Copa has disappointed me. I have lost my luggage again, and they do not follow up and do not care. No call, no update, no information
20 May 2018 Guest
BE AWARE OF ALL HIDDIN FEES. YOU WILL FIND THEM AFTER YOU PURCHASE YOUR TICKET AND NEED TO CHANGE YOUR FLIGHT. I USE DELTA, AMERICAN AIRLINES AND JET BLUE, THEY HAVE THE BEST CUSTOMER SERVICE AND ALSO THEIR FEES ARE VERY REASONABLE IF FOR SOME REASON YOU HAVE TO MAKE A CHANGE. THIS IS THE FIRST TIME I BOOK A TRIP WITH THIS COMPANY AND I AM NOT USE THIS COMPANY EVER IN THE FUTURE OR EVEN RECOMMEND IT TO NO ONE. I CALL CUSTOMER SERVICE TO ASK FEW QUESTIONS ON HOW CAN I CHANGE MY FLIGHT OR IF I CAN GET A REFUND BECAUSE OUR TICKET FOR 4 PEOPLE SAYS IT MAY BE REFUNDABLE. THE RESPONSE WAS VERY RUDE WITH NO EXPLANATION HE KEEP YELLING AT ME REPEATING "IT IS NOT REFUNDABLE". I ASK HIM TO BE MORE RESPECTFUL. I WAS ONLY ASKING QUESTIONS TO SEE WHAT DO I NEED TO DO. YOUR CUSTOMER SERVICE TEAM ARE VERY RUDE. AND AFTER GETTING THE TICKETS I JUST REALIZE YOU ARE CHANGING A FEE AND A PENALTY OF $300 FOR ANY CHANGE. ONES AGAIN I WONT USE YOUR SERVICE OR EVEN RECOMMEND IT TO NO ONE
13 May 2018 SU535
This is not the Copa Airlines carrier' site here, but the discussions on the services of the Copa Airlines. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.
24 January 2018 Martha
Good day, I have a question. we need the contact email adres/person for the ticketplate of Copa Air Regards Martha
18 January 2018 Ingrid D
My husband and I visited Panama in February 2017. We booked and confirmed our return flight along with some friends for March 01, 2017. When my husband and I arrived at the airport to return to Orlando, we were told that our seats were given to other people and there were no other seats available. Our friends were able to get on the flight. I personally booked the flights for all of us, so how this happened is a mystery. We were placed on another flight many hours later. At that time we were issued flight coupons for $300 each. This was a huge inconvenience (missed shift for work), but we were pleasant about this, despite being told by other people to sue the airline. Now we are ready to use these coupons as we are traveling to London. Copa airlines does not go to London. We know that Copa is a member of Star Alliance, and there are several airlines that we can use that are part of the Star Alliance. When we called Copa, we were transferred to several people and were told that unfortunately, these coupons can only be used on Copa. We were told to write to Customer Service and we would receive a response within 15 days. This is a dilemma, as we have coupons worth $600 that we cannot use. We think this is grossly unfair that we cannot use these vouchers on another member airline. We contacted United Airlines and were told that Copa will have to reissue the coupons to United Airlines. We were told the same thing by Lufthansa. We called Copa again to relay the above information and again got the "run around". Asked to speak with a Supervisor, but that person refused to come to the phone. It's been 15 days since we wrote to Customer Service and there has been no response. Tried to locate a number for the head of the Customer Service Department, but ..... guess what - "nada" . EXTREMELY disappointed with this treatment. We feel that we have been robbed, BUT, We will not give up. This is $600 not $60 We were going to use this airline again, but not anymore after this .
21 May 2018 07:05:00 Guest
Copa has disappointed me. I have lost my luggage again, and they do not follow up and do not care. No call, no update, no information
13 May 2018 02:05:00 SU535
This is not the Copa Airlines carrier' site here, but the discussions on the services of the Copa Airlines. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.
24 January 2018 06:01:00 Martha
Good day, I have a question. we need the contact email adres/person for the ticketplate of Copa Air Regards Martha
18 January 2018 05:01:00 Ingrid D
My husband and I visited Panama in February 2017. We booked and confirmed our return flight along with some friends for March 01, 2017. When my husband and I arrived at the airport to return to Orlando, we were told that our seats were given to other people and there were no other seats available. Our friends were able to get on the flight. I personally booked the flights for all of us, so how this happened is a mystery. We were placed on another flight many hours later. At that time we were issued flight coupons for $300 each. This was a huge inconvenience (missed shift for work), but we were pleasant about this, despite being told by other people to sue the airline. Now we are ready to use these coupons as we are traveling to London. Copa airlines does not go to London. We know that Copa is a member of Star Alliance, and there are several airlines that we can use that are part of the Star Alliance. When we called Copa, we were transferred to several people and were told that unfortunately, these coupons can only be used on Copa. We were told to write to Customer Service and we would receive a response within 15 days. This is a dilemma, as we have coupons worth $600 that we cannot use. We think this is grossly unfair that we cannot use these vouchers on another member airline. We contacted United Airlines and were told that Copa will have to reissue the coupons to United Airlines. We were told the same thing by Lufthansa. We called Copa again to relay the above information and again got the "run around". Asked to speak with a Supervisor, but that person refused to come to the phone. It's been 15 days since we wrote to Customer Service and there has been no response. Tried to locate a number for the head of the Customer Service Department, but ..... guess what - "nada" . EXTREMELY disappointed with this treatment. We feel that we have been robbed, BUT, We will not give up. This is $600 not $60 We were going to use this airline again, but not anymore after this .
