Nearly 2.6 million travelers flew in and out of Ontario International Airport (ONT) in the first half of the year, an increase of 6.5% compared to the first six months of last year.
According to the Ontario International Airport Authority (OIAA), more than 2.4 million were domestic passengers while more than 148,000 were international customers, increases of 4.5% and 57%, respectively.
In June, the total number of ONT passengers was more than 477,000, an increase of 9.6% over June a year ago.
The number of domestic travelers grew 9.4% to more than 451,000. International passengers increased 12.6% to more than 26,000.
Ontario airport experienced significant growth in passenger volume during the first six months of the year as airlines initiated new services to major airports in Atlanta, Houston and San Francisco and added flights to existing routes, said Mark Thorpe, chief executive officer of the OIAA.
Air travelers can now reach 21 major domestic and international destinations via nonstop commercial service from ONT.
Due to the great work of our staff and support of our community, local control is proving successful for ONT, said Alan Wapner, OIAA President. "
The growth in commercial service is a reflection of the strong demand for air travel in the Inland Empire and the many steps we have taken to provide facilities, amenities and services that appeal to business and leisure travelers, not to mention the positive, hassle-free customer service experience which distinguishes ONT.
From January through June, cargo volume was up 3.7% to more than 364,000 tons compared to the same period last year. Cargo shipments were essentially flat in June, growing 0.7% over the same month in 2018 to nearly 63,000 tons.
Ontario International Airport (ONT) is the fastest growing airport in the United States, according to Global Traveler, a leading publication for frequent fliers.
Located in the Inland Empire, ONT is approximately 35 miles east of downtown Los Angeles in the center of Southern California.
It is a full-service airport with nonstop commercial jet service to 21 major airports in the U.S., Mexico and Taiwan, and connecting service to many domestic and international destinations. There is an average of 67 daily departures offered by nine air carriers.
The Ontario International Airport Authority (OIAA) was formed in August 2012 by a Joint Powers Agreement between the City of Ontario and the County of San Bernardino to provide overall direction for the management, operations, development and marketing of ONT for the benefit of the Southern California economy and the residents of the airport's four-county catchment area.
OIAA Commissioners are Ontario City Council Member Alan D. Wapner (President), Retired Riverside Mayor Ronald O. Loveridge (Vice President), Ontario City Council Member Jim W. Bowman (Secretary), San Bernardino County Supervisor Curt Hagman (Commissioner) and retired business executive Julia Gouw (Commissioner).
The number of passengers passing through Ontario International Airport (ONT) in Southern California has been growing significantly since it was transferred to the City of Ontario in 2015.
With the new local ownership, Ontario has brought new airlines, increased the number of flights and destinations, and added new eateries and remodeled facilities to entice travelers to use the airport located approximately 35 miles east of downtown Los Angeles.
The new ownership and investment by the City of Ontario have proved to be worthy as this past summer travel season has been the busiest travel season Ontario has ever seen in its history.
This August alone, passenger volume grew by more than 18 percent. The number of arriving and departing passengers totaled 458,029 – an increase of over 18 percent from August 2017 when ONT welcomed 387,351 travelers.
Domestic travel went up 16.2 percent from a year ago and international travel more than 82.5 percent an increase of 22,339 passengers mostly because of China Airlines’ new daily Airbus A350 service to Taiwan which began in March 2018.
Ontario Airport has welcomed Frontier Airlines’ low-cost service this year and this August saw the start of Frontier Airlines’ daily, non-stop service to Orlando.
Earlier this month, JetBlue also re-launched nonstop service to New York’s JFK Airport.
Furthermore, China Airlines’ new service to Taipei has proven to be popular amongst Asia-bound travelers wanting to avoid the traffic and lines at LAX. According to the airport, China Airlines’ load capacity is at 80 percent each way.
Ontario also recently completed multi-million upgrades of the airport’s dining and retail concessions. This investment has brought in popular dining brands to a once bland terminal such as Einstein Bros. Bagels, Wahoo’s Fish Tacos, Rock & Brews, and WPizza by Wolfgang Puck.
Like LAX with Westfield Group, Ontario Airport is also rebranding and refurbishing its concessions to provide a better and more enticing experience for travelers.
The consistent increases in passenger volume affirm what we are doing to develop Ontario into a world-class gateway and create a first-rate airport experience,said Alan Wapner, President of Ontario’s Airport Authority.
Our customers demand a smooth, hassle-free experience along with popular services and amenities, and we are dedicated to meeting their expectations.
This is only the beginning for Ontario as the airport expects these strong double-digit numbers to get even better in the months ahead with the newly-added flights and investment in upgraded traveler amenities.
Tourism Observer
Showing posts with label China Airlines. Show all posts
Showing posts with label China Airlines. Show all posts
Monday, 5 August 2019
Tuesday, 14 August 2018
TAIWAN: EVA Air Triumphs In Hong Kong And Japan
EVA Air is a Taiwanese full-service carrier that focuses purely on international routes. It was the second largest carrier serving its home market in 2017, with only China Airlines offering more seats.
EVA Air’s active passenger configured fleet currently includes A321s (22 aircraft), A330-200s (three), A330-300s (nine), and 777-300ERs (34).
It has a number of 787s on order and also operates a fleet of dedicated freighters. EVA Air owns a subsidiary operator called UNI Air which performs regional and domestic services.
It is the largest domestic operator in Taiwan, having taken on its parent airline’s domestic network. Passenger and capacity data for UNI Air is not included in this analysis since the two airlines have independent IATA codes and separate published capacity.
EVA Air passenger numbers have doubled in the past eight years.
EVA Air has enjoyed an impressive increase in passenger numbers over the past 10 years. In 2008 it welcomed 5.79 customers on its flights, but by 2017 this had increased by 110% to 12.13 million.
From 2009 to 2017 the airline’s traffic figures more than doubled. The period 2008 to 2017 saw consistent annual increases in passenger numbers ranging from 3.5% in 2011 to as high as 13.1% in 2015.
In total there were four double-digit year-on-year increases from 2008 to 2017, while the average annual growth rate for the period was 8.6%.
EVA Air hasn’t offered any domestic capacity in Taiwan since 2011, and even then it was minimal in proportion to the airline’s international network.
During the period 2008 to 2017, the number of domestic seats on offer on EVA Air services peaked at 136,800 in 2008.
An analysis of the annual passenger load factor (LF) published by EVA Air reveals a relatively stable trend in this important performance metric, with very little variation over the past 10 years.
The lowest average LF recorded during this period was 77.4% in 2009, when the global economic recession was at it height. The peak LF was 80.8% in 2015.
The variation between the peak and lowest load factors from 2008 to 2017 was subsequently a marginal 3.4 percentage points, indicating that the airline managed its capacity effectively during this time.
The average capacity on EVA Air flights increased from 257 seats in 2008 to 261 in 2017, although there were numerous peaks and troughs along the way.
During this period, the average capacity grew from 148 seats to 184 on the airline’s narrow-body operated services, and from 284 seats to 321 on wide-body flights.
The increase in narrow-body capacity was a result of replacing smaller types like the MD-90 with larger A321s.
One of the most significant developments in the carrier’s wide-body fleet has been the phasing out of its 747-400s, with these aircraft being replaced by additional A330-300s and 777-300ERs.
Wide-body aircraft still operate the majority of EVA Air’s available seats, although the proportion of total capacity they provide has dropped from 89% in 2008 to 80% in 2017.
57 airports hosted EVA Air services during the week commencing 31 July. Only four of these are in Taiwan: Taipei Taoyuan, Taipei Songshan, Kaohsiung and Taichung.
Taoyuan is by far the biggest operating base, accounting for 43% of the airline’s departing seats and offering connections to 47 destinations in peak S18.
EVA Air will only operate nine routes from Kaohsiung, five from Songshan and two from Taichung during the week commencing 31 July.
The highest capacity route in the EVA Air network this summer is its link from Taoyuan to Hong Kong,which will see 60 weekly flights offering nearly 14,000 one-way seats.
Daily frequencies on this airport pair vary between eight and nine. In total 10 of the top 12 routes link Taiwan with other destinations in Asia Pacific.
The only destinations outside of the region to feature among the top 12 routes are both in the US with San Francisco claiming fourth spot and Los Angeles hot on its heels in fifth place.
Japan is the destination country represented most frequently among the top-ranked routes this summer, with two connections to Tokyo and one to Osaka Kansai.
The Taipei – Tokyo city pair is represented twice among the top 12 routes, with connections from Taoyuan to Tokyo Narita and from Songshan to Tokyo Haneda.
Taoyuan is the departure airport for the carrier’s 11 biggest routes, with Songshan the only other Taiwanese airport managing to break its monopoly, making it into 12th place with its Tokyo connection.
Eight of EVA Air’s top-ranked routes have experienced an increase in weekly capacity in S18 compared to the equivalent period last year.
The strongest growth has taken place on the links from Taoyuan to San Franciscoa 47% increase in seats, Narita 25% and Kansai 24%.
The Californian connection, has seen a third daily service added, increasing the total weekly flights by 50%, while the two Japanese routes have remained at the same frequencies, but have seen a boost in seat numbers due to the use of more wide-body aircraft.
Three of the top 12 routes have experienced a drop in seat numbers, with the largest decline coming on the Taoyuan – Shanghai Pudong sector, where weekly capacity is down 6.2% compared to peak S17.
The airline has cut two routes from Taiwan since S17, with links from Taoyuan to Asahikawa in Japan and Surabaya in Indonesia missing from this summer’s peak schedule, although the former does appear to be returning for a short period between September and October.
Four routes have been added since last July, including a long-haul link from Taoyuan to Vienna.
Schedules show that EVA Air will serve 17 countries direct from its home market in during the week commencing 31 July.
Japan is the largest destination with more than 30,000 one-way seats on offer to nine Japanese airports. The airline only serves four countries directly outside of the Asia Pacific region: Canada and the US in North America, and Austria and France in Europe.
The US is the largest extra-regional destination country in its network in S18. It should be noted that EVA Air also offers indirect itineraries from London Heathrow, Amsterdam and Vienna to Taoyuan via Bangkok Suvarnabhumi.
EVA Air’s route map for the week commencing 31 July shows the high concentration of destinations served within the Asia Pacific region.
About 79% of the airline’s weekly capacity from Taiwan will serve Asia Pacific routes in peak S18. It also offers direct links to Canada and the US in North America, as well as to Austria and France in Europe.
It provides indirect flights to Taiwan from the UK and the Netherlands via Bangkok Suvarnabhumi.
Tourism Observer
EVA Air’s active passenger configured fleet currently includes A321s (22 aircraft), A330-200s (three), A330-300s (nine), and 777-300ERs (34).
It has a number of 787s on order and also operates a fleet of dedicated freighters. EVA Air owns a subsidiary operator called UNI Air which performs regional and domestic services.
It is the largest domestic operator in Taiwan, having taken on its parent airline’s domestic network. Passenger and capacity data for UNI Air is not included in this analysis since the two airlines have independent IATA codes and separate published capacity.
EVA Air passenger numbers have doubled in the past eight years.
EVA Air has enjoyed an impressive increase in passenger numbers over the past 10 years. In 2008 it welcomed 5.79 customers on its flights, but by 2017 this had increased by 110% to 12.13 million.
From 2009 to 2017 the airline’s traffic figures more than doubled. The period 2008 to 2017 saw consistent annual increases in passenger numbers ranging from 3.5% in 2011 to as high as 13.1% in 2015.
In total there were four double-digit year-on-year increases from 2008 to 2017, while the average annual growth rate for the period was 8.6%.
EVA Air hasn’t offered any domestic capacity in Taiwan since 2011, and even then it was minimal in proportion to the airline’s international network.
During the period 2008 to 2017, the number of domestic seats on offer on EVA Air services peaked at 136,800 in 2008.
An analysis of the annual passenger load factor (LF) published by EVA Air reveals a relatively stable trend in this important performance metric, with very little variation over the past 10 years.
The lowest average LF recorded during this period was 77.4% in 2009, when the global economic recession was at it height. The peak LF was 80.8% in 2015.
The variation between the peak and lowest load factors from 2008 to 2017 was subsequently a marginal 3.4 percentage points, indicating that the airline managed its capacity effectively during this time.
The average capacity on EVA Air flights increased from 257 seats in 2008 to 261 in 2017, although there were numerous peaks and troughs along the way.
During this period, the average capacity grew from 148 seats to 184 on the airline’s narrow-body operated services, and from 284 seats to 321 on wide-body flights.
The increase in narrow-body capacity was a result of replacing smaller types like the MD-90 with larger A321s.
One of the most significant developments in the carrier’s wide-body fleet has been the phasing out of its 747-400s, with these aircraft being replaced by additional A330-300s and 777-300ERs.
Wide-body aircraft still operate the majority of EVA Air’s available seats, although the proportion of total capacity they provide has dropped from 89% in 2008 to 80% in 2017.
57 airports hosted EVA Air services during the week commencing 31 July. Only four of these are in Taiwan: Taipei Taoyuan, Taipei Songshan, Kaohsiung and Taichung.
Taoyuan is by far the biggest operating base, accounting for 43% of the airline’s departing seats and offering connections to 47 destinations in peak S18.
EVA Air will only operate nine routes from Kaohsiung, five from Songshan and two from Taichung during the week commencing 31 July.
The highest capacity route in the EVA Air network this summer is its link from Taoyuan to Hong Kong,which will see 60 weekly flights offering nearly 14,000 one-way seats.
