africa and has been a local icon since it’s opening in 1971,” said Alex Kyriakidis, President and Managing Director, Middle East and Africa, Marriott International. “The reopening of this hotel is a milestone in our journey as it not only showcases our transformation efforts around the Sheraton brand, but also reinstates our commitment to Egypt as a strategic growth market.”

The hotel’s 326 fully renovated rooms and suites feature a harmonious blend of modern design with a warm palette offering unmatched comfort and the Sheraton Signature Sleep Experience. Sheraton Club rooms offer exclusive access to the Sheraton® Club Lounge, a private space located on the 26th floor providing spectacular views of the city, where guests can enjoy complimentary breakfast, drinks and snacks during the day. Leisure facilities include an extensive fitness center with cutting edge equipment available 24 hours a day for in-house guests, a luxurious pool and a fully equipped wellness center

Six distinctive restaurants and bars create an enriching culinary voyage and offer authentic and unique experiences. El Mawardia Depuis 1985, a social institution on the west side of the Nile for over 30 years, a place to see and be seen is back in a new avatar showcasing local cuisine paired with international favorites complemented by a thoughtfully cultivated assortment of coffees, teas, beverages as well as unique shisha flavors.

Giannini’s, the first New York Italian style restaurant in Egypt, explores the joy of communal dining as the acclaimed chef prepares special dishes that will surely electrify the most refined taste buds. Inspired by mystical voyages and the many magical lands and travels that have found their place in Egyptian heritage, Rawi features undiscovered pairings of local ingredients and regional Arabic cuisine that lend their unique flavor and distinct identity to the menu at breakfast, lunch and dinner.

Guests can look forward to starting the day with fresh coffee, pastries and savories served at the Bridge Café located in the hotel’s upper lobby, before moving to the Pool Bar to enjoy the fun atmosphere and eclectic mix-and-match menu, followed by an evening of music and classic cocktails at Studio70.

With more than 1400 square meters of dedicated and unparalleled meeting space, Sheraton Cairo Hotel & Casino features a lavishly appointed ballroom, 13 meeting rooms and a fully equipped business center, all with state-of-the-art facilities and seamless connectivity through high-speed Wi-Fi. The hotel provides both choice and flexibility together with thoughtful and personalized services making it an exclusive option for large-scale business meetings, social events, weddings or even smaller intimate gatherings.

“For over 45 years, generations upon generations of visitors have marveled at the breathtaking sights surrounding the iconic Sheraton Cairo Hotel and experienced its warm and welcoming service, “said Hans Joerg Kreitner, General Manager, Sheraton Cairo Hotel & Casino. “We are committed to going above and beyond to relive that promise as we begin a new journey that stems from this rich and cherished legacy.”

Marriott International currently operates 18 hotels in Egypt across 7 brands including JW Marriott, The Ritz Carlton, Le Méridien, Marriott Hotels, Renaissance, Sheraton and Westin. It also has two additional hotels under advanced development including Mena House and The St. Regis Cairo.

For more information on Sheraton Cairo Hotel & Casino please visit www.SheratonCairo.com, or follow the property on Twitter (https://Twitter.com/Sheratoncairo), Instagram (https://www.Instagram.com/sheratoncairohotel) or Facebook (https://www.Facebook.com/sheratoncairo).

About Sheraton Hotels & Resorts

Sheraton Hotels & Resorts, part of Marriott International, Inc. (www.Marriott.com), makes it easy for guests to explore, relax and enjoy the possibilities of travel at nearly 450 hotels in over 70 countries and territories around the world. Sheraton continues to enhance the brand through innovative guest experience, differentiating design, multi-channel marketing and a sharp focus on service. Sheraton is proud to participate in the industry’s award-winning loyalty program, Starwood Preferred Guest®. Members can now link accounts with Marriott Rewards®, which includes The Ritz-Carlton Rewards® at Members.Marriott.com for instant elite status matching and unlimited points transfer. To learn more, visit www.Sheraton.com. Stay connected to Sheraton on Facebook (https://www.Facebook.com/Sheraton), and @SheratonHotels on Twitter (https://Twitter.com/sheratonhotels) and Instagram (https://www.Instagram.com/sheratonhotels/?hl=en).