04 October 2017 11:10:00 Guestpolycarp
is there copa flight flying from lagos, nigeria to belize and how much is the airfare for round trip
30 August 2017 03:08:00 AA Platinum, 4.5 mill miles
Last night a horror story which in not yet over. Checked 2 pres at BAQ thru PTY to ORD. Checked at BAQ 4.5 hrs before PTY-ORD but given only STBY. Because of my med issue, thye found me a seat and was last board before rest stby's, had some 5-6 open seats, but not one to my wife. Ones arrived to Chicagoat 2:30am started to call her new schedule, heh, heh, first didn't know any, then asked to call to UA, because ticketing (UA miles) was by UA. Screaming on 6th call at 6am that it's COPA's fault to denied the boarding and it's COPA's responsibilty to arrange accomodations, no, no, it's UA's ticketing, GET ME TO SUPERVISOR. Then I was given new record locator for her, which of course dodsn't open anything at copa's site. Called 15 min before the departure, can't tell if she's on that flight or bumbed again (copa don't have any seats avail for sale to ORD for next 4 days... Talking about class. Reservation/phone clerks as the PTY ground personnel, ALL, useless, arrogant liers. The flight folks fine, but God help you if you need to solve any issue with ground experts or at the phone, you SCREWED. ps. Still don't know if she is on given record locator flight.
29 August 2017 03:08:00 Guest
Guest : They lost my luguage told me they would keep me posted. Gave me a number to call that no one ever answers. Absalutly the wirst customer service i have ever seen This same thing just happened to me. My luggage was lost, they gave me a phone number that no one ever answers. Did you ever get your luggage??
28 August 2017 Neysha Sima
I am Canadian, but I prefer to fly with COPA, I find the services of COPA much better than Air Canada. In my opinion the COPA staff treat customers in a more respectful way, and are helpful at all times. Keep up the good service COPA. Thanks.
08 August 2017 03:08:00 Guest
When I flew from Paraguay on Copa Airlines in March of 2017 to the US I was allowed one 50 pound piece of luggage and one 70 pound piece of luggage. I am flying back to Paraguay on Copa Airlines from New York on August 10th 2017. When I called the Copa reservation center to get information on their baggage policy I was told that their policy had changed and now I can only have two 50 pound pieces of luggage . I purchased a round trip ticket so how is it that I cannot return to Paraguay with the same amount of luggage I came with. They said there was nothing they could about it and were very unconcerned about my problem that they created.
29 June 2017 05:06:00 Carlene Ugoeze
My 77 year mother travelled last week on Copa Airlines. She is a bit disabled because, she has arthrithis and cannot walk very far for long periods. She had nothing but good things to say about her flight from Trinidad to Panama City. However, things were a bit different when she got to Panama City. There were no wheelchairs available for the disabled passengers, even though a wheelchair was booked in advance, at the time of purchase of her ticket. She did however, get some assistance from a Copa airlines employee, who walked her to the shuttle and then to the gate for boarding. She said that person was very courteous; but she did not get the wheelchair as prior requested. My mom was in alot of pain for several days after the flight as a result of her having to walk for that distance. I suggest that Copa Airlines should improve their services for customers with disabilities. It is important to provide good customer service for all paying customers. I hope that she does not have the same bad experience in Panama City on her return flight back to Trinidad and Tobago.
12 February 2017 09:02:00 Guest
I missed the 1 hour mark for my flight by a couple minutes. Due to the long line that I was in. I asked for a ticket to leave Colombia so I could go home. Those no soul having "Customer Service" Crooks, Told me I owed them $300 for a new ticket. I was stuck in Colombia for an extra day. And once I actually got enough money together I did not pay COPA Airlines because I do not support that horrible service. They act like you owe them something. I wanted to slap everybody behind that counter, they made me feel like I was a piece of garbage for even asking to reschedule my flight. I got the satisfaction of never paying them and still getting home. I know anybody else reading this must feel as though they suck. I just wish this company fails and everybody who works for them loses their jobs. They are all crappy people.
25 January 2017 Jorge Moncayo
This is one or the worst company in customer service they are supposed to refund my money and is 4 months already, they never respond the emails and they don't have a telephone number to contact a real person, not even for free I wont fly with them never ever!!!
08 January 2017 03:01:00 Anonymous will be submitting a legal complain soon
THe first week of January 2017--A woman supposedly supervisor and a young man from The COPA ground staff at the Augusto Cesar Sandino airport in Managua, Nicaragua; the most direspectful, inconsiderate, and unprofessional I have seen in my entire frequent flying life. They oversold one of their flights to San Jose Costa Rica and left my daughter, two babies and husband without their seats; even though my son in law was 10 minutes before the 90 minutes legal time for passengers that do their check in online 24 Hous before flying. They lied through their theeth and completely ignored our pleads for help and two crying babies. They keept jerking us around, they kept contradicting each other and in the end totally unhelpful. AVOID COPA AIRLINES IN NICARAGUA!
29 October 2016 03:10:00 Guest
They lost my luguage told me they would keep me posted. Gave me a number to call that no one ever answers. Absalutly the wirst customer service i have ever seen
24 October 2016 08:10:00 Nwanze Timothy Chinedu
Good day, I was traveling from st Vincent and the grenadine to Cuba Havana,unfortunately I had problem in Trinidad and Tobago.so I decided to cancel the flight from Trinidad and Tobago to panama city to cuba. So I went back to the agent (universal travel svg) 784-457-2779/7844561984, so they told me to that,they are waiting for a response from the airline,copa airline. Is almost a week now,I purchased the ticket in cash.please I need your help.Thank
01 September 2016 01:09:00 francisco
I would like to ask what am I allow to take in my suitcases to travel to Colombia?....... and in my hand inside of the airplane........ thank you for your imformation
23 August 2016 Jim F
We flew Copa from Las Vegas to Panama City in May. The staff, aircraft, service, and in flight amenities were great. We are booked again for November
13 July 2016 05:07:00 Lilimar Lunar
This is my experience and my mom's before her flight from LA to Caracas this past Sarurday July 2 2016. Los Angeles (LAX) → Caracas (CCS) Jul 2, 2016 - Jul 3, 2016 , 1 one way ticket CONFIRMED Copa GSEGFK CheapTickets.com Booking ID 7VCS2V The personnel of Copa airlines asked my mother, Lilia Del Valle Rodriguez De Lunar, to wait until the last minute to be seated because, according to them, the ticket I had bought for my mom belonged to a relative of someone who works at Copa airlines. According to the personnel, my mom was aware of that issue so that she had to wait for them to find a seat for her, otherwise she had to wait for an available seat in the next flight. Just a few minutes before the departure my mom was sent to the plane with a very unpleasant gentleman who had a very disappointing attitude. It seemed that this gentleman did not agree to take my mom to the plane because the personnel of Copa airlines didn't tell about that in advance. In addition, he avoided my questions just because he thought I didn't speak English. In summary, our experience at the airport was terrible. Even though the personnel of Copa airlines was aware of my mom is an old woman they did not treat her as she deserved. Lilimar Lunar
13 June 2016 09:06:00 Sean
COPA accepted to compensate for our baggage delay expences and then never done the payments. No more replays from their side.