Daily frequencies on this airport pair vary between eight and nine. In total 10 of the top 12 routes link Taiwan with other destinations in Asia Pacific.
The only destinations outside of the region to feature among the top 12 routes are both in the US with San Francisco claiming fourth spot and Los Angeles hot on its heels in fifth place.
Japan is the destination country represented most frequently among the top-ranked routes this summer, with two connections to Tokyo and one to Osaka Kansai.
The Taipei – Tokyo city pair is represented twice among the top 12 routes, with connections from Taoyuan to Tokyo Narita and from Songshan to Tokyo Haneda.
Taoyuan is the departure airport for the carrier’s 11 biggest routes, with Songshan the only other Taiwanese airport managing to break its monopoly, making it into 12th place with its Tokyo connection.
Eight of EVA Air’s top-ranked routes have experienced an increase in weekly capacity in S18 compared to the equivalent period last year.
The strongest growth has taken place on the links from Taoyuan to San Franciscoa 47% increase in seats, Narita 25% and Kansai 24%.
The Californian connection, has seen a third daily service added, increasing the total weekly flights by 50%, while the two Japanese routes have remained at the same frequencies, but have seen a boost in seat numbers due to the use of more wide-body aircraft.
Three of the top 12 routes have experienced a drop in seat numbers, with the largest decline coming on the Taoyuan – Shanghai Pudong sector, where weekly capacity is down 6.2% compared to peak S17.
The airline has cut two routes from Taiwan since S17, with links from Taoyuan to Asahikawa in Japan and Surabaya in Indonesia missing from this summer’s peak schedule, although the former does appear to be returning for a short period between September and October.
Four routes have been added since last July, including a long-haul link from Taoyuan to Vienna.
Schedules show that EVA Air will serve 17 countries direct from its home market in during the week commencing 31 July.
Japan is the largest destination with more than 30,000 one-way seats on offer to nine Japanese airports. The airline only serves four countries directly outside of the Asia Pacific region: Canada and the US in North America, and Austria and France in Europe.
The US is the largest extra-regional destination country in its network in S18. It should be noted that EVA Air also offers indirect itineraries from London Heathrow, Amsterdam and Vienna to Taoyuan via Bangkok Suvarnabhumi.
EVA Air’s route map for the week commencing 31 July shows the high concentration of destinations served within the Asia Pacific region.
About 79% of the airline’s weekly capacity from Taiwan will serve Asia Pacific routes in peak S18. It also offers direct links to Canada and the US in North America, as well as to Austria and France in Europe.
It provides indirect flights to Taiwan from the UK and the Netherlands via Bangkok Suvarnabhumi.
Tourism Observer
TAIWAN: EVA Air To Feed North America Network
Regional Asia growth does not receive the attention that intercontinental long haul growth does, but regional expansion provides the foundation connections for an expanded range of long haul flights.
In Jul-2018 Eva Air inaugurated service to Chiang Mai, its 12th Southeast Asia destination. EVA Air disclosed that it is planning for its 13th and 14th destinations – Penang and Yangon. EVA Air may also fly to India.
Taiwan's Go South policy encourages the economy, transportation and tourism included to do more business in Southeast Asia in order to differentiate away from Northeast Asia and reduce reliance on mainland China.
The new destinations will also help fuel EVA's North America network, which accounts for approximately half of the airline's system-wide flying. Half of EVA's North American passengers connect beyond Taipei, mostly to Southeast Asia.
New destinations, especially those that few other competitors serve, add uniqueness. Rapid trans Pacific growth in recent years has necessitated a greater number of unique city pair combinations.
Cathay Pacific's regional arm Cathay Dragon is adding service to two Southeast Asian destinations not yet served by another Northeast Asian airline.
EVA Air is considering service to Penang and Yangon.
EVA Air studying India, dependent on aeropolitical instruments.
Taiwan is encouraging tourism and visitor growth in Southeast Asia in order to differentiate away from Northeast Asia, especially from mainland China.
Southeast Asian destination growth important for EVA Air to feed its North American network.
Taiwan is pursuing Southeast Asia tourism growth.
The new destinations, if launched, would further Taiwan's aim to grow tourism from Southeast Asia and reduce dependence on Northeast Asia.
Approximately two thirds of Taiwan's visitor arrivals are from Northeast Asia. This includes mainland China, with a 25% share of all arrivals, and Japan at 18%.
Taiwan's quest for Southeast Asia growth is partially out of opportunity, but also as a hedge should the uncertain mainland China market dip – which has occurred over the years, with significant impact on Taiwan tourism.
Taiwan visitor arrivals by market: 2017
Taiwan receives a larger share of visitors from the US before any Southeast Asia market. Taiwan's largest Southeast Asian source markets are Malaysia (5%), Singapore (4%), Philippines (3%) and Indonesia (2%).
Singapore has only a 1ppt difference from Malaysia, despite Singapore's much smaller size.
This is partially the result of LCC competition between Singapore and Taiwan with Scoot and Jetstar as well as ample full service airline capacity, as EVA Air and China Airlines use widebodies to feed their North American networks.
EVA Air has not served Penang. Penang would be a new passenger destination for EVA Air. The airline has freighter services to Penang, while China Airlines has freighter services as well as a daily 737-800 passenger service.
China Southern has twice daily Airbus narrowbody flights to Guangzhou, which connect with its North American network (albeit limited).
Penang International Airport international seat capacity by airline: week commencing 02-Jul-2018
The main competition is from Cathay Dragon, which has twice daily flights on narrowbody and widebody aircraft. Cathay Dragon's sister airline Cathay Pacific has a larger North America network but also links Penang to the rest of Northeast Asia.
No other Northeast Asian airline serves Penang with passenger service (Korean Air has freighter service). Cathay Dragon is the fourth largest international operator at Penang. 17% of Penang's international capacity is to Northeast Asia.
Penang International Airport international seat capacity by region: week commencing 02-Jul-2018
EVA Air briefly served Yangon. Yangon represents a service resumption for EVA Air, if launched. EVA Air was one of a number of airlines to launch service to Yangon after political change and an impending opening-up for business.
EVA Air entered Yangon with other Northeast Asian airlines, including ANA and what is today Cathay Dragon, both of which are able to link Yangon with their large North American networks.
EVA Air served Yangon for eight months from Oct-2012 to May-2013. Taiwan was initially a smaller business partner for Myanmar and EVA Air operated at lower frequency than Cathay Dragon. ANA also had low frequency, but operated a premium aircraft while Japan had larger business ties.
Yangon has far more Northeast Asian competition than Penang. Also, Gulf airlines are more present in Yangon. One-stop flights from Yangon to North America can be longer than transiting through a Northeast Asian hub, but fares can be low.
Gulf airlines tend to be more present in the Southeast Asia-East Coast North America market, which represents a smaller detour compared to Northeast Asia-West Coast North America.
Unlike service on Penang, the North American heavyweights ANA and Korean Air serve Yangon. Two mainland Chinese airlines – Air China and China Southern – link Yangon with their main hubs. China Eastern serves Yangon from Kunming and not Shanghai, the hub for its North American network.
Northeast Asia represents 19% of Yangon's international seats, which is a share not much higher than the 17% that Northeast Asia represents at Penang.
Yangon Mingaladon International Airport international seat capacity by region: week commencing 02-Jul-2018
India's high volumes but low yields are challenging. EVA Air has also said that it is considering service to India but would have to assess aeropolitical instruments.
Taiwan and India amended their air service agreement in 2016, with reports stating that each side was permitted 14 weekly passenger flights. The only passenger services are two weekly flights from China Airlines on the Taipei-Delhi route. This low frequency does not suggest a large unserved market.
Northeast Asian airlines have a number of challenges growing in India. Local demand is typically very small due to limited business, tourism and VFR markets – unlike in Southeast Asia.
Flights from Northeast Asian hubs to India can between five and nine hours – a long time to sustain a flight on mostly connecting traffic with little O&D traffic.
Gulf airlines do this across their network, but their market is connecting traffic, whereas Northeast Asian airlines are structured more towards a balance between O&D and connecting traffic.
The high cost of Northeast Asia-India flights is especially limiting to ANA and JAL, which are historically Northeast Asia-North America connecting airlines but have the highest cost bases in Asia.
The distance between India and Northeast Asian hubs requires a widebody aircraft to be used in most instances. Next generation narrowbodies (A321LR, 737 MAX) will only open so many markets in Northeast Asia-India.
This limits the opportunity to link thinner markets and offer high frequency, or trade three weekly widebody flights with a daily narrowbody traffic rights permitting; some are based on frequency and others on seats/units of capacity.
Southeast Asia growth fuels North America expansion. New Asian destinations will help EVA's North America network. North America accounts for 48% of EVA's ASKs, and more when the regional Asia capacity that exists largely to feed North American flying is taken into account.
An expanded Asia network can help EVA Air grow in North America while also improving the existing network.
As one-stop trans Pacific competition increases, EVA Air needs more differentiation.
EVA Air ASKs by region: Week commencing 02-Jul-2018
Should EVA Air add Penang and Yangon, it will have 14 destinations in Southeast Asia from its main hub.
In 2017, with 11 markets, EVA served the same number of Southeast Asian destinations as China Eastern did from its hub. This considers only destinations served, and not frequency, capacity or connectivity.
EVA will have much more differentiation than ANA, and come up to Korean Air. Penang and Yangon, besides being new destinations, bring more uniqueness to EVA's network.
In comparison, all of ANA's Southeast Asian destinations are served by three or more airlines in this benchmark study of leading trans Pacific operators with Southeast Asian connections.
EVA Air's additions of Penang and Yangon also reduce the dominance of competitors. Exceptions are Cathay Pacific and Cathay Dragon, which have added service to two destinations – Davao and Medan – not served by any other Northeast Asian airline.
Potential for the connectivity upside is still largely unrecognised. Yet for all the changes, there is still far more growth to be unlocked with improvements in narrowbody aircraft technology, slots, traffic rights and government transparency.
The inevitable focus on China market growth tends to disguise the great potential for growth of southeast and south Asian transfer markets over north Asia.
The large distances across the Pacific make direct services operationally difficult and often uneconomical, but as economies grow and trade links with north America expand, traffic flowing along the linkages made possible by connecting services will only increase.
Tourism Observer
In Jul-2018 Eva Air inaugurated service to Chiang Mai, its 12th Southeast Asia destination. EVA Air disclosed that it is planning for its 13th and 14th destinations – Penang and Yangon. EVA Air may also fly to India.
Taiwan's Go South policy encourages the economy, transportation and tourism included to do more business in Southeast Asia in order to differentiate away from Northeast Asia and reduce reliance on mainland China.
The new destinations will also help fuel EVA's North America network, which accounts for approximately half of the airline's system-wide flying. Half of EVA's North American passengers connect beyond Taipei, mostly to Southeast Asia.
New destinations, especially those that few other competitors serve, add uniqueness. Rapid trans Pacific growth in recent years has necessitated a greater number of unique city pair combinations.
Cathay Pacific's regional arm Cathay Dragon is adding service to two Southeast Asian destinations not yet served by another Northeast Asian airline.
EVA Air is considering service to Penang and Yangon.
EVA Air studying India, dependent on aeropolitical instruments.
Taiwan is encouraging tourism and visitor growth in Southeast Asia in order to differentiate away from Northeast Asia, especially from mainland China.
Southeast Asian destination growth important for EVA Air to feed its North American network.
Taiwan is pursuing Southeast Asia tourism growth.
The new destinations, if launched, would further Taiwan's aim to grow tourism from Southeast Asia and reduce dependence on Northeast Asia.
Approximately two thirds of Taiwan's visitor arrivals are from Northeast Asia. This includes mainland China, with a 25% share of all arrivals, and Japan at 18%.
Taiwan's quest for Southeast Asia growth is partially out of opportunity, but also as a hedge should the uncertain mainland China market dip – which has occurred over the years, with significant impact on Taiwan tourism.
Taiwan visitor arrivals by market: 2017
Taiwan receives a larger share of visitors from the US before any Southeast Asia market. Taiwan's largest Southeast Asian source markets are Malaysia (5%), Singapore (4%), Philippines (3%) and Indonesia (2%).
Singapore has only a 1ppt difference from Malaysia, despite Singapore's much smaller size.
This is partially the result of LCC competition between Singapore and Taiwan with Scoot and Jetstar as well as ample full service airline capacity, as EVA Air and China Airlines use widebodies to feed their North American networks.
EVA Air has not served Penang. Penang would be a new passenger destination for EVA Air. The airline has freighter services to Penang, while China Airlines has freighter services as well as a daily 737-800 passenger service.
China Southern has twice daily Airbus narrowbody flights to Guangzhou, which connect with its North American network (albeit limited).
Penang International Airport international seat capacity by airline: week commencing 02-Jul-2018
The main competition is from Cathay Dragon, which has twice daily flights on narrowbody and widebody aircraft. Cathay Dragon's sister airline Cathay Pacific has a larger North America network but also links Penang to the rest of Northeast Asia.
No other Northeast Asian airline serves Penang with passenger service (Korean Air has freighter service). Cathay Dragon is the fourth largest international operator at Penang. 17% of Penang's international capacity is to Northeast Asia.
Penang International Airport international seat capacity by region: week commencing 02-Jul-2018
EVA Air briefly served Yangon. Yangon represents a service resumption for EVA Air, if launched. EVA Air was one of a number of airlines to launch service to Yangon after political change and an impending opening-up for business.