Marriott International, Inc. (NASDAQ: MAR) (www.Marriott.com) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,100 properties in 30 leading hotel brands spanning 124 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company also operates award-winning loyalty programs: Marriott Rewards®, which includes The Ritz-Carlton Rewards®, and Starwood Preferred Guest®. For more information, please visit our website at www.Marriott.com, and for the latest company news, visit www.MarriottNewscenter.com. In addition, connect with us on Facebook (https://www.Facebook.com/marriottinternational) and @MarriottIntl on Twitter (https://twitter.com/MarriottIntl) and Instagram (https://www.Instagram.com/marriottintl).


Tourism Observer
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ZANZIBAR: Marriott International To Debut The Ritz-Carlton In Zanzibar

Marriott International announced the signing of an agreement with Pennyroyal Gibraltar Limited, to debut The Ritz-Carlton brand (www.RitzCarlton.com) in the exotic Zanzibar Archipelago. Slated to open in 2021, the 90 room all-suite and villa resort will bring the defining luxury experience of The Ritz-Carlton to one of the most magical destinations in the world. Located within a convenient 45-minute drive from Zanzibar International Airport, The Ritz-Carlton, Zanzibar will provide easy access to the fabled and magnificent UNESCO World Heritage Site, Stone Town, often referred to as the cultural heart of Zanzibar.

The signing of The Ritz-Carlton, Zanzibar took place at an intimate ceremony attended by the owners, Mr. Saleh Said and Mr. Brian Thomson, Directors of Pennyroyal Gibraltar Limited and Mr Alex Kyriakidis, President and Managing Director, Middle East and Africa, Marriott International, along with other executives from both companies.

“Celebrated as one of the world’s most exotic destinations, Zanzibar, is a perfect destination for The Ritz-Carlton,” said Alex Kyriakidis, President and Managing Director, Middle East and Africa, Marriott International. “The Archipelago has the potential to strengthen its position as a key leisure destination in the Indian Ocean and to effectively compete with the more established islands of Mauritius, Seychelles and Maldives. The Ritz-Carlton, Zanzibar will compliment Marriott International’s strong presence in the Indian Ocean and provide the necessary impetus to put the destination on the global itinerary of our guests.”

Mr. Saleh Said and Mr. Brian Thomson, Directors of Pennyroyal Gibraltar added, “We are delighted to partner with Marriott International to debut The Ritz-Carlton in such a culturally significant destination and are confident that the brand’s allure, coupled with Marriott International’s strong base of loyal guests, will entice the affluent travelers to visit this enchanting destination, making it one of the most coveted resorts in the region.”

The Ritz-Carlton, Zanzibar will be an all-suite and villa resort with 90 luxuriously appointed spaces including over water villas, each with its own private pool and a distinct contemporary design inspired by the island’s tropical tableau and unique culture. It will boast of a distinctive dining scene with four restaurants and bars allowing The Ritz-Carlton chefs to showcase their culinary versatility and engage with guests through curated and immersive dining experiences.

Leisure facilities will include an outdoor pool, a Health Club, a Beach Club and a Kids Club. Guests will have access to a tranquil Spa with eight private Spa Suites offering individual and couple treatments as well as outdoor treatments. An intimate meeting facility will complement the resort facilities for personalized and bespoke events.

The hotel will be part of the Amber Resort complex expected to be the largest mixed use development in Africa occupying approximately 1,750 hectares of pristine Indian Ocean coastline in the north east of the island. The complex proposes to provide an integrated high end lifestyle experience with a marina, a signature golf course designed by Ernie Els, residential villas and condominiums as well as leisure and entertainment facilities including a water park, and an equestrian center.

The Ritz-Carlton brand currently operates 12 properties across Middle East and Africa and is gearing up to open hotels in Amman (Jordan), Tunis (Tunisia), Ras Al Khaimah (UAE), Sharm El Sheikh (Egypt) and three properties across Morocco – Tamuda Bay, Marrakech and Rabat. The Ritz-Carlton, Zanzibar will be a significant addition to this fast growing brand portfolio across the region.