24 October 2015 11:10:00 Rodney Hernandez
Booking my ticket to Havana with @CopaAirlines, made a mistake in my lastname, 2hrs later: they are charging me $200 to reimburse in 3 months!
25 September 2015 05:09:00 Guest
Very reliable!
07 September 2015 06:09:00 ELIZABETH D
I had no complain from Toronto to Panama flight, however from Panama to Ecuador (Guayaquil) the flight attendants were not so professional on the service, I must comment though in all flights going and back the restrooms were apparently clean but with the horrible smell of urine, which is very unpleasant despite the fact that after every flight should be a cleaning process, and it wasn't too long after taking off when I used the restroom, as well as a passenger sitting besides me made the same comment. Before the arrival to final destination the crew cabin forgot to deliver the paper for immigration purposes, which is basic in every airline. The lady sitting next to me asked to the flight attendant if she can bring a glass of water or soda, and she responded her there is no more, is unbelievable to hear that, the answer to make it look nicer should be let me check please, they really need to work on customer service skills. On a side note the Panama airport maybe an old section, there is not SOAP!!!, THAT IS NOT A LUXURY IS AN ESSENTIAL IN ANY PLACE THAT HAVE RESTROOMS.
01 June 2015 05:06:00 Guest
If i were to rate this it would be a 0 because this is the most disorganozed airline company I have ever traveled with. I had a connection in panama city to Medellin, Colombia. I am only in colombia for 4 days due to my grandmothers declining health. My bag never made it to Medellin and nkw they cant find my bag. I originally flew fron Newark with united airlines and they said it woulf arrive in panama
06 May 2015 06:05:00 Guest
Inexistant customer service!! Beware
14 April 2015 08:04:00 Neelia Rixon
Summerland Travel Lismore a member of Helloworld and American Express. Copa Airlines has a schedule change for a client travelling on the 31st May PTY/SJO from CM116 to CM164. Despite repeated requests sinc the 17th March to revalidate and be able to reprint the E-ticket & Itinerary like every other normal airlines it has not happened.. I have been in International Travel since 1966 & have never had this problem previously. It is inefficiency and time wasting beyond a joke! Normally, the ticket/itinerary is revalidated & everything is ready to be reprinted in a few seconds - not this drama. It is disgusting and inexcuseable.
16 March 2015 06:03:00 Guest
When some one change the return flight 3 day later Copa airline want to charge $1075.00, that is ridicules, worse than any American airline A very disappointed customer, never deal with Copa anymore!!!
11 March 2015 10:03:00 Jack Stawicki
Beware of using this airline. Read as many reviews on them as you can. Once they get your money, forget ever trying to get a refund for whatever the reason may be.
14 February 2015 11:02:00 Security Concerns
i checked my Copa Account via the Copa website only to find 3 boarding passess and detailed travelers information (full names, date of birth, passport numbers, credit card information, gender + full itinerary details info) of 3 strangers on my account. I immediately called Copa - after waiting 30+ minutes I was finally connected to a Copa rep. I explain the issue and the severity of them putting other passengers information on my account. The guys just didn't get the implications, even after I repeated over and over again - I have detailed financial and confidential information on my account from one of your passengers !!! I asked to speak with a manager - he declined. His only advise was to write a complaint letter. BTW - after the call, I still have full access to the info - I can change flights, seats ask for refunds etc ... What concerns me most - Is what other passengers could have and/or have had access to my confidential travel information on the Copa site? What are they doing with it? I cannot believe that Copa dismissed this major confidentiality breach issue without taking appropriate action. Totally irresponsible of Copa to first let this happen and worst not rectifying after being notified. This could have extremely negative impact to passengers on a multitude of ways - not to mention country security and terrorism issues.
22 October 2014 01:10:00 Rivkah State
I just flew Copa Airlines to Brazil for the first time ever. It is the worst airline I have ever flown (and I fly a LOT). I have a few observations to make. 1. I ordered kosher food and called to confirm that they had it in my reservation. I received my kosher meals and they were stone cold. On the connecting flight from PTY--->Manaus I asked them to please heat my food which they informed me they didn't do since they were waiting for me to open the package. Not once was this communicated prior to me asking them why my food was cold. Once I got my "reheated" food, it was still cold and tasted awful. 2. They printed the connecting gate on my boarding passes in JFK. When I got to PTY, I asked the stewardess as I got off the plane if the gate was still correct and she assured me that it was. I waited at the gate for almost an hour. When they were boarding the flight I was walking down the runway into the plane when the flight attendant started calling my name. He asked me if I was going to Brasilia. I said no, I'm going to Manaus. He suggested that I RUN to the other end of the airport because I was at the wrong gate and I was going to miss my flight as the gate number was obviously incorrect. 3. The most egregious thing of all was my luggage. My luggage was checked through from JFK -->Manaus. When I arrived in Manaus after a full day of travel and picked up my suitcase, it was soaking wet. Additionally, all my clothing and other things packed in my suitcase were soaked. I asked them what they were going to do about it. They said I could leave it in the airport and they will clean it and send it to my hotel. I told them nothing doing because I am only going to be in Manaus for two days. They then suggested that my hotel send my stuff out and they will reimburse me for the cost. I agreed to this arrangement. They called my hotel and went back and forth on the issue for the next two days (although I don't understand the particulars, since I wasn't involved in the conversations and I don't speak Portuguese). I was told to bring the bill for the laundry to the airport and they will pay me when I get there. (Keep in mind that I was flying to Rio on a different airline and had to come early to speak to Copa). Once I got to the ticket counter in Manaus, they made a copy of the bill and then wrote another name and phone number on a paper. The agent told me I had to speak to yet another person in Rio who would then reimburse me as they couldn't do it in Manaus. I explained to her that I was arriving in Rio at 11pm and was not interested in going to look for a person to reimburse me for what was essentially $45. She told me she is sorry, but she cannot pay me there. To make a long story short, WORST AIRLINE EVER. I do not recommend them unless you are flying more locally, i.e., Panama.