EVA Air entered Yangon with other Northeast Asian airlines, including ANA and what is today Cathay Dragon, both of which are able to link Yangon with their large North American networks.
EVA Air served Yangon for eight months from Oct-2012 to May-2013. Taiwan was initially a smaller business partner for Myanmar and EVA Air operated at lower frequency than Cathay Dragon. ANA also had low frequency, but operated a premium aircraft while Japan had larger business ties.
Yangon has far more Northeast Asian competition than Penang. Also, Gulf airlines are more present in Yangon. One-stop flights from Yangon to North America can be longer than transiting through a Northeast Asian hub, but fares can be low.
Gulf airlines tend to be more present in the Southeast Asia-East Coast North America market, which represents a smaller detour compared to Northeast Asia-West Coast North America.
Unlike service on Penang, the North American heavyweights ANA and Korean Air serve Yangon. Two mainland Chinese airlines – Air China and China Southern – link Yangon with their main hubs. China Eastern serves Yangon from Kunming and not Shanghai, the hub for its North American network.
Northeast Asia represents 19% of Yangon's international seats, which is a share not much higher than the 17% that Northeast Asia represents at Penang.
Yangon Mingaladon International Airport international seat capacity by region: week commencing 02-Jul-2018
India's high volumes but low yields are challenging. EVA Air has also said that it is considering service to India but would have to assess aeropolitical instruments.
Taiwan and India amended their air service agreement in 2016, with reports stating that each side was permitted 14 weekly passenger flights. The only passenger services are two weekly flights from China Airlines on the Taipei-Delhi route. This low frequency does not suggest a large unserved market.
Northeast Asian airlines have a number of challenges growing in India. Local demand is typically very small due to limited business, tourism and VFR markets – unlike in Southeast Asia.
Flights from Northeast Asian hubs to India can between five and nine hours – a long time to sustain a flight on mostly connecting traffic with little O&D traffic.
Gulf airlines do this across their network, but their market is connecting traffic, whereas Northeast Asian airlines are structured more towards a balance between O&D and connecting traffic.
The high cost of Northeast Asia-India flights is especially limiting to ANA and JAL, which are historically Northeast Asia-North America connecting airlines but have the highest cost bases in Asia.
The distance between India and Northeast Asian hubs requires a widebody aircraft to be used in most instances. Next generation narrowbodies (A321LR, 737 MAX) will only open so many markets in Northeast Asia-India.
This limits the opportunity to link thinner markets and offer high frequency, or trade three weekly widebody flights with a daily narrowbody traffic rights permitting; some are based on frequency and others on seats/units of capacity.
Southeast Asia growth fuels North America expansion. New Asian destinations will help EVA's North America network. North America accounts for 48% of EVA's ASKs, and more when the regional Asia capacity that exists largely to feed North American flying is taken into account.
An expanded Asia network can help EVA Air grow in North America while also improving the existing network.
As one-stop trans Pacific competition increases, EVA Air needs more differentiation.
EVA Air ASKs by region: Week commencing 02-Jul-2018
Should EVA Air add Penang and Yangon, it will have 14 destinations in Southeast Asia from its main hub.
In 2017, with 11 markets, EVA served the same number of Southeast Asian destinations as China Eastern did from its hub. This considers only destinations served, and not frequency, capacity or connectivity.
EVA will have much more differentiation than ANA, and come up to Korean Air. Penang and Yangon, besides being new destinations, bring more uniqueness to EVA's network.
In comparison, all of ANA's Southeast Asian destinations are served by three or more airlines in this benchmark study of leading trans Pacific operators with Southeast Asian connections.
EVA Air's additions of Penang and Yangon also reduce the dominance of competitors. Exceptions are Cathay Pacific and Cathay Dragon, which have added service to two destinations – Davao and Medan – not served by any other Northeast Asian airline.
Potential for the connectivity upside is still largely unrecognised. Yet for all the changes, there is still far more growth to be unlocked with improvements in narrowbody aircraft technology, slots, traffic rights and government transparency.
The inevitable focus on China market growth tends to disguise the great potential for growth of southeast and south Asian transfer markets over north Asia.
The large distances across the Pacific make direct services operationally difficult and often uneconomical, but as economies grow and trade links with north America expand, traffic flowing along the linkages made possible by connecting services will only increase.
Tourism Observer
Sunday, 27 August 2017
CHINA: Chinese Tourists Avoid Europe After Violent Attacks By Islamists
A string of violent attacks in western Europe scared Chinese tourists, a fast-growing segment of the travel industry.
The number of mainland tourists travelling to Europe was up 32 per cent to 4.78 million in 2015, with growth strongest among those heading to Germany and France. But that was before the terrorist attacks in Paris on November 13, when at least 130 people were killed and many more wounded.
Since then, Chinese interest in France, in particular, has been declining. France issued just 320,000 visas in China in the first six months of this year, a drop of 15 per cent from the same time in 2015, according to the French embassy in Beijing.
Even more mainland tourists will be deterred from European destinations by the killings in Nice on July 14, the Munich shooting last week and the knife attack in Normandy this week, analysts and travel agents say.
Leading mainland travel agency Ctrip.com said more travellers were shifting their sights to other parts of the continent.
Since the terrorist attack in Paris last year, many tourists have looked to Eastern European destinations such as Hungary and the Czech Republic or Northern European countries such as Finland and Sweden, the company said.
Partly as a result, tour packages to France were now 1,000 yuan (HK$1,160) to 2,000 yuan cheaper, Ctrip said.
A manager with another big online travel agency said turnover at his business for European routes doubled in 2015 but had since ground to a halt.
He said his firm’s overall business was fine because it offered trips to 150 countries but the violence could rattle the confidence of many mainland tourists, dealing a fatal blow to smaller agencies specialising in Europe.
Shenzhen office worker Qin Danfeng said she would have cancelled her trip to Germany if she could have got a refund on her booking.
She said anxieties about the trip took some of the shine off the holiday.
My parents told me not to talk to strangers and they chatted to me on WeChat every day to make sure that I was safe, Qin aid.
Sun Huili, a Shanghai primary school teacher who returned home on Sunday from her 10-day trip to the Czech Republic and Austria, said she went to France, Italy and Switzerland last summer with 10 of her friends, but only one wanted to go to Europe with her this year.
They said they were concerned about their safety because so many terrorist attacks have happened in recent months, she said. Some didn’t go anywhere this summer, and some chose other destinations like Australia.
Last year a record 120 million mainlanders headed overseas, with the number going to Germany up 70 per cent, Italy 41 per cent and France 48 per cent, according to Neil Wang, greater China president of consulting firm Frost & Sullivan.
But that momentum is reversing rapidly. As a result of the series of violent attacks in France, we expect that there will be a dramatic slide in mainland tourists there this year, he said.
But thanks to Brexit and the fall in value of the pound, the number of mainland tourists heading to Britain was expected to be up by half propelling it ahead of France and Italy in popularity among mainland travellers, Wang said
The number of mainland tourists travelling to Europe was up 32 per cent to 4.78 million in 2015, with growth strongest among those heading to Germany and France. But that was before the terrorist attacks in Paris on November 13, when at least 130 people were killed and many more wounded.
Since then, Chinese interest in France, in particular, has been declining. France issued just 320,000 visas in China in the first six months of this year, a drop of 15 per cent from the same time in 2015, according to the French embassy in Beijing.
Even more mainland tourists will be deterred from European destinations by the killings in Nice on July 14, the Munich shooting last week and the knife attack in Normandy this week, analysts and travel agents say.
Leading mainland travel agency Ctrip.com said more travellers were shifting their sights to other parts of the continent.
Since the terrorist attack in Paris last year, many tourists have looked to Eastern European destinations such as Hungary and the Czech Republic or Northern European countries such as Finland and Sweden, the company said.
Partly as a result, tour packages to France were now 1,000 yuan (HK$1,160) to 2,000 yuan cheaper, Ctrip said.
A manager with another big online travel agency said turnover at his business for European routes doubled in 2015 but had since ground to a halt.
He said his firm’s overall business was fine because it offered trips to 150 countries but the violence could rattle the confidence of many mainland tourists, dealing a fatal blow to smaller agencies specialising in Europe.
Shenzhen office worker Qin Danfeng said she would have cancelled her trip to Germany if she could have got a refund on her booking.
She said anxieties about the trip took some of the shine off the holiday.
My parents told me not to talk to strangers and they chatted to me on WeChat every day to make sure that I was safe, Qin aid.
Sun Huili, a Shanghai primary school teacher who returned home on Sunday from her 10-day trip to the Czech Republic and Austria, said she went to France, Italy and Switzerland last summer with 10 of her friends, but only one wanted to go to Europe with her this year.
They said they were concerned about their safety because so many terrorist attacks have happened in recent months, she said. Some didn’t go anywhere this summer, and some chose other destinations like Australia.
Last year a record 120 million mainlanders headed overseas, with the number going to Germany up 70 per cent, Italy 41 per cent and France 48 per cent, according to Neil Wang, greater China president of consulting firm Frost & Sullivan.
But that momentum is reversing rapidly. As a result of the series of violent attacks in France, we expect that there will be a dramatic slide in mainland tourists there this year, he said.
But thanks to Brexit and the fall in value of the pound, the number of mainland tourists heading to Britain was expected to be up by half propelling it ahead of France and Italy in popularity among mainland travellers, Wang said
CHINA: Why Do Foreign Visitors Ignore China? Yet More Chinese Are Touring The World
Visitors from China may have become the biggest contributors to the global tourism market, but the Asian giant with a 5,000-year history apparently is not that attractive to foreign travellers.
The number of inbound tourists grew at an average annual rate of just 1 per cent between 2005 and 2015 – and eight out of 10 of those were from Hong Kong, Macau and Taiwan, according to a report by a Beijing think tank.
The rate trails that of both developed countries and other emerging economies, the Centre for China and Globalisation (CCG) report said. It’s also far behind the average for the Asia-Pacific region, which saw inbound tourist traffic grow by more than 80 per cent in that period.
The National Tourism Administration has blamed the global financial crisis for visitors staying away in the past decade, but last week said the market had entered a new era of steady growth.
It posted a trade surplus of US$10.2 billion in tourism revenue for 2016 – meaning inbound spending exceeded outbound spending.
But those figures are less convincing without visitor revenue from Hong Kong, Macau and Taiwan.
Excluding visitors from those three places, the researchers found that, based on official data, Chinese tourists made 30 million more trips abroad than foreigners made to China in 2015. Those numbers remained largely unchanged last year.
Take away the three areas, and there was a big number of foreign tourists who were actually Chinese nationals living abroad. So the number of foreign visitors was really small, which is inconsistent with China’s growth in general.
More than 60 per cent of foreign tourists visiting mainland China are from Asia – mainly from South Korea and Japan, the report said.
Beijing-based tourism researcher Liu Simin said the appreciation of the yuan before 2016 had affected the market, but it was also struggling to compete with well-established holiday spots in Asia.
Popular tourist destinations in Asia such as Thailand provide better service and are often better advertised.
Foreigners may have put off travelling to China because of its reputation for polluted air and food safety problems.
Visitors are afraid of three things: the air pollution, the water pollution and the food.
Other Asian countries might be more appealing travel destinations for foreigners,Japan for example, has the reputation of being cool. When people think of Japan, they think of hi-tech, and Korea too. China seems more foreign, more scary.
Foreigners tend not to think of China as a holiday destination. China has always been reported as being dirty, polluted, not very nice people, suspicious foods, language problems.
Because of internet restrictions, viz. a lack of advertising, China doesn’t get the coverage like other Southeast Asian countries and therefore potential visitors continue to believe that China is only about the bad and the only tourist attraction is the Great Wall.
Visa policies are another a barrier. Although visa-free transit stays have been introduced in some cities, and Hainan Island offers tourist visas on arrival, strict policies otherwise apply.
China also had the world’s lowest percentage of foreign students. Of its 35 million university students, some 200,000 or less than 1 per cent were foreign. The number of long-term foreign residents, including students, was also low at about 800,000.
If there are not so many expats there are not so many people going to visit them, or sending kids to study in China.
Meanwhile, many local travel agents were focused on outbound services as the growing middle class head overseas in greater numbers.
All the agents need to do is send people to these places, whereas it takes a lot more money and effort and earns less to receive foreign tourists.
But some in the industry are trying to lure more foreign tourist dollars. Ctrip, China’s largest online travel agency, recently teamed up with the Confucius Institute Headquarters, a government organisation providing language and cultural teaching services in foreign countries to generate more interest from overseas.
Zhu Lei, who heads strategic cooperation at Ctrip’s international business unit, said China should be attracting more foreigners because of its rich history and culture, but also for other reasons including its steady currency and visa-free transit stays in some cities.
He said Beijing’s belt and road trade plan was also a chance to attract more foreign tourists. Guided by that initiative, local governments are now targeting Russia, eastern and central Europe and South Asia for inbound tourism, Zhu said.These regions will be the source of more visitors to China.
About 133 million tourists will make outbound trips by the end of 2016, according to the report released by the China Tourism Academy and the financial services company UnionPay International.
The figure would mark an 11.5 per cent rise on 2015.
Hong Kong, Macau and Taiwan remain the top choices for mainland tourists, according to the report.They are followed by Thailand, South Korea and Japan.
Eastern Europe, South America, and Central Asia are set to become popular outbound destinations for Chinese travellers in the coming years, the report said.
Chinese tourists are increasingly getting involved in leisure activities and learning about local lifestyles when travelling overseas rather than just shopping, according to the report.
