Monday, 3 July 2017

UNITED KINGDOM: Passengers Accuse Airlines Of Allocating Undesirable Seats To Them

Jet2 passengers have accused the airline of deliberately splitting up groups and couples who don’t pay to reserve seats.

It comes after angry Ryanair travellers accused the low-cost airline of also changing its seating policy.

One Jet2 passenger contacted The Sun Online to inform us that he was seated halfway down the aircraft, despite lots of seats being available nearby to his wife.

A number of other passengers have also shared their annoyance on Twitter.

A passenger said Same excuse. Pay to reserve seats, or guaranteed to be separated unnecessarily.

A female passenger said why have we been sat separately when seats together are available another money making exercise.

Jet2says,we always endeavour to sit customers together, particularly families with young children, even if they have not pre-selected their seating.

On some occasions, particularly on busier flights, groups who have not pre-selected seating might be seated apart.

This is because some seats, such as those offering extra legroom or near emergency exits, cannot be allocated automatically and the next available standard seat is selected.

It follows similar complaints from Ryanair passengers, who have suffered the same.

Couples and people travelling in groups complain that they are being punished with separate middle seats in different rows if they don’t pay an additional charge for reserved seating.

Same seating dissatisfaction with Jet2. Same excuse. Pay to reserve seats, or gauranteed to be separated unnecessarily.

In another complaint a hen party was seated in 15 separate rows, despite checking in four days before their flight.

Jet2 denied that there had been a change to its policy but yesterday it said that some passengers were confused.

A Ryanair spokesperson said some random seat passengers are confused by the appearance of empty seats beside them when they check-in up to four days prior to departure.

The reason they can’t have these window or aisle seats is that these are more likely to be selected by reserved seat passengers, many of whom only check-in 24 hours prior to departure.

Since our current load factor is 95 per cent, we have to keep these window and aisle seats free to facilitate those customers who are willing to pay for them.

We are not trying to force people to pay for reserved seats. We are very happy to facilitate any customer who wants a free of charge random seat but we are also going to do our best to facilitate customers who are willing to pay for a reserved seat.

Tourism Observer
Post a Comment