23 September 2014 06:09:00 Guest
COPA AIRLINE MEXICO, VERY VERT IRRESPONSIBLE. STRUGGLING FOR A MONTH TO GET FISCAL INVOCIE ("FACTURA FISCAL") NEVER ANSWER, NEVER GIVE SOLUTION NEITHER
14 July 2014 02:07:00 Kelly Rodriguez
There is not a rating low enough to give this company. They are absolutely disgraceful in the way they handle the problems in which they cause. I will NEVER fly with them again and I will ensure that no one I know will either.
26 June 2014 09:06:00 Akinyemi Muideen
i was sent back from Gru Airport by Copa Airline Agent due to unreasonable reason and hatred but my case is my luggages that is with them and i hope nothing has happened to it. Pls, kindly send my two bags back to Nigeria throught Ethiopia airline.
19 June 2014 06:06:00 Guest
Cops airline is absolutely the worst airline ever I am ashamed that America allows such a controlling ignorant airline to operate in our country. We arrived not even half a second late for our flight leading to the supervisor informing my family and I that we cannot board because we are late . As we continued to try an board our half a second late flight she informed us that she just ten minutes before we arrived that she let a man board his flight and that she was being generous to him how secretive and discriminating is that .
03 May 2014 01:05:00 Angela Rivera de texidor
Had two pieces of luggage one arrived and the other did not. After we filled the appear I wasted it would be delivered that night after it arrived..it is now 4:31pm the next day.. And it's still not arrived even after I was reassured this morning. They all of our contact numbers.... And where is it? Now no one is answering the calls. It cuts off after 5 rings.
17 April 2014 11:04:00 Deborah Holmes
I had a wonderful flight, just wish there was a foot rest on the air craft.
04 April 2014 02:04:00 Guest
THIS COMPANY SUCKS!!!!!! THEY HAVE THE WORST CUSTOMER SERVICE AND FOR A REFUND I HAVE TO WAIT 60 DAYS !!! I HAVE NEVER EXPERIENCED SUCH SERVICE NO WAY TO CONTACT ANYONE ALL DONE THRU EMAIL AND I CAN GO ON FOR DAYS!!!!!!! THEY SHOULD SHUT THIS AIRLINE DOWN ASAP
28 March 2014 11:03:00 Guest
wanted to upgrade to business class told seats where full at check in and gate when on board 9 of 16 seats empty total incompetence
27 February 2014 03:02:00 Guest
My friend and I booked our round trip tickets to Panama on the same day. Her ticket was $53.00 less then mine. It is impossible to question their agents who are incapable of resolving or understanding a problem and Customer Service seems to be nonexistent. I've NEVER had such a difficult time dealing with an airline!
27 February 2014 12:02:00 Ed Allen
These people are stupid. At the gate, inside security, the agents set up a secondary security screening for a flight from Panama to Chicago. At this screening point they confiscated everybody's EMPTY water bottles. They confiscated a water bottle that I had used for several years and that had many thousand miles on it. Then on the flight, I had to beg for a glass of water. Later they refused to answer my complaint. I don't usually rant and rave about how I'll never fly an airline again--but I sure wouldn't go near Copa Airlines, ever. Be warned, folks.
22 February 2014 04:02:00 Guest
What did you do with the dogs? We are moving to Panama. I have to choose to send my dog with Copa Cargo or Avianca Cargo. I think both are not the best options... I am already nervous and want the best for my dog. Did yours eventually fly with Copa Cargo? Did everything go well? Please let me know. Need to make decision asap... Trevor Calcagno : I bought my tickets back on March 27, 2013 to fly with my wife and 2 four legged children. Our pets (kids) were placed on the manifest with guarantees they were able to fly. We live in the Bahamas and are moving to Panama. I went to the airlines today to pay for the kids and they tell me that their policy has changed. Get this, as of May 1st, they no longer accept dogs in the cargo area period, we fly on the 22nd, WTF, have these people completely lost their minds. So, we're they just going to let' us show up on the 22nd and deny us. This has been the worst encounter so far with any airlines and rest assured this will go viral via you tube and any thing else I can get it on.
11 February 2014 08:02:00 Guest
I JUST SIMPLY HATE THEIR CUSTOMER SERVICE!!! THEY ARE GREEDY AND SELFISH BASTARDS!!!!!!
05 February 2014 07:02:00 Guest
my bags were lost in the flight its been a year and i still haven't heard from them. this is the worst airline ever i would of been better off walking to Ecuador
05 February 2014 07:02:00 Guest
DO NOT FLY WITH COPA !!! STAY AWAY !!! worst airlines ever !!
23 January 2014 10:01:00 Guest
Horrible customer service. I am still waiting to hear from anyone at COPA after several hours on the phone, many emails, visit to their counter office and more emails... Tickets purchased in July, invalidated by COPA, had to purchase new tickes the day before our flight, told by the agents that we would get a refund for the invalidated tickets. Sent the required info to COPA website, customer service emails and over the phone. Got an email November 14 from customer service that COPA was sorry for the treatment and that they will contact me soon. They had to do some investigatin before they would contact me. That was November 14, 2013. I started the requesto for the refund on October 12. They lie and keep liying so that you get bored with your claims... COPA has the worst customer service that I have experience in my 50 years of travel
23 January 2014 09:01:00 Guest
I have been trying to get a refund since October. COPA responded in November that they would contact me soon. It is now January and I have spent hours on the phone and sent many emails but no one has responded. COPA has the worst customer service that I know of any airline. I would say it does not belong in the STAR alliance... I would stay away from COPA
17 January 2014 09:01:00 Guest
Worse Customer service EVER. UNFRIENDLY, ARROGANT AND NASTY. These people should not be flying. They are what United used to be as its worse.