Chinese tourists spent US$104.5 billion overseas last year, up 16.6 per cent on 2014, and a growing number of foreign countries are relaxing their visa requirements for Chinese tourists to tap their purchasing power.
A survey conducted by HSBC last month has also suggested that there is huge growth potential catering for Chinese tourists overseas.
HSBC estimates that the number of outbound trips from China will double over the next 10 years.
While more than two-thirds of the panel respondents were passport holders, far fewer have made trips abroad. It seems we are just at the beginning, said Erwan Rambourg, a head of consumer and retail research at HSBC.
Some 2,000 people aged 18 to 34 with household income exceeding 120,000 yuan (HK$139,000) a year took part in the poll last month.
Tourism Observer
The number of inbound tourists grew at an average annual rate of just 1 per cent between 2005 and 2015 – and eight out of 10 of those were from Hong Kong, Macau and Taiwan, according to a report by a Beijing think tank.
The rate trails that of both developed countries and other emerging economies, the Centre for China and Globalisation (CCG) report said. It’s also far behind the average for the Asia-Pacific region, which saw inbound tourist traffic grow by more than 80 per cent in that period.
The National Tourism Administration has blamed the global financial crisis for visitors staying away in the past decade, but last week said the market had entered a new era of steady growth.
It posted a trade surplus of US$10.2 billion in tourism revenue for 2016 – meaning inbound spending exceeded outbound spending.
But those figures are less convincing without visitor revenue from Hong Kong, Macau and Taiwan.
Excluding visitors from those three places, the researchers found that, based on official data, Chinese tourists made 30 million more trips abroad than foreigners made to China in 2015. Those numbers remained largely unchanged last year.
Take away the three areas, and there was a big number of foreign tourists who were actually Chinese nationals living abroad. So the number of foreign visitors was really small, which is inconsistent with China’s growth in general.
More than 60 per cent of foreign tourists visiting mainland China are from Asia – mainly from South Korea and Japan, the report said.
Beijing-based tourism researcher Liu Simin said the appreciation of the yuan before 2016 had affected the market, but it was also struggling to compete with well-established holiday spots in Asia.
Popular tourist destinations in Asia such as Thailand provide better service and are often better advertised.
Foreigners may have put off travelling to China because of its reputation for polluted air and food safety problems.
Visitors are afraid of three things: the air pollution, the water pollution and the food.
Other Asian countries might be more appealing travel destinations for foreigners,Japan for example, has the reputation of being cool. When people think of Japan, they think of hi-tech, and Korea too. China seems more foreign, more scary.
Foreigners tend not to think of China as a holiday destination. China has always been reported as being dirty, polluted, not very nice people, suspicious foods, language problems.
Because of internet restrictions, viz. a lack of advertising, China doesn’t get the coverage like other Southeast Asian countries and therefore potential visitors continue to believe that China is only about the bad and the only tourist attraction is the Great Wall.
Visa policies are another a barrier. Although visa-free transit stays have been introduced in some cities, and Hainan Island offers tourist visas on arrival, strict policies otherwise apply.
China also had the world’s lowest percentage of foreign students. Of its 35 million university students, some 200,000 or less than 1 per cent were foreign. The number of long-term foreign residents, including students, was also low at about 800,000.
If there are not so many expats there are not so many people going to visit them, or sending kids to study in China.
Meanwhile, many local travel agents were focused on outbound services as the growing middle class head overseas in greater numbers.
All the agents need to do is send people to these places, whereas it takes a lot more money and effort and earns less to receive foreign tourists.
But some in the industry are trying to lure more foreign tourist dollars. Ctrip, China’s largest online travel agency, recently teamed up with the Confucius Institute Headquarters, a government organisation providing language and cultural teaching services in foreign countries to generate more interest from overseas.
Zhu Lei, who heads strategic cooperation at Ctrip’s international business unit, said China should be attracting more foreigners because of its rich history and culture, but also for other reasons including its steady currency and visa-free transit stays in some cities.
He said Beijing’s belt and road trade plan was also a chance to attract more foreign tourists. Guided by that initiative, local governments are now targeting Russia, eastern and central Europe and South Asia for inbound tourism, Zhu said.These regions will be the source of more visitors to China.
About 133 million tourists will make outbound trips by the end of 2016, according to the report released by the China Tourism Academy and the financial services company UnionPay International.
The figure would mark an 11.5 per cent rise on 2015.
Hong Kong, Macau and Taiwan remain the top choices for mainland tourists, according to the report.They are followed by Thailand, South Korea and Japan.
Eastern Europe, South America, and Central Asia are set to become popular outbound destinations for Chinese travellers in the coming years, the report said.
Chinese tourists are increasingly getting involved in leisure activities and learning about local lifestyles when travelling overseas rather than just shopping, according to the report.
Chinese tourists spent US$104.5 billion overseas last year, up 16.6 per cent on 2014, and a growing number of foreign countries are relaxing their visa requirements for Chinese tourists to tap their purchasing power.
A survey conducted by HSBC last month has also suggested that there is huge growth potential catering for Chinese tourists overseas.
HSBC estimates that the number of outbound trips from China will double over the next 10 years.
While more than two-thirds of the panel respondents were passport holders, far fewer have made trips abroad. It seems we are just at the beginning, said Erwan Rambourg, a head of consumer and retail research at HSBC.
Some 2,000 people aged 18 to 34 with household income exceeding 120,000 yuan (HK$139,000) a year took part in the poll last month.
Tourism Observer
Tuesday, 22 August 2017
CHINA: Poorly Behaved Chinese Tourists Make Chinese Unwelcome In Some Parts Of The World
Men to face criminal probe for using symbols linked to organisations that are in breach of Germany’s constitution.
Berlin police officers said they detained two men, aged 36 and 49, after they were seen striking the Nazi-era pose and photographing each other with their mobile phones.
They face charges for “using symbols of illegal organisations”, the police said in a statement, and were released after posting bail of 500 euros (US$590) each.
Germany has strict laws on hate speech and symbols linked to Hitler and the Nazis, who ruled between 1933 and 1945.
The Reichstag is a powerful symbol in Germany. It was destroyed by fire in 1933 by an arsonist thought to have been paid by the Nazis, who then blamed the blaze on the Communists and used it as an excuse to severely restrict civil liberties.
News of the arrests soon began to circulate through China’s online community, where a large majority of people said the men deserved their punishments.
It’s like holding a wartime flag of the Japanese army in front of Tiananmen Square. Go to jail, a person wrote making reference to Japan’s invasion of China during the second world war.
In a similar vein, some people said they were impressed by the reaction of the German police as it showed that modern Germany did not want to be associated with its Nazi past. In contrast, Japan has never apologised for its wartime atrocities, some people wrote.
Other commentators said they were not offended by the men’s salutes as they were unaware of the links to Hitler or the Nazis.
Several others took a more resigned view, saying the incident was just an example of Chinese tourists behaving badly overseas. The fact that most Chinese citizens are poorly behaved has made the Chinese unwelcome in some parts of the world, a user surnamed Zhang said on Weibo.
About 122 million Chinese people travelled abroad last year, making them the world’s biggest spenders on overseas travel.
The advent of social media has brought with it the ability to whip out a mobile phone anywhere and record people doing anything untoward.
Many of those caught in the act have been tourists behaving badly. Here are 42 stories from recent years starring naughty travellers.
A flight from Shanghai to Guangzhou in June 2017 was delayed after an elderly female passenger apparently threw coins into the plane’s engine to ensure good luck.
China Southern Airlines Flight 380 was held up at Shanghai Pudong International Airport after the disruption, according to the airline’s official WeChat account.
Passengers boarding the flight saw the woman standing at the middle of the boarding staircase, throwing coins at the engine for “blessings”. They alerted the crew.
Plane mechanics later found nine coins at the site, including one inside the engine. The captain was quoted as saying that the metal, if sucked up by the engine, could have caused serious damage, including engine failure.
An airline passenger on an internal flight in China sparked a safety scare in December 2014 by yanking open an emergency exit to “get some fresh air” as the plane was due to take off.
Amazed fellow travellers on the Xiamen Air flight from Hangzhou to Chengdu took a series of snaps on their mobile phones, which found their way onto social media.
The photos showed the middle-aged man, wearing a blue hooded coat, poke his head out of the open door as a stewardess looked on. He was reportedly a first-time flier.
A maintenance team rushed to fix the door and the flight took off on time. The airline did not penalise the passenger as he had not meant any harm. He did not cause delay or any other direct loss to the airline, a staff member said.
It takes nature hundreds of thousands of years to create limestone stalagmites in scenic caves, but only a few seconds for a badly behaved tourist to damage them.
Such was the case in southwest China when a young man deliberately destroyed a 50cm stalagmite at a cave in Songtao county, Guizhou province, in June 2017.
Surveillance cameras caught the white-shirted man trying to kick off the stalagmite on the side of the main path in the cave, while other tourists were taking photos of the natural marvels. He made three attempts to eventually knock off a 30cm-long tip and then walked away without taking it, the footage showed.
Cave enthusiast Wang Dayong said that it takes an excruciatingly long time, many thousands of years for stalagmites to form from the ground up or stalactites to form downwards from cave ceilings, and they can barely be restored.
A woman was placed in detention for 10 days and blacklisted on Air France flights in China after she slapped a member of staff at an airport in June 2017.
The 36-year-old doctoral student from a prestigious university lost her temper after she was told by ground staff that check-in for her flight from Wuhan to Paris had closed 14 minutes earlier.
Staff offered to alter or refund her tickets, but the woman refused, saying she had to go abroad to take part in an important conference.
She then rushed to the staff working area and slapped a member of staff twice after negotiations failed.
A man and woman were detained at an airport in southwest China in April 2017 for brawling on the tarmac as they were boarding their flight, which was delayed for half an hour.
Police said the two passengers were husband and wife. They were in the course of divorce negotiations when the fight broke out at Kunming airport in Yunnan province. The woman was pinned to the ground by the man, whose shirt was torn off.
Afterwards, they tried to board the plane but the captain refused and called airport security instead.
A drunken Australian tourist was arrested in Hong Kong in August 2015 after he attacked a minibus driver and took the vehicle for a joyride from Causeway Bay to the hills above Happy Valley.
He boarded a minibus parked at the rear of a queue on Lockhart Road, closing his fingers around the driver’s neck before kicking him out of the vehicle.
I told him to take the minibus parked in the front, but he did not listen and kept shouting at me in English and repeating the F-word, said the 64-year-old driver, surnamed Chiu.
Police officers later found the vehicle abandoned, intact except for a shattered window. They soon found the man nearby, reeking of alcohol.
A brawl between four women from mainland China on a Hong Kong-bound flight over a noisy baby almost forced the plane to return to Chongqing in December 2014.
When the plane reached about 7,500 metres in altitude, two women became angry at the noise from a baby in the row behind them. They retaliated by reclining their seats as far as possible.
An argument ensued and a brawl started. It went on for a while before cabin crew stepped in, warning that the flight would return to Chongqing if they did not stop.
Pictures showed that one of the women was lifted from her seat, with her head almost hitting the overhead luggage cabinet on the Air China flight.
A tourist was criticised for her uncivilised behaviour after she took selfies while sitting on top of a 600-year-old statue outside a Ming dynasty tomb.
She apparently failed to see a warning sign next to the artefacts outside the Xiaoling tomb in Nanjing that told visitors “Do Not Touch”.
The woman spent five minutes on the statue taking selfies, running through several poses.The tomb’s management said that it did not have enough staff on duty to supervise visiting tourists.
Faced with a 10-hour delay, dozens of tourists from China vented their anger by singing the Chinese national anthem at an airport departure hall in Bangkok, Thailand in September 2015.
Their flight was scheduled to take off from Don Mueang International Airport at 5pm but was delayed until 3am the next day.Cellphone video filmed of the emotional tourists singing went viral in China.
Four unruly air passengers scalded an air hostess and threatened to blow up a plane, forcing a low-cost flight from Thailand to the eastern Chinese city of Nanjing to return to Bangkok in December 2014.
One male passenger made the threat after a row with the crew, because the group could not be seated together.Another man later lost his temper when a crew member told him that change for his purchase a cup of hot water could be given only in Thai baht, not renminbi.His companion threw hot water and noodles at the attendant, causing her to burst into tears.
Beijing airport police detained five passengers who were involved in a brawl on a Hainan Airlines flight from Beijing to Xian in June 2016, delaying the flight nearly five hours.
Witnesses said the fight, which involved several men and a women, began when the female passenger started insulting flight attendants verbally because the flight was delayed, while others tried to stop her.
A man sitting next to her was the most severely injured. He initially tried to stop the woman but later became a target and was attacked by several other male passengers.
A Singaporean man was attacked by a Komodo dragon in Indonesia, after he ignored warnings from locals and approached the creatures to take photographs.
The 67-year-old was rushed to hospital with leg injuries after being pounced on by the venomous creature.He was probably very excited taking pictures of the dragon, he didn’t realise another dragon was approaching him and then he was bitten, said a local police spokesman. Luckily it was a small dragon that bit him.
Tourists’ violent behaviour caused the death of two peacocks at a city zoo in February 2016.The birds are believed to have died from shock after visitors picked them up to pose with them for photographs at Yunnan Zoo in Kunming.
Some even plucked out the feathers of the peacocks.The zoo confirmed that the two birds had died. Park officials said they believed shock after being held forcefully by visitors was the cause.