BAHRAIN: Increasing Hotel Capacity By 4,000 Rooms

Bahrain will receive 15 new hotels, valued at $10 billion, by 2020, according to a statement from the Bahrain Economic Development Board (EDB) on Wednesday.

Brands like The One&Only, Fairmont, The Address, and Wyndham are set to mark their entry in to the Gulf country over the course of the next three years.

These hotels will add to Bahrain’s existing portfolio of over 190 hotels and resorts. This includes 18 five star hotels and 48 four star hotels. In total, the country’s hotels currently offer a capacity of 16,500 rooms.

In a separate statement, Khalid Al Rumaihi, Chief Executive of the EDB, said the new hotels were expected “to increase hotel capacity by around 4,000 rooms in the country by 2020 and fill gaps in the market.”

“These developments will both help to meet rising demand and attract new visitors to the kingdom. Bahrain showed strong growth in tourist numbers in 2016, witnessing a 6 per cent increase in the number of tourist arrivals,” he added.

Bahrain received 12.2 million people in 2016, and in 2015, the kingdom’s tourism sector accounted for 6 per cent of the total GDP, contributing revenues of $1.9 billion to its economy.

The country’s tourism market is predicted to grow at a compound annual growth rate (CAGR) of 4.8 per cent.

Following Marriott International’s announcement that they would be opening 15 new luxury properties across the region, the company’s president for the Middle East and Africa said on Wednesday that despite some oversupply concerns, he sees huge opportunity in the market.

“Whilst some of the Middle Eastern markets appear to be oversupplied, the fact of the matter is the ratio of branded rooms to population is exceptionally small,” Alex Kyriakidis, President and Managing Director of Marriott International, Middle East & Africa, said.

Kyriakidis said that Marriott would add 60,000 rooms across the region between now and 2022.

The majority of these, he said, would be located in the UAE, Saudi Arabia, and Egypt.

Regarding Saudi Arabia, Kyriakidis said “there is a pent-up demand for travel”, adding that “you have religious tourism, which has an exponential growth trajectory with the Muslim population growing around the world, in addition to domestic travel.”

“The kingdom is a huge focus for us, particularly the holy cities,” he said.

Marriott currently operates 11 hotels across the kingdom, which has a population of 31 million people, including two Ritz-Carlton properties.

In the UAE, Kyriakidis sees Marriott International diversifying its business away from the “upper upscale” brands such as Marriott, Le Meridien, Sheraton, and Westin.

“We see lots of opportunity in the select segment of the market, to compliment the upper upscale and luxury, and make Dubai more affordable, particularly for families to visit,” he said.

The select segment is a term Marriott International uses to describe its midscale offering, including brands such as Courtyard Hotels, Four Points, and Aloft Hotels.

Kyriakidis added that the intention was to “diversify our product within the UAE.”

For Egypt, the senior official noted that travel to the country had been “marred by safety and security concerns.”

Nevertheless, he said that the company is seeing “a significant uptake in travel to the country now by virtue of the fact that its currency is not dollar pegged.”

In November 2016, Egypt devalued its currency by 48 per cent in an attempt to end its economic crisis, which Kyriakidis said had “made their country considerably more affordable for tourism” and in turn stimulated “demand from around the Arab world.”

Turning his eye to the UAE’s capital, he conceded that “we’re in a tough time right now because of the oil price,” but said that Abu Dhabi is “beginning to rethink its strategy about how to generate economic activity, and clearly leisure and tourism is at the heart of that.”

“We are thinking strategically about the capital,” Kyriakidis added.

Even as the hotels market in the Middle East and globally is seeing a strong shift from luxury to mid-range, the InterContinental Hotels Group (IHG) has not stopped expanding in the luxury segment of the market, although it is still strongly focused on the midscale side of the business.

The hotels group, largely known by its Holiday Inn, InterContinental and Crowne Plaza brands, is looking to bring its boutique lifestyle luxury brand, Kimpton Hotels & Restaurants, to the region.

This time it would be a unique offering in the luxury end of the market, says Pascal Gauvin, IHG’s Chief Operating Officer for India, Middle East and Africa.