12 January 2014 11:01:00 Anonymous
Best flight attendant to attend to me was Julio Silvera Rios. He greets you with an awesome personality, great charisma, and excellent in customer service! He is devoted to serve a customer. Made me laugh and attended me very excellent. Great service and thank you!
05 November 2013 06:11:00 kathleen
your airlines is not very helpful at all. I need documentation for insurance reasons as to why Copa cancelled so many flights out of Panama on Oct. 19, 2013. We had a scheduled flight #CM489 on Oct. 19 to Lima Peru but it was cancelled and now I want to recoup my losses from paid hotel reservations and city tours of Lima but can get NO response from Copa Please send me documentation so I can report this to Travel Insured. Send to moosenose@centurylink.net
18 August 2013 05:08:00 billy neewray
would like to apply for cabin crew with your flight
26 July 2013 04:07:00 Steve soares
Worst customer service experience at Boston logan airport ! Rude mis informed employees that have other interests other than help passengers ! Vry poor trained staff with big attitude !
16 May 2013 12:05:00 Trevor Calcagno
Update to my previous discussion about our pets. The only person who is actually employed by Copa worked late last night and she will not be in today. All the other help there at the Copa desk are actually employed by the airport and not Copa. So it is now 1630 in the afternoon and the only employee who is also the Manager is not in. I guess if she is the only employee and the manager, just WTF is she managing? Herself? So now another day will be wasted waiting for someone to actually show up to work. I live in Nassau, Bahamas and the Managers name is ms Carter "the missing employee who is the so called manager"
16 May 2013 12:05:00 Trevor Calcagno
I bought my tickets back on March 27, 2013 to fly with my wife and 2 four legged children. Our pets (kids) were placed on the manifest with guarantees they were able to fly. We live in the Bahamas and are moving to Panama. I went to the airlines today to pay for the kids and they tell me that their policy has changed. Get this, as of May 1st, they no longer accept dogs in the cargo area period, we fly on the 22nd, WTF, have these people completely lost their minds. So, we're they just going to let' us show up on the 22nd and deny us. This has been the worst encounter so far with any airlines and rest assured this will go viral via you tube and any thing else I can get it on.
17 April 2013 11:04:00 Klinko
UNRESPECTFULL!! I was trying to fly with Copa yesterday night. It was like 1.30 AM when I entered the plane, flying in Business Class. I was very tired and wanted to sleep. The stewardess came by and offered juice drinks. I asked for a glass of champagne or a beer, helping me to fall into sleep. She ignored my request. After 5 minutes I called her again asking for a drink. She went away and didnt come back. At a third time I was a bit * yet. I told her to bring me a drink right now. She told me something about security rules what I did not understand very well. 5 Minutes later I was calling her again. But this time when she came, she came with 2 security guys which were taking me out of the plane!!! I lost the flight!! Her name is Virginia Delgado. No more comments.
06 April 2013 10:04:00 Guest
COPA Airlines bumped us (my wife and myself) off their 11:50 morning flight 472 from Panama City's Tocumen International Airport to LAX on January 6. (COPA re-scheduled us to fly on their 6:40 PM evening flight 302 instead. We spent 11 hours at the airport.) COPA gave us a lunch certificate and a $300 future travel certificate (which we would never use because of this incident) demonstrating their admission of guilt. In two identical emails, sent January 10 and 13, we requested reimbursement from COPA for $250.80 in out-of-pocket expenses tied directly to arriving at LAX at approximately 11 PM. COPA never replied to these emails. We enlisted the assistance of a consumer advocate who apparently had no better luck than we did. The direct cost of COPA Airlines bumping us off our morning flight exceeded $300, of which we requested to be reimbursed for our two main expenditures−hotel for one night ($102.80 at La Quinta Inn LAX) and $148, the difference between our initial cost for Southwest Airlines tickets to Sacramento and the cost on January 7−amounting to $250.80. We have received nothing, not even a reply. We arrived at the Panama City Airport 4 1/2 hours early for our flight. Obviously that was not early enough as we were told at check-in that we were bumped. Why? Copa routinely overbooks their flights by 5% we were told by a COPA representative. Overbooking and bumping apparently are part of their business plan. Apparently passengers who boarded our flight confirmed the flight days earlier. COPA never told us to do that. (We are frequent international flyers, and we have not confirmed a flight in about 20 years.) COPA's policy of overbooking flights disrupts the lives of a lot of passengers (exactly 12 on our original flight) and causes their staff considerably stress. The COPA gate crew gave us no information, absolutely none. And the COPA service desk people gave us misinformation: they assured us that our luggage would be transferred to the 302 flight, and they assured us that we would get our special vegan meals. None of these things happened. COPA not being able to transfer our luggage from the earlier to the later flight meant that we had to wait for our luggage for three days after we got home. The representative of the shipping company who delivered our luggage to our home said that COPA is a major part of their business, even though it's a small airline. Our wonderful trip to Panama had this unfortunate ending. Our lives were disrupted. Our pockets were picked. But interested travelers, like you, will read this review and decide NOT to fly COPA Airlines.
02 April 2013 05:04:00 Luz Mary Gullette
I had enjoyed the flights from Copa Airlines but I have been trying to get a refund from Copa inspite of the emails and phone calls. There is no answer. They do not have any customer service phone.
22 March 2013 08:03:00 Guest
Their employee fraudulently charged over $1000 to my credit card for a non-refundable ticket that I have no intention of using. I would have to fly from Miami to Panama City, stay a night in Panama City, and then fly back to Toronto from there. I don't live in Miami. I live in Toronto. I have made repeat phone calls, I been to their office and I was once again lied to. They didn't seem to want to correct the problem. They told me they refunded the ticket on the spot, but a week and a half later, nothing has been processed. Nobody seems to want to contact me back. Also, all 3 flights I took with them, not one of them was I sitting in my seat. 2 of the 3 flights were delayed and one had a generator problem that caused the air conditioning to stop working in the cabin. Avoid this airline at all costs. Nothing but problems!