Parts of China’s Qinghai Lake,a place of such outstanding natural beauty that it is one of the area’s most popular travel destinations have been turned into huge rubbish dumps by visitors and local hotels.
A large number of visitors bring food in plastic bags and polystyrene containers, and leave them behind when they leave.Newly provided rubbish pits quickly fill up, so rubbish is left piled up beside main roads, hostels and scene sites. Much of it blows into the lake.5,343 people visited the lake in October 2015, up by 20 per cent compared to the previous year.
Chinese tourists in northern China have been caught scaling walls to enter a wildlife attraction.Visitors to the Qinling Wildlife Park in Xian in Shaanxi province save 40 yuan (US$5.80) in entrance fees by paying local residents for access to a ladder to climb over a wall into the wildlife park.
They pay 60 yuan for the ladder, while the official entrance fee is 100 yuan.One visitor who entered the park this way showed some regret: Listening to the lion’s roar nearby really frightened me. I really regretted climbing into the park.
Tourists targeted migratory red-billed gulls at a park in Yunnan province in November 2015, grabbing them to take photographs.Pictures posted online showed a man seizing one of the wild gulls by its feet as he posed for a photo at Kunming’s Cuihu Park, or Green Lake Park.
Another man at the park grabbed another gull by the feet and held it aloft as he took his photograph with it.When other visitors tried to stop him, he said: It’s just for a photo, it’s not to catch it.
About 3,300 Chinese tourists refused to leave their cruise ship at the South Korean resort island of Jeju in March 2017 in a spontaneous protest against Seoul’s decision to deploy a US anti-missile system.
About 80 tour buses and guides had to cancel their services when the tourists refused to disembark for the scheduled stop.The local travel agency organising the stop was not notified on the passengers’ decision before arrival.The passengers on the Costa Serena all staff on a company trip said the decision not to get off at the island was their own.
Built as a solemn place of reflection, the Memorial to the Murdered Jews of Europe is an undulating sea of stone blocks lined up like so many coffins on a sprawling patch of central Berlin. But in the Instagram and Facebook, it has also become something else.The perfect backdrop for a selfie.
At a place honouring the memory of the Nazis’ victims, young laughing visitors hop from block to block, searching for the best angles.Some pose sensually atop the slabs for eye-candy shots on dating websites. One man had his picture taken between the stones while juggling.
A pagoda built to replace an historic 1,300-year-old building in northern China has been left covered in visitors’ graffiti since reopening to the public about a decade ago.
Even the Buddhist paintings covering the walls inside Haifeng Pagoda, in Dajue Temple, in Shandong province didn’t escape the attention of tourists.Visitors wrote all over the artwork while leaving messages to their relatives or lovers.
NBA player Bobby Brown was criticised in China after he posted a photo of his initials and uniform number graffitied on the stones of the country’s ancient Great Wall.
Had a blast at the Great Wall of China today, he wrote on his Weibo microblog in October 2016, adding four photos including one with his initials and uniform number, “BB #6”, on bricks at the wall.
Many internet users slammed him for defacing China’s most famous cultural landmark.Are you proud of your carving? This is a part of world heritage, not the toilet of your home, one Weibo user commented.
Even before Shanghai Disneyland opened, badly behaved tourists descended on it and left their mark.Scores of excited tourists who couldn’t wait for the theme park’s opening on June 16, 2016, visited Disney Town, located right beside the park.
A photo of a Disney Town lamp post defaced with scrawlings that read “was here travelling” went viral online.Not all were bad,most visitors brought their own food and carried plastic bags to contain their trash.
A group of Chinese tourists sparked a debate in May 2016 after they sang revolutionary songs outside the headquarters of the United Nations in New York.
The group of 36 travellers from Jinan in Shandong province were among the first batch of tourists to take part in a promotion encouraging Chinese visitors to visit the United States.
The group, whose members were aged between 50 to 60, sang songs praising the accomplishments of the Communist Party and Mao Zedong in New York at the end of their 14-day tour.
Socialism is good, socialism is good! People of socialist countries have high social status. Reactionaries are overthrown. Imperialism tucks its tail and flees, they sang.
A man visiting a zoo in October 2016 had a lucky escape after being grabbed and knocked to the ground by a playful giant panda.He had allegedly climbed inside the enclosure while trying to impress two female companions.
The unnamed man was left unharmed, but his pants were torn to shreds in the incident at Nanchang Zoo, in Nanchang, Jiangxi province.
The zoo’s manager said the man was lucky that Mei Ling, the 12-year-old male giant panda, had wanted only to play with the man, or he might have been seriously hurt.
Two Chinese tourists returned a toilet seat they took from a hotel in Japan, apologising for the indiscretion.The couple took a spare toilet seat from underneath their bed after they stayed at a hotel in Nagoya in October 2016.
After the tour group left, the hotel found out about the missing seat and contacted the travel agency to demand its return.The couple said they took it because they thought it had been left by other guests who had stayed in the same room.
Six tourists had to be rescued by monks in October 2016 after becoming lost in a mountain forest for four hours while trying to sneak into a scenic attraction for free.
Two monks living in a temple on Mount Wutai, in Shanxi province, were alerted by the stranded travellers’ cries for help.The tourists had decided to avoid paying the 145 yuan (US$22) entrance fee by bypassing the ticket office and climbing up the mountain themselves.But after setting off at 6pm, they became lost in the forest halfway up the mountain, about 20km away from the scenic spot.
Hundreds of tourists in northern China were caught using fake military documents to obtain free tickets to historical sites and museums.Over one weekend in October 2016, Chinese army personnel stationed outside the Terracotta Army Museum in Xian, Shaanxi province, confiscated more than 200 counterfeit booklets containing certificates issued for use by soldiers, officers, army cadets and handicapped soldiers.
An adult ticket to the museum costs 150 yuan (US$22).The officers outside the museum said they were able to identify bogus soldiers by asking them questions about things that were common knowledge in the military.
An angry couple in China who knocked down airport staff after arriving too late to board their flight staged a protest on the runway to stop the aircraft from taking off.The Shanghai-bound Air China flight was delayed for 20 minutes in September 2016 because of the protest by the unnamed couple at Beijing Capital International Airport.
They arrived at the boarding gate after it had already closed, but pushed past and knocked down several airline employees so they could run along the gangway leading to the plane.After cabin crew refused to let them inside, the woman told ground staff that she would not leave unless they were allowed on board.
A national nature reserve in Hebei province was forced to close just six days after it opened part of the mountain to tourist groups after severe degradation of grass areas.The managing office of Xiaowutai Mountain announced in July 2016 that some tourists had entered prohibited areas to camp and also collected wild plants.
It decided to close the entire reserve to all visitors to prevent further damage to the environment.
An angry young man threw away the shoes of a sleeping barefoot traveller who was lying across three seats in an airport waiting area.In a video that went viral on Chinese social media in May 2016, he said he was angry because he saw a man lying on the seats with his shoes and socks off.
What will foreigners think when they see such ill manners,they will wonder about how low Chinese people’s standards are.The man later picks up the shoes off the floor, and throws them in the nearest rubbish bin.
Passengers irritated by a flight delay were photographed beating up a member of an airline’s check-in staff in April 2016.Capital Airlines’ flight from Beijing to Changsha was delayed because of bad weather. Several passengers then became angry and humiliated a woman working for the airline at Beijing Capital International Airport after their demand to meet an airline representative was rejected.
One angry woman threw the contents of her takeaway meal box over the employee, while a man slapped the employee’s face before shouting: What’s wrong with beating you up?
Dozens of attendees of a flower show in east China in April 2016 waded into a field of freshly planted tulips and yanked them out by the handful, despite signs urging people to leave the display alone.
The tulips were among 200,000 flowers planted for the annual spring expo in Jiujiang in Jiangxi province.Signs had been posted, which read: The tulips are only for viewing and please do not take them home.Despite that, visitors waded into the sea of pink, yellow and black flowers to gather bouquets, with some people ripping the flowers out by the roots.
About 20 tourists from mainland China and Hong Kong were accused of fishing illegally for lobsters at a national park in Thailand in April 2016.
The visitors allegedly hired a boat and fished in protected waters off the coast of Phuket.
Photographs published on social media showed large amounts of seafood on a fishing boat with tourists holding up the catch.The captain of the boat taking the tourists to the Similan Islands was arrested and the company operating the trip barred from taking other visitors to the area for a month.
A video of tourists using their plates to shovel shrimp at a hotel buffet in Chiang Mai, Thailand, left internet users around the world reacting with horror.
Subsequent photos showed most of the food was left uneaten and wasted.The tourists were seen jostling with each other noisily to get at the food, and walking away with several overflowing plates each.Much of the food was left on the tables, prompting widespread criticism of the tourists’ greed.
Chinese tourists fed money to fish in a park in the hope that it would bring them good luck.Warm weather in March 2016 led to large crowds of people visiting the park in Jinan, Shandong province, and a number of them were seen throwing coins and bank notes into a pond full of fish.
Far from bringing good luck, their behaviour was effectively killing the fish by polluting the pond, park management said.
Badly behaved tourists who travelled to see cherry blossom trees in bloom at a city in eastern China were seen kicking the trees or climbing them all for good photographs.
Some of the pictures, taken in Nanjing, were published on social media to heavy criticism online.One picture showed a middle-aged woman who had climbed a tree wearing high heels. Another showed a man kicking a cherry blossom tree so its petals would fall loose.
The animals at the zoo in Zhengzhou, the capital of northern China’s Henan province, had not seen predators for decades, but their peaceful life ended in March 2016 with the arrival of hundreds of tourists looking for food.
As workers drained water out of the zoo’s man-made lake for maintenance and an upgrade, some sharp-eyed visitors spotted mussels at the exposed muddy bottom of the lake.
Rolling up trousers and sleeves, they jumped into the mud and were soon joined by hundreds of others.A member of the zoo’s staff said they tried warn the tourists that the mussels might not be safe to eat, but that friendly advice was ignored.
Two badly behaved travellers were captured shouting abuse at a tour guide after they allegedly became unhappy with their seats on a bus in March 2016.
A man in the three-minute video was heard threatening to kill the tour guide on the bus in the city of Sanya, in Hainan province. He also shouted: I tell you this, I have loads of money. Go and find out what I do.
The woman beside him later shouted to the guide that her younger son was a journalist and her older son worked at the provincial public security bureau, and they could make him lose his job.The tour guide was heard asking them to be polite, which only led to them swearing at him even more.
A woman was photographed standing on an airline check-in counter and complaining loudly about flight delays at an airport in China in February 2016.
Airline staff and even a few passengers seemed oblivious to her antics at Zhoushuizi International Airport in Dalian, Liaoning province. Most passengers, however, looked surprised at her behaviour.
She was expressing her discontent after 102 flights had been cancelled and another 22 diverted to other airports due to snow and sleet, stranding a large number of travellers at the airport.
The authorities on the islands of Phi Phi in Thailand were set to put up signs in public toilets telling tourists not to clean their feet in the wash basins.
Photographs of travellers cleaning their feet in the basins have caused disquiet among local residents.Locals regard the behaviour as a cultural sin, because in their tradition, feet should be washed in a separate basin from the other parts of the body.
A passenger on Thai flight got into a row with cabin crew when they refused to open a flight door so he could smoke during a refuelling stop in December 2015.
Orient Thai Airlines Flight 8223 left Bangkok for Phuket, but weather concerns forced the pilots to divert and land at Surat Thani Airport, about 200km north of the destination.
While the plane was refuelling, the passenger approached flight staff and demanded they open the door.Refused, he began to rail against the flight attendants, a witness said. Fortunately, some warm-hearted passengers stepped in and stopped the disaster.
A Pennsylvania State University professor was detained in December 2015 after police escorted him off an international flight because he tried to sneak into a better class of seat.
Lu Yong was aboard United Airlines Flight 87 waiting to leave for New York when he tried to self-upgrade from economy to business class - twice.
Flight attendants who discovered him in the wrong seat asked him to move, but he refused.
The parents of a toddler let the child defecate on the floor of an airliner about to take off from an airport in eastern China in August 2015.
The mother of the child said the toilets were too small for her, the child and another relative to all get inside.
A passenger on the Shenzhen Airlines flight from Nanjing to Guangzhou said two lavatories on the plane were vacant at the time.
Tourism Observer
Berlin police officers said they detained two men, aged 36 and 49, after they were seen striking the Nazi-era pose and photographing each other with their mobile phones.
They face charges for “using symbols of illegal organisations”, the police said in a statement, and were released after posting bail of 500 euros (US$590) each.
Germany has strict laws on hate speech and symbols linked to Hitler and the Nazis, who ruled between 1933 and 1945.
The Reichstag is a powerful symbol in Germany. It was destroyed by fire in 1933 by an arsonist thought to have been paid by the Nazis, who then blamed the blaze on the Communists and used it as an excuse to severely restrict civil liberties.
News of the arrests soon began to circulate through China’s online community, where a large majority of people said the men deserved their punishments.
It’s like holding a wartime flag of the Japanese army in front of Tiananmen Square. Go to jail, a person wrote making reference to Japan’s invasion of China during the second world war.
In a similar vein, some people said they were impressed by the reaction of the German police as it showed that modern Germany did not want to be associated with its Nazi past. In contrast, Japan has never apologised for its wartime atrocities, some people wrote.
Other commentators said they were not offended by the men’s salutes as they were unaware of the links to Hitler or the Nazis.
Several others took a more resigned view, saying the incident was just an example of Chinese tourists behaving badly overseas. The fact that most Chinese citizens are poorly behaved has made the Chinese unwelcome in some parts of the world, a user surnamed Zhang said on Weibo.