“It’s an American brand. We are now starting to export it outside of America. We would love to start with Dubai in this region,” he told Gulf News in an interview.

IHG bought the brand in 2014, and started to take the Kimpton brand outside of the US only in January this year.

It has signed for a property each in Amsterdam, which is about to open sometime this year, and Paris, Gauvin said.

“We only want to do the big capitals for this band. And of course, for this region, we want to start with most probably Dubai and then take it to all the other big cities in the region.”

Asked if Dubai would see a signing for Kimpton sometime this year, Gauvin said: “I can’t tell you when we are going to sign one in Dubai. It depends on the investors’ appetite.”

He was quick to add that IHG has already in discussions with investors to bring the brand to this market.

“We are talking to some investors already. The ones that we have started seeing are really keen on exploring possibility with the brand. People who are interested are the ones who already know the brand from the US, and they are very glad that we have started exporting the brand,” Gauvin said.

Contrary to belief by some that the luxury end of the segment might be reaching a saturation point in a market such as Dubai and the overall region, Gauvin said he was optimistic about the growth in this segment.

“Luxury will always be luxury, because by DNA, this is where this region started and so we will remain quite strong in the luxury [segment] … but maybe a different luxury than what we see today. It’s more boutique lifestyle luxury more than the large brand luxury,” he said.

IHG has another lifestyle brand, Hotel Indigo, which caters to the upper scale of the market, and reflects the neighbourhood around, as Gauvin puts it.

“But Kimpton is the other way — it’s more inward thinking. So we want to cocoon them [the guests] inside the hotel. Restaurants here will play a very important part,” he said.

Hotel Indigo, meanwhile, is under construction in two markets in the region — in Dubai and Riyadh. “IHG is planning to bring new brands to this region,” Gauvin said.

IHG has 79 existing hotels in the Middle East with 26 in the pipeline. “In three to five years, they will all be open. And that’s 47 per cent growth,” Gauvin said.

“There is a diversification taking place in the market. And that’s why we are bringing in a lot of midscale brands such as the Holiday Inn, to Dubai in particular, but in the region in general,” Gauvin said. “We were an emerging market for many years, and it’s maturing [now], especially the UAE, specifically Dubai. So it’s really time to focus on our midscale brands.”

He added that IHG would continue to expand its InterContinental and Crowne Plaza brands.

A surge in Airbnb-driven short-term bookings eating into Dubai’s hotel industry margins? Not likely as there is enough space to accommodate all of the demand — and not necessarily competing — from the various guest categories, according to findings by the consultancy PwC.

“It’s the Generation Z that is so taken up with a “shared economy”,” said Martin Berlin, Middle East Partner and Global Deals Real Estate Leader at PwC. “This is the audience that will find a stay with an Airbnb app most appealing; but this is effectively creating a user base in cities where they didn’t exist before or wasn’t fully developed.”

PwC has issued its Megatrends report on the hospitality sector, where it defines the user groups the hospitality industry should be planning for — the “silver generation”, the millennials and Generation Z. And each group has their marked preferences on where they want to make a room booking and how they want to make it.

Until now, the millennials and the Genz Z born after 2000 were clubbed together under the impression that their tastes bore close resemblances and with little differentiation. But the PwC report prefers to see some subtle differences between them.

“Although there is limited knowledge about the travel preferences of the Gen Z tourist, it is predicted that due to higher access to information and higher education levels, this travel segment will bring forth a new age of innovation within the travel and tourism industry,” the report states. While Gen Z would prefer non-traditional hotel concepts such as Airbnb, the millennials — more so those further up on their career paths — are “partial to smaller boutique brands and shared economy structures such as Airbnb”.

But the region’s hotel industry will still have a fight when it comes to retaining their hold on the business traveller. There are options opening up via short to longer term staying options offered by non-hotels for a corporate guest.

The PwC report reckons as much. “The hotel industry’s prized possession — the business traveller — is soon to be targeted by Airbnb,” it states. “Hoteliers need to take strong proactive action to retain business travellers and attract customers across all ages and demographics.