22 February 2013 09:02:00 Alan &Maggie White
Sadly, our experience with COPA only equals that of the majority of the reviewers on this website - the airline's ground staff have absolutely no idea of the meaning of "customer service" or of what their responsibilities to the people that pay their wages are. We, in April 2012, booked to fly Business Class PTY-SJO in Feb 2013. We also pre-booked seats. At check in, the agent appeared to query our tickets with a supervisor then printed boarding cards and dismissed us. On asking why we had not been given our prebooked seats, we were given the "shrug" - you know, the one that means "I don't care - get out of my face". We did manage to establish that the flight was full, and that every passenger had already checked in (this was 2hrs 57mins before departure - amazing!). After boarding we discovered that there were only 3 full fare business class pax and 9, yes, 9 upgrades from economy because of overbooking, and guess what - those 9 upgrades included 4 couples, and none of them had been seated together!! No problem with in-flight service - fairly good, even. On collecting our baggage, we see that one of the cases had had the padlock twisted to break the zip slider, an attempt had been made to open the combination lock on the security strap. Fortunately nothing had been stolen. COPA baggage services totally dismissed any form of discussion, never mind claim, about the ruined suitcase, citing "We do not accept any claims for damaged zippers on cases". What a catch-22 that is for them. If your case is broken into, the zip WILL be damaged. COPA's policy gives carte-blanche to their baggage loaders to do whatever they like - do they share the spoils with the checkin staff? We were offered USD150 voucher for future flights with COPA!! They think we would fly with them again?
06 January 2013 06:01:00 Guest
Do not use this airline. We bought our tickets several months ago to travel during the Christmas holiday, we bought our tickets at COPA´s main office in Mexico City and we paid $700.00 for each ticket. We have been assigned our seats. Our return flight from Panama to Mexico City was due on the 2nd of January. When we arrived at the airport (3 hours before the departure time) we were told that we were on a waiting list (standby) and that we would have to wait for “volunteers” to leave their seats. We were on the last places of the waiting list and we were never told why we were on that list. We let the staff know that my husband (who is over 60 years old) could not stay because he has a heart condition and that he only had his prescriptions for that morning. They didn´t listen to us. They were offering the amount of $250 dollars to the “volunteers” and of course nobody volunteered. COPA´s staff were so unprofessional, nobody knew anything, we had to stay at the gate for more than 3 hours until they gave us the fabulous amount of $10 US to eat “whatever we wanted” at one of the restaurants at the airport. They also offered a voucher for $300 US to fly with COPA again. We were placed on a flight at 9:00 pm and we arrived in Mexico City at 1:00 am of the following day. Our luggage didn´t arrived and the following night they sent it to our home but with some things missing. We have tried to contact the airline and they do not answer the telephone. So our advice is to avoid flying with COPA airlines.
10 October 2012 09:10:00 Guest
I booked a flight to Panama City for January - the only reason I booked with Copa is it was the only Non-stop to Panama City. I would have perferred Delta or American Airline. After reading the reviews I am sorry I did. I was so very hoping the SEATS WERE COMFORTABLE AND LOTS OF LEG ROOM. But after reading the reviews look like the seat are too small and no leg room. Boy! my husband is going to be uphappy about that! So I'm hoping the review I read was back 2009... hopfully they've had newer plans built by now!
16 September 2012 06:09:00 Joshua Blanco
Best airlines service, good enviroment. simply perfect
Tourism Observer
82 comments:
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According to Air France 24 Hour Flight Change Policy, passengers are eligible to make changes within 24 hours in their flight bookings without paying any kind of fees. If you are successfully made the changes then you don't have to pay any fee.
If you want to make changes in the date then do it with Malaysia Airlines Change Flight Date Policy. If you have booked your ticket with an unauthorized portal then your changes can also be done by the agents. As per Malaysia Airlines, you have to make a change request at least 12 hours before the departure.
If you have booked your flight in economy class then you have to pay 500USD along with the fare difference. Avianca Airlines Flight Change Fee for promo class is 700USD. The change fee will depend on date of type of ticket.
The airlines provide comfort to their pessengers. Whether you wish to make a minor change Or a major change Virgin Australia Change Flight gives you the flexibility while booking the flight Or canceling the flight. Changes can be done for free within 24 hours of purchase.
If pessengers are failed to make changes in the given time then they have to bear Easyjet Flight Change Fee. This airline provides the facility of making changes upto 2 hours before departure. If you making after frthe ee change window then you have to pay 70USD to 100USD.
Making Changes with Air Canada Flight Change Policy is quite simple because the expert's team are sitting there 24/7 to help their passengers anytime. if your flight is departed then you can't change your tickets and tickets should be reserved from air Canada center or from the official website.
As per Turkish Airlines Change Flight Policy, you can make changes 24 hours before departure. There are no Charges that will be levied if you are making changes in risk-free duration. you can make it online or offline method.
You will like the process of American Airlines Change Flight Policy. Any sudden change in the plan will give you stress but you are with American airlines so you don't have to take any stress. Leave all your burden to the airline. The responsible staff members of the airline will provide you with a straightforward method.
The flight cancellation procedure can be disappointing and costly—yet it doesn't need to be. By conducting a scratch-off fare review before booking your ticket can help you to save time and cash in the event you end up with the cancellation of your ticket. Here is the complete information you must know about Etihad Airways cancellation policy and how it may apply to your reservation.
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You can fill the form of date to make changes easily. Bulgaria Air Change Flight Date says that you can change your flight date without paying any re-insurance fee or any fare difference. If you want to do any type of change to the Tickets then send your problems to the professional team.
Want to change your flight date? You are at the right place, here you will find everything easy with Egyptair Change Flight Date. if you are making changes within the change window then don't worry but if you are making changes after the given time frame then you will have to pay $30 for the domestic change or $75 for the international flight change.
You will have to pay extra charges if you are not able to abide by the rules of the airline. Air Italy Flight Change Fee depends on the time of change or type of ticket. you can check the change fee online or from the airline's team. If you are making changes at once then no fee will be charged but if you are making changes more than once then you will have to pay fees as set by the Air Italy airlines.