About 122 million Chinese people travelled abroad last year, making them the world’s biggest spenders on overseas travel.
The advent of social media has brought with it the ability to whip out a mobile phone anywhere and record people doing anything untoward.
Many of those caught in the act have been tourists behaving badly. Here are 42 stories from recent years starring naughty travellers.
A flight from Shanghai to Guangzhou in June 2017 was delayed after an elderly female passenger apparently threw coins into the plane’s engine to ensure good luck.
China Southern Airlines Flight 380 was held up at Shanghai Pudong International Airport after the disruption, according to the airline’s official WeChat account.
Passengers boarding the flight saw the woman standing at the middle of the boarding staircase, throwing coins at the engine for “blessings”. They alerted the crew.
Plane mechanics later found nine coins at the site, including one inside the engine. The captain was quoted as saying that the metal, if sucked up by the engine, could have caused serious damage, including engine failure.
An airline passenger on an internal flight in China sparked a safety scare in December 2014 by yanking open an emergency exit to “get some fresh air” as the plane was due to take off.
Amazed fellow travellers on the Xiamen Air flight from Hangzhou to Chengdu took a series of snaps on their mobile phones, which found their way onto social media.
The photos showed the middle-aged man, wearing a blue hooded coat, poke his head out of the open door as a stewardess looked on. He was reportedly a first-time flier.
A maintenance team rushed to fix the door and the flight took off on time. The airline did not penalise the passenger as he had not meant any harm. He did not cause delay or any other direct loss to the airline, a staff member said.
It takes nature hundreds of thousands of years to create limestone stalagmites in scenic caves, but only a few seconds for a badly behaved tourist to damage them.
Such was the case in southwest China when a young man deliberately destroyed a 50cm stalagmite at a cave in Songtao county, Guizhou province, in June 2017.
Surveillance cameras caught the white-shirted man trying to kick off the stalagmite on the side of the main path in the cave, while other tourists were taking photos of the natural marvels. He made three attempts to eventually knock off a 30cm-long tip and then walked away without taking it, the footage showed.
Cave enthusiast Wang Dayong said that it takes an excruciatingly long time, many thousands of years for stalagmites to form from the ground up or stalactites to form downwards from cave ceilings, and they can barely be restored.
A woman was placed in detention for 10 days and blacklisted on Air France flights in China after she slapped a member of staff at an airport in June 2017.
The 36-year-old doctoral student from a prestigious university lost her temper after she was told by ground staff that check-in for her flight from Wuhan to Paris had closed 14 minutes earlier.
Staff offered to alter or refund her tickets, but the woman refused, saying she had to go abroad to take part in an important conference.
She then rushed to the staff working area and slapped a member of staff twice after negotiations failed.
A man and woman were detained at an airport in southwest China in April 2017 for brawling on the tarmac as they were boarding their flight, which was delayed for half an hour.
Police said the two passengers were husband and wife. They were in the course of divorce negotiations when the fight broke out at Kunming airport in Yunnan province. The woman was pinned to the ground by the man, whose shirt was torn off.
Afterwards, they tried to board the plane but the captain refused and called airport security instead.
A drunken Australian tourist was arrested in Hong Kong in August 2015 after he attacked a minibus driver and took the vehicle for a joyride from Causeway Bay to the hills above Happy Valley.
He boarded a minibus parked at the rear of a queue on Lockhart Road, closing his fingers around the driver’s neck before kicking him out of the vehicle.
I told him to take the minibus parked in the front, but he did not listen and kept shouting at me in English and repeating the F-word, said the 64-year-old driver, surnamed Chiu.
Police officers later found the vehicle abandoned, intact except for a shattered window. They soon found the man nearby, reeking of alcohol.
A brawl between four women from mainland China on a Hong Kong-bound flight over a noisy baby almost forced the plane to return to Chongqing in December 2014.
When the plane reached about 7,500 metres in altitude, two women became angry at the noise from a baby in the row behind them. They retaliated by reclining their seats as far as possible.
An argument ensued and a brawl started. It went on for a while before cabin crew stepped in, warning that the flight would return to Chongqing if they did not stop.
Pictures showed that one of the women was lifted from her seat, with her head almost hitting the overhead luggage cabinet on the Air China flight.
A tourist was criticised for her uncivilised behaviour after she took selfies while sitting on top of a 600-year-old statue outside a Ming dynasty tomb.
She apparently failed to see a warning sign next to the artefacts outside the Xiaoling tomb in Nanjing that told visitors “Do Not Touch”.
The woman spent five minutes on the statue taking selfies, running through several poses.The tomb’s management said that it did not have enough staff on duty to supervise visiting tourists.
Faced with a 10-hour delay, dozens of tourists from China vented their anger by singing the Chinese national anthem at an airport departure hall in Bangkok, Thailand in September 2015.
Their flight was scheduled to take off from Don Mueang International Airport at 5pm but was delayed until 3am the next day.Cellphone video filmed of the emotional tourists singing went viral in China.
Four unruly air passengers scalded an air hostess and threatened to blow up a plane, forcing a low-cost flight from Thailand to the eastern Chinese city of Nanjing to return to Bangkok in December 2014.
One male passenger made the threat after a row with the crew, because the group could not be seated together.Another man later lost his temper when a crew member told him that change for his purchase a cup of hot water could be given only in Thai baht, not renminbi.His companion threw hot water and noodles at the attendant, causing her to burst into tears.
Beijing airport police detained five passengers who were involved in a brawl on a Hainan Airlines flight from Beijing to Xian in June 2016, delaying the flight nearly five hours.
Witnesses said the fight, which involved several men and a women, began when the female passenger started insulting flight attendants verbally because the flight was delayed, while others tried to stop her.
A man sitting next to her was the most severely injured. He initially tried to stop the woman but later became a target and was attacked by several other male passengers.
A Singaporean man was attacked by a Komodo dragon in Indonesia, after he ignored warnings from locals and approached the creatures to take photographs.
The 67-year-old was rushed to hospital with leg injuries after being pounced on by the venomous creature.He was probably very excited taking pictures of the dragon, he didn’t realise another dragon was approaching him and then he was bitten, said a local police spokesman. Luckily it was a small dragon that bit him.
Tourists’ violent behaviour caused the death of two peacocks at a city zoo in February 2016.The birds are believed to have died from shock after visitors picked them up to pose with them for photographs at Yunnan Zoo in Kunming.
Some even plucked out the feathers of the peacocks.The zoo confirmed that the two birds had died. Park officials said they believed shock after being held forcefully by visitors was the cause.
Parts of China’s Qinghai Lake,a place of such outstanding natural beauty that it is one of the area’s most popular travel destinations have been turned into huge rubbish dumps by visitors and local hotels.
A large number of visitors bring food in plastic bags and polystyrene containers, and leave them behind when they leave.Newly provided rubbish pits quickly fill up, so rubbish is left piled up beside main roads, hostels and scene sites. Much of it blows into the lake.5,343 people visited the lake in October 2015, up by 20 per cent compared to the previous year.
Chinese tourists in northern China have been caught scaling walls to enter a wildlife attraction.Visitors to the Qinling Wildlife Park in Xian in Shaanxi province save 40 yuan (US$5.80) in entrance fees by paying local residents for access to a ladder to climb over a wall into the wildlife park.
They pay 60 yuan for the ladder, while the official entrance fee is 100 yuan.One visitor who entered the park this way showed some regret: Listening to the lion’s roar nearby really frightened me. I really regretted climbing into the park.
Tourists targeted migratory red-billed gulls at a park in Yunnan province in November 2015, grabbing them to take photographs.Pictures posted online showed a man seizing one of the wild gulls by its feet as he posed for a photo at Kunming’s Cuihu Park, or Green Lake Park.
Another man at the park grabbed another gull by the feet and held it aloft as he took his photograph with it.When other visitors tried to stop him, he said: It’s just for a photo, it’s not to catch it.
About 3,300 Chinese tourists refused to leave their cruise ship at the South Korean resort island of Jeju in March 2017 in a spontaneous protest against Seoul’s decision to deploy a US anti-missile system.
About 80 tour buses and guides had to cancel their services when the tourists refused to disembark for the scheduled stop.The local travel agency organising the stop was not notified on the passengers’ decision before arrival.The passengers on the Costa Serena all staff on a company trip said the decision not to get off at the island was their own.
Built as a solemn place of reflection, the Memorial to the Murdered Jews of Europe is an undulating sea of stone blocks lined up like so many coffins on a sprawling patch of central Berlin. But in the Instagram and Facebook, it has also become something else.The perfect backdrop for a selfie.
At a place honouring the memory of the Nazis’ victims, young laughing visitors hop from block to block, searching for the best angles.Some pose sensually atop the slabs for eye-candy shots on dating websites. One man had his picture taken between the stones while juggling.
A pagoda built to replace an historic 1,300-year-old building in northern China has been left covered in visitors’ graffiti since reopening to the public about a decade ago.
Even the Buddhist paintings covering the walls inside Haifeng Pagoda, in Dajue Temple, in Shandong province didn’t escape the attention of tourists.Visitors wrote all over the artwork while leaving messages to their relatives or lovers.
NBA player Bobby Brown was criticised in China after he posted a photo of his initials and uniform number graffitied on the stones of the country’s ancient Great Wall.
Had a blast at the Great Wall of China today, he wrote on his Weibo microblog in October 2016, adding four photos including one with his initials and uniform number, “BB #6”, on bricks at the wall.
Many internet users slammed him for defacing China’s most famous cultural landmark.Are you proud of your carving? This is a part of world heritage, not the toilet of your home, one Weibo user commented.
Even before Shanghai Disneyland opened, badly behaved tourists descended on it and left their mark.Scores of excited tourists who couldn’t wait for the theme park’s opening on June 16, 2016, visited Disney Town, located right beside the park.
A photo of a Disney Town lamp post defaced with scrawlings that read “was here travelling” went viral online.Not all were bad,most visitors brought their own food and carried plastic bags to contain their trash.
A group of Chinese tourists sparked a debate in May 2016 after they sang revolutionary songs outside the headquarters of the United Nations in New York.
The group of 36 travellers from Jinan in Shandong province were among the first batch of tourists to take part in a promotion encouraging Chinese visitors to visit the United States.
The group, whose members were aged between 50 to 60, sang songs praising the accomplishments of the Communist Party and Mao Zedong in New York at the end of their 14-day tour.
Socialism is good, socialism is good! People of socialist countries have high social status. Reactionaries are overthrown. Imperialism tucks its tail and flees, they sang.
A man visiting a zoo in October 2016 had a lucky escape after being grabbed and knocked to the ground by a playful giant panda.He had allegedly climbed inside the enclosure while trying to impress two female companions.
The unnamed man was left unharmed, but his pants were torn to shreds in the incident at Nanchang Zoo, in Nanchang, Jiangxi province.
The zoo’s manager said the man was lucky that Mei Ling, the 12-year-old male giant panda, had wanted only to play with the man, or he might have been seriously hurt.
Two Chinese tourists returned a toilet seat they took from a hotel in Japan, apologising for the indiscretion.The couple took a spare toilet seat from underneath their bed after they stayed at a hotel in Nagoya in October 2016.
After the tour group left, the hotel found out about the missing seat and contacted the travel agency to demand its return.The couple said they took it because they thought it had been left by other guests who had stayed in the same room.
Six tourists had to be rescued by monks in October 2016 after becoming lost in a mountain forest for four hours while trying to sneak into a scenic attraction for free.
Two monks living in a temple on Mount Wutai, in Shanxi province, were alerted by the stranded travellers’ cries for help.The tourists had decided to avoid paying the 145 yuan (US$22) entrance fee by bypassing the ticket office and climbing up the mountain themselves.But after setting off at 6pm, they became lost in the forest halfway up the mountain, about 20km away from the scenic spot.
Hundreds of tourists in northern China were caught using fake military documents to obtain free tickets to historical sites and museums.Over one weekend in October 2016, Chinese army personnel stationed outside the Terracotta Army Museum in Xian, Shaanxi province, confiscated more than 200 counterfeit booklets containing certificates issued for use by soldiers, officers, army cadets and handicapped soldiers.
An adult ticket to the museum costs 150 yuan (US$22).The officers outside the museum said they were able to identify bogus soldiers by asking them questions about things that were common knowledge in the military.
An angry couple in China who knocked down airport staff after arriving too late to board their flight staged a protest on the runway to stop the aircraft from taking off.The Shanghai-bound Air China flight was delayed for 20 minutes in September 2016 because of the protest by the unnamed couple at Beijing Capital International Airport.
They arrived at the boarding gate after it had already closed, but pushed past and knocked down several airline employees so they could run along the gangway leading to the plane.After cabin crew refused to let them inside, the woman told ground staff that she would not leave unless they were allowed on board.
A national nature reserve in Hebei province was forced to close just six days after it opened part of the mountain to tourist groups after severe degradation of grass areas.The managing office of Xiaowutai Mountain announced in July 2016 that some tourists had entered prohibited areas to camp and also collected wild plants.
It decided to close the entire reserve to all visitors to prevent further damage to the environment.
An angry young man threw away the shoes of a sleeping barefoot traveller who was lying across three seats in an airport waiting area.In a video that went viral on Chinese social media in May 2016, he said he was angry because he saw a man lying on the seats with his shoes and socks off.
What will foreigners think when they see such ill manners,they will wonder about how low Chinese people’s standards are.The man later picks up the shoes off the floor, and throws them in the nearest rubbish bin.