“This would require adapting their services to become more consumer-centric in order to create unique guest experiences. Hoteliers also need to invest in creating strong identities for smaller lifestyle chains rather than larger cookie-cutter brands. It is important for the hotel industry to be proactive rather than reactive when it comes to locking horns with this disrupter.”

Dubai’s developers are changing tack, with a horses-for-courses policy rather than keep committing to hotels either too heavy with luxury trappings or a bare-bones budget option. Damac has now introduced investment options on hotel apartments overlooking its Trump golf course, with prices starting from Dh395,000.

Meraas, the Dubai Government owned master-developer introduced four concepts in one go as part of its drive into developing a hospitality presence.

According to Berlin, “Dubai will still be a top attraction for the “silver” tourist, and with their preference for longer term stay options. The laws on short-stay homes have already been passed in Dubai and it’s just a matter of time before other Gulf cities come with their own versions to govern this category. It will only mean further growth opportunities.”

Even on how marketing campaigns should approach them, Gen Z are overtly dependent on connectivity while millennials want to know more — and are not immune to influence by — social media.

For Middle East hoteliers, there are lessons on marketing tactics they will need to imbibe. “The shift from the intermediaries to the influencers is one of the largest marketing shifts the travel and tourism industry has foreseen,” the report notes.

“The Gen Z and the millennial tourists are no longer swayed by travel brochures but are most likely to make decisions based on social media influence. Therefore, it is imperative for players in the travel and tourism industry to increase the importance of social media platforms in their marketing strategies.”

KENYA: Marriott International Opens Sheraton Nairobi Hurlingham

In East Africa alone the brand is set to open three more hotels later this year with the opening of Four Points by Sheraton Nairobi Airport, Four Points by Sheraton Dar es Salam and Four Points by Sheraton Arusha

Marriott International announced its first property in Kenya with the opening of Four Points by Sheraton Nairobi Hurlingham.

Owned by Kamcan Properties Limited, the hotel is strategically located in the upmarket suburb, close to the city center and within easy access from the surrounding business areas of Westlands, Kilimani and Nairobi Central as well as from the Kenyatta International Airport and the Wilson Airport.

Four Points by Sheraton Nairobi, Hurlingham is a significant addition to our fast growing portfolio in the region offering a perfect blend of stylish comfort and genuine service at an honest value, said Alex Kyriakidis, President and Managing Director, Middle East and Africa, Marriott International.

The hotel is yet another example of our conversion friendly strategy that highlights our ability to convert hotels successfully within a short period of time and have them join our system while delivering value to our partners and creating memorable experiences for our guests in exciting new destinations.

Designed for the modern traveler with an emphasis on approachable design and stylish comfort, Four Points by Sheraton Nairobi, Hurlingham features 96 spacious and modern rooms as well as food and beverage options including an all-day dining restaurant.

A rooftop restaurant with spectacular city views and a bar and lounge where guests can experience the brand’s signature Best Brews™ program featuring an array of local beers – the ideal spot to watch sports matches and unwind with friends and colleagues.

Other hotel facilities include a fitness center, a rooftop pool and 8500 square feet of flexible meeting spaces.

The hotel provides all of the brand’s defining elements including the signature Four Points bed, free bottled water in all rooms and suites, fast and free Wi-Fi throughout the hotel, and an energizing breakfast with fresh coffee that helps guests start and end the day right.

By introducing a Four Points property, we expect to attract travelers familiar with this popular global brand and everything it has to offer, said Vivek Mathur General Manager Four Points by Sheraton Nairobi Hurlingham and we are confident that the hotel will emerge as a preferred choice for travelers looking for stylish accommodation and a relaxing atmosphere whether they are on business or on leisure.

Marriott International is also currently developing a 365 room JW Marriott in Nairobi slated to open in 2020 which will substantially enhance Marriott International’s presence in the country.

Globally Four Points by Sheraton continues to experience incredible growth momentum.

In East Africa alone the brand is set to open three more hotels later this year with the opening of Four Points by Sheraton Nairobi Airport, Four Points by Sheraton Dar es Salam and Four Points by Sheraton Arusha.

Four Points is travel reinvented. With over 200 hotels in nearly 40 countries, Four Points meets the needs of the everyday traveller and offers guests exactly what they need on the road.