To accommodate the continuing need for flexibility due to COVID-19, Vueling's change / cancellation fee has been temporarily lowered. If your reservation is canceled or you need to cancel your ticket, the fare charges are reduced.Get all the information about Vueling Airlines Cancellation and Refund Policy
Aer Lingus Cancellation Policy is specific to the type of fare booked by the passengers. All Aer Lingus Cancellation must be made upto 2 hours prior to the passenger's scheduled departure to be eligible for a refund. Find relevant information on Aer Lingus Airlines Cancellation and Refund Policy on our website
You can modify or change in Delta Airlines. Dug deeper to find ways like making changes within 24-hours of booking and other hacks to save yourself from paying cancellation or change fee for making any voluntary modifications. Check how to change flight without fee.
Missed flight situations can occur due to various reasons, such as being late to the airport, not complying with the security system, or getting caught in security issues. For these reasons, you have to reschedule your flight. Let's know a bit about how to handle missed flight situations. Learn about the process of how to reschedule a flight when you have missed your US airlines and the charges you must pay.
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Customers can cancel their tickets at any time, as Etihad understands that travel plans can change at any time. There is a possibility that your Etihad Airways flight will be postponed. Etihad Airways Manage Booking is available to passengers who have booked in advance and do not know how to make adjustments .They can make quick decisions as a result of this. Check Etihad Airways Cancellation Policy.
Have you ever missed your flight? There may be situations where you miss your flight due to any of the reasons. If you have planned your trip with Delta Airlines, and the same thing is happening to you, then you should not panic. Check the Delta Airlines Missed Flight.
JetBlue Airways is known for having the largest legroom of any airline platform in the United States. The airline also pioneered the concept of live television on all seats and became the only US airline to offer this type of in-flight relaxation on all of its aircraft. For these reasons, JetBlue Airways is often at the top of the rankings for US airlines.
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There’s lot of posts on the net that claim to explain how to book cheapest flight tickets. Most of them simply advise you to book early while others subtly try to promote their own booking sites/services. Others propose booking on particular day of the week and time of the day. Lot of people approach me stating they need to go somewhere and if I have a way to get them cheap tickets. I don’t have any secret sauce for getting cheap tickets particularly when someone has a date and destination fixed and doesn’t have any flexibility. On the other hand if you’re flexible with date and destination, there’s a lot that can be done to fly at much cheaper price.
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Delta Airlines helps passengers to travel distant places with ease. Delta Airlines offers excellent services to its passengers, including policies such as the
Delta Airlines Missed Flight Policy. Click to find out what to do when you miss your flight.
When you call Spirit Airlines Español Teléfono an agent will be assigned to you within a few minutes, and they will guide you through booking a seat and helping you manage your reservation. During the payment process, you can use a debit card, credit card, or PayPal wallet. A person easily connect to an airline to book a seat without actually showing up.
If any Delta Airlines passenger has booked Delta Airlines tickets, but for some important reason wants to change the flight or flight date, then you can switch to the manage booking option on the Delta website and from there you will get Delta Airlines change flight option or otherwise you can call+1-888-441-7259 to get quick help and help from experts for easy change of Delta airline tickets. Explore in detail how to change flight without fee.
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How to Change a Flight on Delta Airlines?, What is American Airlines Flight Change Policy?, How Do I Change my Southwest Flight? How to Change my Flight on Alaska Airlines?, How Do I Change a Flight on Allegiant?, How Do I Change my TAP Ticket?, How Do I Change your Flight Date for Qatar Airways?.
If the airline cancels the booking, there is no cancellation fee .Full refunds are not offered if the passenger purchased the ticket on the day of departure. In accordance with Copa Airlines cancellation policy, passengers who fail to board within the specified time or cancel their flight must pay the full fare as a no-show fee.
More Reads: Qantas Cancellation Policy, Turkish Airlines Cancellation Policy
Iceland Air Cancellation Policy applies to all international and domestic flights, regardless of booked service class. Cancellation or request to change Icelandair incurs a fee, although some tickets may not be canceled. Each Icelandair reservation depends on the rules and restrictions of the tickets originally purchased.
When it comes to Volaris cancellation policy, we offer greater flexibility to provide a compelling experience to our passengers. The customer reserves the right to cancel the reservation free of charge or at a partial cost depending on uncertain circumstances. Those with critical moments cannot ignore the guidelines and laws set out in that policy.
If you have booked tickets with Turkish Airlines and wish to cancel them for personal or emergency reasons, you can do so using Turkish Airlines cancellation policy. Customers will benefit immensely by making the most of Turkish Airlines' secure 24-hour cancellation policy, which allows bookings to be canceled within 24 hours of the original purchase on the same day without paying any cancellation fees.
For passengers who need to cancel Air Europa flight tickets and are currently looking for an Air Europa refund, they must submit a refund request. If you do not qualify for the Air Europa Cancellation policy and Refund Policy, the refund will be credited to the first type of payment
To meet the needs and demands of our customers, the airline offers Iberia cancellation policy 24-hour. Due to certain unavoidable emergencies, people often need to cancel and reschedule their plans. This is why Iberia devised these strategies so that passengers can effectively cancel and reschedule tickets at their convenience.
Travel agencies must comply with Copa ticket restrictions to sell tickets instead of flights. If you can reserve a trip on one of these sites and then need to change or cancel, you may need to pay for the flight at these rates. Also, in most cases, they do not provide refunds. The only available price is a voucher that uses the ticket price later and usually states that the voucher must be used within one year from the start date of the trip for more on copa airlines cancellation policyfollow the provided guide.
Thai Airways Cancellation Policyallows us to cancel tickets up to 12 hours prior to flight departure. THAI will charge a cancellation fee if you cancel your ticket after 24 hours of booking. If your flight is canceled or delayed for more than 5 hours, you can file a complaint and ask for a refund, and the airline offers delicious food along with drinks. If necessary, we will provide you with accommodations such as transportation or hotel rooms. If a family member has died or is seriously ill, you can cancel your ticket without a cancellation fee by requesting THAI.
For passenger comfort, the ability to cancel tickets within 24 hours is available. This 24-hour ANA cancellation policy may allow passengers to cancel their bookings within 24 hours of purchase. If the passenger booked the flight a week before the departure date, in this case the airline can refund the full amount to the passenger.