Passengers irritated by a flight delay were photographed beating up a member of an airline’s check-in staff in April 2016.Capital Airlines’ flight from Beijing to Changsha was delayed because of bad weather. Several passengers then became angry and humiliated a woman working for the airline at Beijing Capital International Airport after their demand to meet an airline representative was rejected.
One angry woman threw the contents of her takeaway meal box over the employee, while a man slapped the employee’s face before shouting: What’s wrong with beating you up?
Dozens of attendees of a flower show in east China in April 2016 waded into a field of freshly planted tulips and yanked them out by the handful, despite signs urging people to leave the display alone.
The tulips were among 200,000 flowers planted for the annual spring expo in Jiujiang in Jiangxi province.Signs had been posted, which read: The tulips are only for viewing and please do not take them home.Despite that, visitors waded into the sea of pink, yellow and black flowers to gather bouquets, with some people ripping the flowers out by the roots.
About 20 tourists from mainland China and Hong Kong were accused of fishing illegally for lobsters at a national park in Thailand in April 2016.
The visitors allegedly hired a boat and fished in protected waters off the coast of Phuket.
Photographs published on social media showed large amounts of seafood on a fishing boat with tourists holding up the catch.The captain of the boat taking the tourists to the Similan Islands was arrested and the company operating the trip barred from taking other visitors to the area for a month.
A video of tourists using their plates to shovel shrimp at a hotel buffet in Chiang Mai, Thailand, left internet users around the world reacting with horror.
Subsequent photos showed most of the food was left uneaten and wasted.The tourists were seen jostling with each other noisily to get at the food, and walking away with several overflowing plates each.Much of the food was left on the tables, prompting widespread criticism of the tourists’ greed.
Chinese tourists fed money to fish in a park in the hope that it would bring them good luck.Warm weather in March 2016 led to large crowds of people visiting the park in Jinan, Shandong province, and a number of them were seen throwing coins and bank notes into a pond full of fish.
Far from bringing good luck, their behaviour was effectively killing the fish by polluting the pond, park management said.
Badly behaved tourists who travelled to see cherry blossom trees in bloom at a city in eastern China were seen kicking the trees or climbing them all for good photographs.
Some of the pictures, taken in Nanjing, were published on social media to heavy criticism online.One picture showed a middle-aged woman who had climbed a tree wearing high heels. Another showed a man kicking a cherry blossom tree so its petals would fall loose.
The animals at the zoo in Zhengzhou, the capital of northern China’s Henan province, had not seen predators for decades, but their peaceful life ended in March 2016 with the arrival of hundreds of tourists looking for food.
As workers drained water out of the zoo’s man-made lake for maintenance and an upgrade, some sharp-eyed visitors spotted mussels at the exposed muddy bottom of the lake.
Rolling up trousers and sleeves, they jumped into the mud and were soon joined by hundreds of others.A member of the zoo’s staff said they tried warn the tourists that the mussels might not be safe to eat, but that friendly advice was ignored.
Two badly behaved travellers were captured shouting abuse at a tour guide after they allegedly became unhappy with their seats on a bus in March 2016.
A man in the three-minute video was heard threatening to kill the tour guide on the bus in the city of Sanya, in Hainan province. He also shouted: I tell you this, I have loads of money. Go and find out what I do.
The woman beside him later shouted to the guide that her younger son was a journalist and her older son worked at the provincial public security bureau, and they could make him lose his job.The tour guide was heard asking them to be polite, which only led to them swearing at him even more.
A woman was photographed standing on an airline check-in counter and complaining loudly about flight delays at an airport in China in February 2016.
Airline staff and even a few passengers seemed oblivious to her antics at Zhoushuizi International Airport in Dalian, Liaoning province. Most passengers, however, looked surprised at her behaviour.
She was expressing her discontent after 102 flights had been cancelled and another 22 diverted to other airports due to snow and sleet, stranding a large number of travellers at the airport.
The authorities on the islands of Phi Phi in Thailand were set to put up signs in public toilets telling tourists not to clean their feet in the wash basins.
Photographs of travellers cleaning their feet in the basins have caused disquiet among local residents.Locals regard the behaviour as a cultural sin, because in their tradition, feet should be washed in a separate basin from the other parts of the body.
A passenger on Thai flight got into a row with cabin crew when they refused to open a flight door so he could smoke during a refuelling stop in December 2015.
Orient Thai Airlines Flight 8223 left Bangkok for Phuket, but weather concerns forced the pilots to divert and land at Surat Thani Airport, about 200km north of the destination.
While the plane was refuelling, the passenger approached flight staff and demanded they open the door.Refused, he began to rail against the flight attendants, a witness said. Fortunately, some warm-hearted passengers stepped in and stopped the disaster.
A Pennsylvania State University professor was detained in December 2015 after police escorted him off an international flight because he tried to sneak into a better class of seat.
Lu Yong was aboard United Airlines Flight 87 waiting to leave for New York when he tried to self-upgrade from economy to business class - twice.
Flight attendants who discovered him in the wrong seat asked him to move, but he refused.
The parents of a toddler let the child defecate on the floor of an airliner about to take off from an airport in eastern China in August 2015.
The mother of the child said the toilets were too small for her, the child and another relative to all get inside.
A passenger on the Shenzhen Airlines flight from Nanjing to Guangzhou said two lavatories on the plane were vacant at the time.
Tourism Observer
Tuesday, 13 June 2017
TAIWAN: China Airlines Strike Leaves 20,000 Without Flights
A strike by staff from Taiwan’s largest carrier China Airlines left 20,000 passengers without flights Friday in the first industrial action by cabin crew in the island’s aviation history.
The airline was forced to cancel all flights out of the two main airports in the capital Taipei, with the only exception a chartered service for President Tsai Ing-wen who left for a state visit to Panama and Paraguay Friday morning.
Crowds of passengers queued up at CAL counters in Taipei’s Songshan and Taoyuan airports as the airline tried to get them onto different flights.
Hundreds of flight attendants staged a sit-in outside the firm’s headquarters in Taipei overnight, protesting a new requirement that they report for work in Taoyuan on the outskirts of Taipei rather than downtown Songshan airport.
They say the measure was brought in unilaterally.
It pressures us to work even more overtime and will seriously affect flight safety,” the Taoyuan Flight Attendants Union said in a statement on its Facebook page.
The union is also calling for other improvements to conditions, including double pay for working on national holidays.
The official strike started at midnight. Protesters continued to sit-in outside the CAL office Friday.
Both the president and the chairman of CAL were replaced on Thursday after tendering their resignations before the strike.
Ho Nuan-hsuan, who was officially approved by the board to be the new chairman Friday, made an immediate concession, agreeing to reverse the unpopular decision over where flight attendants should report to work.
“I promise to come up with a satisfactory response (to protesters’ demands). Hopefully through the good will of the company, we can work together,” Ho told the strikers.
But the gesture failed to put an end to the sit-in in hot and humid Taipei, as protesters insisted that six other demands also be met.
“No outcome, no end to protest!” The protesters shouted.
A new round of negotiations will start at 4:00 pm (0800 GMT).
Ho was appointed by the transport ministry, which is CAL’s largest shareholder.
In a statement Friday, CAL urged the government to intervene to bring the strike to a “smooth end”.
It described the strike as an “unauthorised surprise attack” on the airline.
Tsai gave her thanks to the flight attendants during a short speech before her departure and vowed the government would defend their labour rights.
CAL’s vice president said Friday it was trying to get passengers onto other flights but that it was difficult in peak summer season.
Flights from the southern cities of Kaohsiung and Tainan were unaffected Friday.
The airline was forced to cancel all flights out of the two main airports in the capital Taipei, with the only exception a chartered service for President Tsai Ing-wen who left for a state visit to Panama and Paraguay Friday morning.
Crowds of passengers queued up at CAL counters in Taipei’s Songshan and Taoyuan airports as the airline tried to get them onto different flights.
Hundreds of flight attendants staged a sit-in outside the firm’s headquarters in Taipei overnight, protesting a new requirement that they report for work in Taoyuan on the outskirts of Taipei rather than downtown Songshan airport.
They say the measure was brought in unilaterally.
It pressures us to work even more overtime and will seriously affect flight safety,” the Taoyuan Flight Attendants Union said in a statement on its Facebook page.
The union is also calling for other improvements to conditions, including double pay for working on national holidays.
The official strike started at midnight. Protesters continued to sit-in outside the CAL office Friday.
Both the president and the chairman of CAL were replaced on Thursday after tendering their resignations before the strike.
Ho Nuan-hsuan, who was officially approved by the board to be the new chairman Friday, made an immediate concession, agreeing to reverse the unpopular decision over where flight attendants should report to work.
“I promise to come up with a satisfactory response (to protesters’ demands). Hopefully through the good will of the company, we can work together,” Ho told the strikers.
But the gesture failed to put an end to the sit-in in hot and humid Taipei, as protesters insisted that six other demands also be met.
“No outcome, no end to protest!” The protesters shouted.
A new round of negotiations will start at 4:00 pm (0800 GMT).
Ho was appointed by the transport ministry, which is CAL’s largest shareholder.
In a statement Friday, CAL urged the government to intervene to bring the strike to a “smooth end”.
It described the strike as an “unauthorised surprise attack” on the airline.
Tsai gave her thanks to the flight attendants during a short speech before her departure and vowed the government would defend their labour rights.
CAL’s vice president said Friday it was trying to get passengers onto other flights but that it was difficult in peak summer season.
Flights from the southern cities of Kaohsiung and Tainan were unaffected Friday.
Friday, 28 April 2017
SINGAPORE: Singapore Airlines Cabin Crew Leaders Programme (CCLP) Accredited
Singapore Airlines’ (SIA) Cabin Crew Leaders Programme (CCLP) has been accredited with the Workforce Skills Qualifications (WSQ) Advanced Certificate in Service Excellence under the nationally-recognised WSQ Service Excellence Competency Framework supported by SkillsFuture Singapore (SSG). About 200 newly-promoted SIA cabin crew leaders are expected to benefit from this certification each year.
All cabin crew who complete the CCLP will now be awarded a WSQ Advanced Certificate in Service Excellence. This accreditation ensures SIA’s training programme is benchmarked against national standards and reinforces the importance of SIA empowering its employees with nationally-recognised certifications for training and development. The new accreditation builds on the accreditation of SIA’s Cabin Crew Readiness Programme (CCRP) to the WSQ Certificate in Service Excellence in 2013.
The CCLP is a six-week programme under which cabin crew who are promoted to the rank of Leading Steward/Stewardess undergo customised classroom and on-the-job training. The training includes a wide variety of modules aimed at developing their leadership capabilities, coaching skills and customer relationship management competencies. Cabin crew are also trained in First Class customer service, in-flight sales, documentation procedures and service recovery techniques. The programme is designed to equip them with the knowledge and skills required to effectively perform their role as a team leader on SIA flights.
“In a time when businesses are undergoing transformation, it is critical for employers to embrace skills development as one of the core business strategies. SIA is an exemplary company which has been consistently investing resources to develop the skills of its employees. The accreditation of the CCLP to the WSQ Advanced Certificate in Service Excellence emphasises SIA’s commitment to empower its employees so as to maintain its competitive advantage. SSG will continue to work closely with our partners to enable more Singaporeans to stay relevant in today’s fast-changing economy,” said Dr Gog Soon Joo, Group Director, Training Partners Group, SkillsFuture Singapore.
“Staff training and development is a cornerstone of Singapore Airlines’ corporate philosophy and part of our continuous pursuit of excellence. The latest WSQ certification is an important step in providing further recognition of our cabin crew as service professionals and service leaders. It is an important motivator as our senior crew demonstrate the highest standards of performance and are role models to our new staff,” said Singapore Airlines Senior Vice President Cabin Crew, Mr Tan Pee Teck.
Singapore to Manchester – which is newly direct, replacing the former route that stopped in Munich on the way to Manchester. The Manchester flight now continues on, somewhat bizarrely, to Houston.
Airbus A350-900. Singapore Airlines has nine of these in its fleet, and another 58 on order.
Krisflyer – although this acts as a codeshare with both Virgin Australia and Air New Zealand, so points can be allocated to their respective schemes.
CLASS
Business, in seat 16K.
DURATION
A scheduled 14 hours, 25 minutes, but it lands 20 minutes early.
THE FREQUENCY
Five times a week.
THE SEAT
The leather seats – which are being rolled out across the whole Singapore Airlines long haul fleet – line up in a 1-2-1 formation and each one feels like a chunky, self-contained fortress. There's a 60-centimetre pitch, and 28-centimetre width – more than enough to comfortably wriggle around in. There are also lots of little storage cubby holes around it, plus several adjustable lights and easily jabbed recline controls.
BAGGAGE
The allowance of 40 kilograms for checked baggage – spread across as many cases as you like – is relatively generous. The carry-on allowance of two pieces, with a maximum weight of seven kilograms a piece, seems on the stingy side though. I take on one that is significantly more than that, but it's not weighed, so rigorous enforcement doesn't seem to be a priority.
COMFORT
In the seated position, it's hard to imagine business class done better. It feels more like a little room than merely a seat. Converting it to a lie-flat bed is a conundrum that nearly everyone requires assistance with. As with all business class beds, there are compromises, and here it's a lack of mattress-like cushioning plus forcing the feet into a small gap at the end rather than letting them spread free.