Four Points combines timeless style and comfort and an authentic sense of the local as well as genuine, always-approachable service, all around the world.

EGYPT: Westin Hotels & Resorts Debuts In Cairo,

Westin Hotels and Resorts (www.StarwoodHotels.com/Westin), part of Marriott International, Inc. (NASDAQ: MAR) (www.Marriott.com), today announced the opening of Egypt’s best kept secret, The Westin Cairo Golf Resort & Spa Katameya Dunes (www.Westin.com/CairoKatameyaDunes). Owned by New Cairo for Real Estate Investment Company, the resort and spa is located in the prestigious, residential community of Katameya Dunes, anchored by a 27-hole championship golf course designed by world-renowned Nick Faldo and Brian Curley. With Westin’s signature wellness initiatives offered for global travelers and local residents alike, the hotel is poised to set a new standard for well-being in Cairo.

"The global demand for wellness continues to propel Westin’s growth momentum around the world, including our debut in new markets like Doha and Dubai and our expanded presence in destinations like Spain, Germany and now Egypt,” said Brian Povinelli, Global Brand Leader, Westin Hotels & Resorts. “As the second Westin hotel to open in Egypt this year, we are thrilled to introduce the brand in Cairo and inspire a new level of well-being for our guests’ before, during and after their stay.”

“We are extremely proud to extend Westin’s global reach into Cairo,” said Alex Kyriakidis, President and Managing Director, Middle East and Africa, Marriott International “The serene setting of this resort, food and beverage offerings as well as the amenities will bring to life the brand’s commitment to guests’ well-being through a local lens.”

With 135 guestrooms and suites, the thoughtfully-designed resort and spa feels residential and intimate, yet open and airy: designed with a biophilic-focus, suggesting that a connection to nature enhances well-being. Colors found in nature inspired the sophisticated palette coupled with natural materials and patterns that add textural layers to the interior design. Each of the well-appointed guestrooms offers views of the lush landscape that surround the grounds, from verdant fairways to meandering lagoons. Taking center stage, and illustrative of the resort’s overall design, an art installation of white doves suspended from the ceiling is located in the serene and inviting lobby.

“The Westin Cairo Golf Resort & Spa Katameya Dunes provides a restorative retreat in the heart of the bustling city with genuine service, complemented with the Westin signature well-being offerings that fuel and energize our guests’ every move,” Eben Nel, General Manager, The Westin Cairo Golf Resort & spa Katameya Dunes added.

"Westin is the ideal brand for the Katameya Dunes development and we are excited to create a holistic wellbeing inspired lifestyle experience here in Cairo," said the Abou Taleb brothers, Khaled and Tarek, owners and developers of Katameya Dunes.

The Westin Cairo Golf Resort & Spa Katameya Dunes features three dining options, including a pool bar, golf club bar and Paloma – an all-day Mediterranean restaurant that features an open-kitchen in its center as well as the brand’s signature Vertical Garden, which brings the benefits of nature into the hotel’s public space. The restaurant offers variety of culinary options alongside Westin’s nutrient-rich and delicious SuperFoodsRx™ and Fresh by the Juicery menus.

With the brand’s mission to be a partner in guests’ well-being while traveling, The Westin Cairo Golf Resort & Spa Katameya Dunes features an idyllic, naturally-lit indoor plunge pool as well as a sprawling, heated outdoor pool located at the center of the resort. Additionally, the 3000 square meter Heavenly Spa by Westin boasts 10 therapy rooms and two couple suites as well as state-of-the-art facilities, including a high-tech steam room, “Rain Shower” and sauna – all designed to soothe the spirit, rejuvenate the body, and enrich the mind.

The hotel also offers the renowned RunWESTIN™ program with three- and five-mile jogging routes through the residential neighborhood, as well as a WestinWORKOUT® fitness studio with state-of-the-art exercise equipment from world-class brands in an open, airy and well-designed space.

GERMANY: Moxy Berlin Opens

Moxy Hotels, Marriott International’s experiential hotel brand, welcomes the new Moxy Berlin into the heart of the modern capital known for culture; cutting-edge museums, galleries, and nightlife. Moxy Berlin joins Moxy Frankfurt Eschborn and Moxy Munich Airport as the Moxy’s third experiential hotel in Germany, and the brand’s sixth hotel globally.