With Singapore Airlines Cancellation Policy You can cancel your Singapore Airlines flight within 24 hours of your scheduled departure time.
If you cancel your flight within 24 hours of booking, there will be no cancellation fee, otherwise you will be charged a cancellation fee after this time period.
Passengers with Frontier's works plan are eligible for a refund according to the airline's 24-hour cancellation policy. Passengers can use the portal to get a refund for more on Frontier airlines cancellation policy follow the provided link.
Bookings made more than one week (7 days) prior to travel and more than one week are eligible for a 100% refund under the 24-hour cancellation policy.
To be eligible, passengers must confirm their booking one week (7 days before) the departure date.
Both refundable and non-refundable bookings are subject to a 24-hour cancellation policy.
However, Avianca bookings cancelled after 24 hours will incur a cancellation fee, depending on the price tier for more on Avianca Cancellation Policyfollow the provided link.
Do you want to how to change Southwest Airlines Flight .Did you misspell your name on your airline ticket? Then by reading the Southwest Airlines Flight Change Policy, you can change your name on your booked ticket very easily.Learn how to make changes to your Southwest Airlines Flight Ticket.
Managing your reservations is easier than ever! TAP Air Portugal has the best policy for you to manage your flight. See everything you can do: View and edit your booking details (by phone or email), manage Tap Air Portugal Bookings, change passenger name. Check the complete process of managing Tap Air Portugal Reservations.
In accordance with Alaska Airlines cancellation policy24 hrs, you can cancel your ticket within a specific time after purchase. Once you cancel your ticket within the allotted twenty-four hours, you will be eligible for a full refund according to the policy. However, keep in mind that cancellation fees will apply if you cancel beyond the 24-hour limit. Passengers will earn points if a non-refundable ticket is cancelled within 24 hours. The full refund amount will be credited to Alaska Airlines passenger wallets as eCredits.
Do you want to cancel your flight booked on Etihad Airways? You then have the option to request a cancellation within 24 hours of the scheduled flight departure date. You can cancel your flight online with the help of
Etihad Airways cancellation policy.
If the airline cancels your flight ticket due to unsafe conditions, you can ask the airline for a full refund. Reconstruction can also be requested. Intercaribbean Airways Cancellation Policy says the refund will be processed within 7-10 business days according to the payment option of your choice.
You can cancel your flight ticket within 24 hours from the time of purchase and get a full refund on your flight booking. According to the Air Europa Cancellation Policy, You don’t have to pay any cancellation fee for canceling your flight ticket within 24 hours from the time of purchase.
Copa Airlines provides customers with a 24-hour ticket booking service. Copa Airlines Cancellation Policy says that ticket size and reservation will be available 24 hours a day and can be made after payment is complete, but changes made during this time can affect ticket prices. The same amount of refund for the airline within 24 hours.
If the airline ticket is canceled within 24 hours of booking, the airlines will not charge any cancellation fees. Latam airlines cancellation policy says. The passenger must cancel the ticket within 24 hours or purchase a refundable ticket to avoid cancellation. air ticket in the original mode of transaction. Payment made by cash or check has the option of reimbursement in a travel voucher.
ANA cancellation policy 24-hrs applies to tickets issued in the United States and Canada only.
Applicable refunds will be processed within 20 business days from the date the cancellation request was made.
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According to Korean Air cancellation policy 24 hrs, if you cancel your ticket within 24 hours of booking, you do not have to pay a cancellation fee. However, for Korean Air flights, there must be a gap of 7 days between the reservation date and the departure date. You can also get a full refund for refundable and non-refundable tickets if you cancel within 24 hours of booking.
A Cathay Pacific cancellation fee of $100 to $500 applies if ticket cancellation requests are made after 24 hours as a risk-free cancellation. Cathay Pacific Cancellation Policy says if you cancel your Cathay Pacific flight within 24 hours of your flight's scheduled departure, Cathay Pacific will charge a cancellation fee of $100 to $400. You can also make a cancellation request after canceling your flight ticket.
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Iberia, the national flag bearer of the stone palace, operates from the heart of the capital, Madrid. It was founded in 1927 with the aim of providing an exemplary flight experience to passengers from all walks of life. This airline provides its passengers with flexible policies and exceptional services to make their journey unforgettable. If you find yourself in an unavoidable or undesirable situation and want to cancel your ticket, then you should read Iberia Airlines Cancellation Policy at least once.
The business select and anytime fares are refundable. To Request Refund on Southwest Airlines you have to cancel your flight more than 10 minutes before the scheduled departure time of the flight. In this case, you will receive the refund of your flight ticket in the original form of payment or the travel funds for future use.
Changes can be made in accordance with Turkish Airlines Change Flight Policy up to 24 hours before departure. If you make modifications during the risk-free period, no fees will be assessed. You have the option of making it offline or online.
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Hii Elizabeth Wnickel this side, When I travel by plane, I like to listen to songs. So many people asked me, "can you bring bluetooth on a plane Certainly! Bluetooth speakers and headphones are acceptable items to bring on board a plane in your carry-on or checked bag. The laws of your airline allowing the use of electronic devices during the trip should be checked before you board, though, as some may have particular guidelines about when you can use them. Furthermore, it's crucial to make sure your Bluetooth devices are fully charged before boarding the aircraft because you might not be able to do so while in flight.
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Full refunds will be given to those who purchased tickets more than seven days in advance and canceled before the end of the 24-hour cancellation window. Aegean Airlines Cancellation Policy Deductions such as waiver fees and taxes. It will be processed from the refund amount when canceling the ticket after 24 hours of cancellation time.
Refundable Ticket Cancellations: If a passenger cancels a refundable ticket, they can get a full refund of the ticket price. However, this refund may be subject to cancellation fees or charge variances.
Azul Airlines Cancellation Policy allows passengers to cancel their flight up to 2 hours before the scheduled departure time. However, some ticket types may have different cancellation policies.
How to cancel: Passengers can cancel their Azul Airlines flight online through the airline's website or by contacting the airline's customer service team.
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