Socks, blankets, eye masks and slippers are provided, although oddly ear plugs aren't – which doesn't matter too much as the A350 is extraordinarily quiet.
ENTERTAINMENT
The 18-inch LCD screen is hugely impressive, as is the intuitive touchscreen handset which makes you feel like airlines have finally joined the smartphone era. The movie selection is large – I count 407 – but the new releases are a bit underwhelming, which is probably more Hollywood's fault. The TV selection is fabulous though, with several complete seasons, including Westworld, Game of Thrones and – the one that keeps me going most of the flight – Veep.
FOOD
A highly satisfying tournedos steak in mushroom sauce wins out of the three dinner options, and while the accompanying vegetables look a little mushy, they've enough firmness in the bite. The nasi lemak for breakfast is a winner, too. You would be perfectly happy with both meals in, say, a hotel restaurant.
The drinks options don't quite match up to the food – two red wines (including a feisty Robert Oatley shiraz), two whites, a selection of cocktails that seems obsessed with using 7-Up as an ingredient. And the beer selection – Heineken, Tiger or Budweiser – is lazily poor.
SERVICE
Singapore Airlines has a long-standing reputation for service, and it is smooth efficiency that is the hallmark rather than concerted friendliness. That said, the gimmick of addressing every customer by name is clearly drilled in. Most crew are doing their first Manchester flight, so are a little unsure of the food and drink options, but they check when asked and promptly return with an answer.
ONE MORE THING
You can link your electronic devices to the screen if you wish, while extra connectivity comes with the in-flight Wi-Fi, which works remarkably smoothly and costs $US21.95 for the whole flight.
THE VERDICT
Reputation matters – Singapore Airlines is often regarded as the best in the business, and with good reason. The A350 experience lives up to expectation – and it's particularly impressive from a technological point of view. The overall feeling is of a five-star luxury chain hotel, rather than an edgy boutique joint, though – reliable excellence wins over personality. And letting the hair down occasionally, even if it's just by sticking a craft beer option on the menu, could make it even more impressive.
Twenty-five awards were given out last night to airlines that contributed to the growth and development of the Singapore air hub over the past year, as part of the 12th annual Changi Airline Awards.
The ceremony, organised by Changi Airport Group (CAG) and held at The St Regis Singapore, was attended by Minister for Education (Schools) and Second Minister for Transport Ng Chee Meng.
The top five airlines and airline groups, based on passengers last year, were Singapore Airlines Group, followed by Jetstar Group, AirAsia Group, Cathay Pacific Airways and Lion Group.
Singapore Airlines Group also topped the list for the highest cargo volume, followed by Cathay Pacific Airways, FedEx Express, China Airlines and EVA Air.
The partner of the year award was given to delivery firm DHL Express, which in October launched its fully automated South Asia Hub at the Changi Airfreight Centre.
The $140 million facility, the firm's largest infrastructural investment here, tripled DHL's cargo-handling capacity to 628 tonnes during the peak processing window, and increased its parcel-sorting speed to 24,000 shipments and documents per hour - a sixfold improvement.
CAG chief executive Lee Seow Hiang said Changi Airport will "continue to transform" to meet future challenges. "We will do so by catering supply for future growth, as well as working with our partners to grow sustainable demand for aviation services."
He mentioned the Airport Collaborative Decision Making initiative as an example of Changi Airport adding capacity to the airport ecosystem.
The initiative has enabled a reduction of 90 seconds in the average taxiing time for departing flights during peak hours, which has translated into fuel savings for airlines.
Mr Lee said CAG is pursuing avenues for "sustainable growth" with its partners in the long term, such as growing new passenger segments for airlines.
"These include meetings, incentives, conventions and exhibitions, fly-cruise out of Singapore, and low-cost long-haul travel such as forthcoming services by Scoot and Norwegian to Athens and London respectively," he said.
Last year, Changi Airport handled a record 58.7 million passengers, a growth of 5.9 per cent year-on-year.
The airport, which also added four new airline partners and eight new city links last year, is expected to receive 60 million passengers this year.
All cabin crew who complete the CCLP will now be awarded a WSQ Advanced Certificate in Service Excellence. This accreditation ensures SIA’s training programme is benchmarked against national standards and reinforces the importance of SIA empowering its employees with nationally-recognised certifications for training and development. The new accreditation builds on the accreditation of SIA’s Cabin Crew Readiness Programme (CCRP) to the WSQ Certificate in Service Excellence in 2013.
The CCLP is a six-week programme under which cabin crew who are promoted to the rank of Leading Steward/Stewardess undergo customised classroom and on-the-job training. The training includes a wide variety of modules aimed at developing their leadership capabilities, coaching skills and customer relationship management competencies. Cabin crew are also trained in First Class customer service, in-flight sales, documentation procedures and service recovery techniques. The programme is designed to equip them with the knowledge and skills required to effectively perform their role as a team leader on SIA flights.
“In a time when businesses are undergoing transformation, it is critical for employers to embrace skills development as one of the core business strategies. SIA is an exemplary company which has been consistently investing resources to develop the skills of its employees. The accreditation of the CCLP to the WSQ Advanced Certificate in Service Excellence emphasises SIA’s commitment to empower its employees so as to maintain its competitive advantage. SSG will continue to work closely with our partners to enable more Singaporeans to stay relevant in today’s fast-changing economy,” said Dr Gog Soon Joo, Group Director, Training Partners Group, SkillsFuture Singapore.
“Staff training and development is a cornerstone of Singapore Airlines’ corporate philosophy and part of our continuous pursuit of excellence. The latest WSQ certification is an important step in providing further recognition of our cabin crew as service professionals and service leaders. It is an important motivator as our senior crew demonstrate the highest standards of performance and are role models to our new staff,” said Singapore Airlines Senior Vice President Cabin Crew, Mr Tan Pee Teck.
Singapore to Manchester – which is newly direct, replacing the former route that stopped in Munich on the way to Manchester. The Manchester flight now continues on, somewhat bizarrely, to Houston.
Airbus A350-900. Singapore Airlines has nine of these in its fleet, and another 58 on order.
Krisflyer – although this acts as a codeshare with both Virgin Australia and Air New Zealand, so points can be allocated to their respective schemes.
CLASS
Business, in seat 16K.
DURATION
A scheduled 14 hours, 25 minutes, but it lands 20 minutes early.
THE FREQUENCY
Five times a week.
THE SEAT
The leather seats – which are being rolled out across the whole Singapore Airlines long haul fleet – line up in a 1-2-1 formation and each one feels like a chunky, self-contained fortress. There's a 60-centimetre pitch, and 28-centimetre width – more than enough to comfortably wriggle around in. There are also lots of little storage cubby holes around it, plus several adjustable lights and easily jabbed recline controls.
BAGGAGE
The allowance of 40 kilograms for checked baggage – spread across as many cases as you like – is relatively generous. The carry-on allowance of two pieces, with a maximum weight of seven kilograms a piece, seems on the stingy side though. I take on one that is significantly more than that, but it's not weighed, so rigorous enforcement doesn't seem to be a priority.
COMFORT
In the seated position, it's hard to imagine business class done better. It feels more like a little room than merely a seat. Converting it to a lie-flat bed is a conundrum that nearly everyone requires assistance with. As with all business class beds, there are compromises, and here it's a lack of mattress-like cushioning plus forcing the feet into a small gap at the end rather than letting them spread free.
Socks, blankets, eye masks and slippers are provided, although oddly ear plugs aren't – which doesn't matter too much as the A350 is extraordinarily quiet.
ENTERTAINMENT
The 18-inch LCD screen is hugely impressive, as is the intuitive touchscreen handset which makes you feel like airlines have finally joined the smartphone era. The movie selection is large – I count 407 – but the new releases are a bit underwhelming, which is probably more Hollywood's fault. The TV selection is fabulous though, with several complete seasons, including Westworld, Game of Thrones and – the one that keeps me going most of the flight – Veep.
FOOD
A highly satisfying tournedos steak in mushroom sauce wins out of the three dinner options, and while the accompanying vegetables look a little mushy, they've enough firmness in the bite. The nasi lemak for breakfast is a winner, too. You would be perfectly happy with both meals in, say, a hotel restaurant.
The drinks options don't quite match up to the food – two red wines (including a feisty Robert Oatley shiraz), two whites, a selection of cocktails that seems obsessed with using 7-Up as an ingredient. And the beer selection – Heineken, Tiger or Budweiser – is lazily poor.
SERVICE
Singapore Airlines has a long-standing reputation for service, and it is smooth efficiency that is the hallmark rather than concerted friendliness. That said, the gimmick of addressing every customer by name is clearly drilled in. Most crew are doing their first Manchester flight, so are a little unsure of the food and drink options, but they check when asked and promptly return with an answer.
ONE MORE THING
You can link your electronic devices to the screen if you wish, while extra connectivity comes with the in-flight Wi-Fi, which works remarkably smoothly and costs $US21.95 for the whole flight.
THE VERDICT
Reputation matters – Singapore Airlines is often regarded as the best in the business, and with good reason. The A350 experience lives up to expectation – and it's particularly impressive from a technological point of view. The overall feeling is of a five-star luxury chain hotel, rather than an edgy boutique joint, though – reliable excellence wins over personality. And letting the hair down occasionally, even if it's just by sticking a craft beer option on the menu, could make it even more impressive.
Twenty-five awards were given out last night to airlines that contributed to the growth and development of the Singapore air hub over the past year, as part of the 12th annual Changi Airline Awards.
The ceremony, organised by Changi Airport Group (CAG) and held at The St Regis Singapore, was attended by Minister for Education (Schools) and Second Minister for Transport Ng Chee Meng.
The top five airlines and airline groups, based on passengers last year, were Singapore Airlines Group, followed by Jetstar Group, AirAsia Group, Cathay Pacific Airways and Lion Group.
Singapore Airlines Group also topped the list for the highest cargo volume, followed by Cathay Pacific Airways, FedEx Express, China Airlines and EVA Air.
The partner of the year award was given to delivery firm DHL Express, which in October launched its fully automated South Asia Hub at the Changi Airfreight Centre.
The $140 million facility, the firm's largest infrastructural investment here, tripled DHL's cargo-handling capacity to 628 tonnes during the peak processing window, and increased its parcel-sorting speed to 24,000 shipments and documents per hour - a sixfold improvement.
CAG chief executive Lee Seow Hiang said Changi Airport will "continue to transform" to meet future challenges. "We will do so by catering supply for future growth, as well as working with our partners to grow sustainable demand for aviation services."
He mentioned the Airport Collaborative Decision Making initiative as an example of Changi Airport adding capacity to the airport ecosystem.
The initiative has enabled a reduction of 90 seconds in the average taxiing time for departing flights during peak hours, which has translated into fuel savings for airlines.
Mr Lee said CAG is pursuing avenues for "sustainable growth" with its partners in the long term, such as growing new passenger segments for airlines.
"These include meetings, incentives, conventions and exhibitions, fly-cruise out of Singapore, and low-cost long-haul travel such as forthcoming services by Scoot and Norwegian to Athens and London respectively," he said.
Last year, Changi Airport handled a record 58.7 million passengers, a growth of 5.9 per cent year-on-year.
The airport, which also added four new airline partners and eight new city links last year, is expected to receive 60 million passengers this year.
Thursday, 27 October 2016
China Airlines New Operator Of A350 XWB
China Airlines (CAL) has taken delivery of its first A350-900, becoming the ninth airline to
operate the world’s newest and most efficient twin engine widebody airliner.
CAL’s A350-900 is configured with a premium three class layout with a total of 306 seats, comprising 32 in Premium Business class, convertible to fully lie-flat beds, 31 in Premium Economy and 243 in the main cabin.
Altogether CAL has ordered 14 A350-900s. After an initial period flying on regional services between Taipei and Hong-Kong, the aircraft will be deployed on long haul flights, starting with Amsterdam, followed by Vienna and Rome.
The A350 XWB features the latest aerodynamic design, carbon fiber fuselage and wings, plus new fuel-efficient Rolls-Royce engines. Together, these latest technologies translate into unrivalled levels of operational efficiency, with a 25 per cent reduction in fuel burn and emissions, and significantly lower maintenance costs. The spaciousness, quietness, beautiful interior and mood lighting in the cabin contribute to superior levels of comfort and well-being, setting new standards in terms of flight experience for all passengers.
To date, Airbus has recorded a total of 810 firm orders for the A350 XWB from 43 customers worldwide, already making it one of the most successful widebody aircraft ever.
operate the world’s newest and most efficient twin engine widebody airliner.
CAL’s A350-900 is configured with a premium three class layout with a total of 306 seats, comprising 32 in Premium Business class, convertible to fully lie-flat beds, 31 in Premium Economy and 243 in the main cabin.
Altogether CAL has ordered 14 A350-900s. After an initial period flying on regional services between Taipei and Hong-Kong, the aircraft will be deployed on long haul flights, starting with Amsterdam, followed by Vienna and Rome.
The A350 XWB features the latest aerodynamic design, carbon fiber fuselage and wings, plus new fuel-efficient Rolls-Royce engines. Together, these latest technologies translate into unrivalled levels of operational efficiency, with a 25 per cent reduction in fuel burn and emissions, and significantly lower maintenance costs. The spaciousness, quietness, beautiful interior and mood lighting in the cabin contribute to superior levels of comfort and well-being, setting new standards in terms of flight experience for all passengers.
To date, Airbus has recorded a total of 810 firm orders for the A350 XWB from 43 customers worldwide, already making it one of the most successful widebody aircraft ever.
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