Centrally located in the city’s cultural epicentre, Ostbahnhof, the 210-room hotel is within walking distance of Berlin’s coolest bars, independent shops and late-19th-century architecture that makes the area so exciting. Its prime location also enables guests to take advantage of the city’s main transportation hubs, with buses and trams galore to any desired city destination.

“Moxy Hotels continues to revolutionise hospitality with the opening of Moxy Berlin through its contemporary, playful design, high-tech enabled environment and central location, all at an accessible price-point,” said Vicki Poulos, global brand director, Moxy Hotels. “Moxy, just like the city of Berlin, is fun, spirited and has its own bold approach to hospitality and we look forward to introducing it to fun-hunting travellers.”

Moxy Berlin will be a 24/7 spot for all things fun and impromptu. Moxy’s playful communal spaces, including its Living Rooms, game rooms and bar, come alive with a thoughtfully-crafted assemblage of spontaneous and organic happenings designed to cater to travelers and locals who like to hang-out with their friends and meet new ones, without breaking the bank. The Moxy experience is ‘no place like home,’ it’s better; a bartender greets guests with a complimentary cocktail upon arrival.

To bring Moxy Berlin to life, emerging artists from around the world are invited to participate in the brand’s #BlankCanvas global initiative and submit works, ranging from live performance art to a permanent installation, for the chance to be featured as part of the contemporary, emerging art collection at the hotel. The winning artists will be invited to create live art during the Moxy Berlin’s grand opening party.

Moxy’s fun, inclusive and youthful spirit is reflected in the combination of bold design and affordable style where communal engagement is at the centre of the experience. The interiors fuse refined and raw materials, organic and linear lines, and shared spaces. The Moxy experience kicks-off with a bright, airy and buzzing lobby. The contemporary lobby’s modern furniture invites guests to relax, pick up a book from the Moxy library, connect and catch up with friends or retreat to the gym to re-energise by punching the pink Moxy punching bag. Guests of Moxy Berlin are encouraged to take a selfie in the photo booth inspired hotel elevators, complete with props.

Moxy Berlin’s living room is the centre of activity, giving guests fun ways to work and play hard. Sealed concrete floors, walls lined with intriguing art and fun references to local culture including artistic beer jugs displayed on the walls are complemented by ambient lighting and comfortable accents of colour. The Living Room also features abundant power and USB outlets, and furiously fast and free Wi-Fi for ultimate connectivity. A high-energy yet cosy space for gatherings, special events or cocktails, the lounge plays host to eclectic upbeat music.

Located in the prime location of Ostbahnhof, the 210 contemporary guest rooms, ranging from Standard to Family size, are outfitted with sound-reducing walls, 42″ LCD flat screen televisions, free Wi-Fi, abundant USB ports, comfortable bedding and deep-seated armchairs in calming, neutral fabrics. Every bedroom makes a statement with a fun floor to ceiling art piece. The design is functional, flexible and uncluttered with simple, thoughtful touches including glass shelving and open closets. Stylish bathrooms feature complimentary Muk toiletries, bright pink hair dryers, power showers and large mirrors alongside a spacious vanity area.

Moxy’s 24/7 B&F (Beverage & Food), smart and fun self-service concept gives guests access to what they want, whenever they want it. The Moxy dining area offers lots of options for food and drink including fresh juices and a coffee bar. Guests can enjoy fresh panini sandwiches, local dishes including Spätzle and Sauerbraten and a range of healthy alternatives from salad to antipasti. An evening Crockpot entrée will be served along with a variety of cocktails, craft beers and specialty wines. The bar is full-service and the hub of activity in the lobby – it also doubles as the hotel’s physical check in (where guests are greeted with a complimentary ‘Got Moxy’ cocktail upon arrival).

Moxy Berlin has one flexible meeting room flooded with natural daylight. The meeting table itself doubles as a shuffleboard providing participants the opportunity to refresh, reenergise or get competitive, with a quick game.